Craig Baldwin Email & Phone Number

Bear, DE, US

Aliso Viejo, CA, US

Lead the digital transformation strategy for a strategic success management initiative for the customer and partner channels within the Quest Microsoft Platform Management division. Build and deliver on digital transformation strategies for technical product enablement, technical account management, product adoption, self-paced product training and.

Aliso Viejo, CA, US

Department director delivering thought leadership, program management and leading modernization programs for the Customer Success, Customer Support, DevOps and CloudOps functions across the entire global enterprise.Accomplishments:* Spearheaded the ideation, incubation and go-to-market of a new customer success business function to deliver cloud platform.

Aliso Viejo, CA, US

Department manager leading a 24/7/365 comprehensive operations and support services center that was responsible for product development, product management, go-to-market and operational support of all managed service products and SaaS services for our entire customer base, from back office cloud platform operations to customer facing service delivery and.

Aliso Viejo, CA, US

Led the product ideation, product development, product management, go-to-market and operational support for emerging managed products and services. Evangelized managed service strategies and principles. Led global matrixed department collaboration and program management initiatives for managed services.

Philadelphia, PA, US

Trusted contributor and member of the senior IT leadership team with a track record of continuous promotion and an expanded scope of responsibilities. Worked directly with the CIO and CTO to formulate both strategic and tactical deliverables for global infrastructure and application solutions architecture. Recognized as a key consensus builder across.

Philadelphia, PA, US

KEY CONTRIBUTIONS:* Served as Knowledge Management Services Director in a technology ideation, incubation and innovation role to start transforming the IT organization from a service ownership model to a product management model. Redesign existing document management and knowledge management technology platforms and new legal technology solutions via agile.

Philadelphia, PA, US

Promoted to Director in recognition of excellence delivering mission critical IT communication services while expanding scope of responsibilities to include additional mission critical IT services. This promotion also recognizes the increasing criticality and pervasiveness of email, collaboration, and document management communication IT services.

Philadelphia, PA, US

Promoted to Assistant Director in recognition of excellence delivering mission critical IT communication services while expanding scope of responsibilities to include additional mission critical IT services. This promotion also recognizes the increasing criticality and pervasiveness of email, collaboration, and document management communication IT.

Philadelphia, PA, US

Responsible for enterprise architecture and systems administration of global messaging and archiving services, perimeter services, document management services, wireless messaging and collaborative application services, web conferencing, presence and chat services for the firm. Eight direct reports including five enterprise system architects and three.

Philadelphia, PA, US

Responsible for strategic architecture and management of all global messaging and collaborative toolsets for the Firm. Six direct reports including two enterprise architects and four enterprise administrators. Experience with budgeting, personnel reviews, vendor relations, purchasing, and project management.

Philadelphia, PA, US

Responsible for enterprise technology architecture and management of all global messaging tools for the Firm. Architected and implemented global upgrades of Lotus Notes & Domino technologies from versions 5.03 to 5.0.11 and from versions 5.0.11 to 6.51 and from 6.51 to 6.54, including Domino server infrastructure and subsequent Lotus Notes client upgrades..

• Operations Architectural Lead working in a group responsible for Enterprise Architecture and Operational Support of hosted Domino Messaging platforms for clients and internal use.Responsibilities included:
• Design, Build, Testing, and Implementation of AIX, Solaris, and Win2000 Lotus Domino R5.x systems running on Compaq DL380G2, Dell 6450R, IBM RS/6000 H70/H80, Sun Netra & Enterprise 420R hardware with storage internally.
• Design, Build, Testing, and Implementation of additional services that include: Lotus SameTime, Lotus QuickPlace, and Blackberry Wireless Services for Domino and Exchange.

• Worked in the consulting division as Technical lead providing project based Lotus Notes & Domino messaging and application development consulting services.Responsibilities included:
• Co-architected the Design and Migration of a national law firm (2500+ users) from GroupWise to Domino R5.
• Designed, Developed, and Implemented multiple enterprise-wide Domino applications for various clients including mail monitoring applications, mail retention applications, custom calendar migration application (Oracle.
• Design, Testing, and Implementation of multi-tier Enterprise monitoring solutions that provide fully redundant multi-tier Messaging Infrastructure management with NetIQ AppManager (Wintel Platforms), Concorde’s Empire.

• E-Business Technical Lead providing project based Lotus Notes & Domino messaging and application development consulting services.Responsibilities included:
• Design, Implementation, and daily Operational Support of multiple Domino for AS/400 servers for internal test and development networks, and multiple AS/400 clients.
• Co-design, Development, and Implementation of a business-to-business extranet e-commerce website for a large furniture manufacturing company (AS/400 backend DB/2 integration)
• Co-design, Development, and Implementation of a front-end GUI Notes application for a large manufacturing firm to manage payroll and HR activities for multiple independently owned subsidiaries (AS/400 DB/2 backend.

• Contracted Out to a large energy/utilities firm as a Lead Domino Administrator.Responsibilities included:
• Co-Design, Implementation, Administration, and Operational Support of 4.6x and 5.x Lotus Domino server infrastructure (hub/spoke model) for applications (NT4) and corporate messaging (AIX V4.3.x), approximately 7000.
• Planning, Design, and Migration of PECO Nuclear employment force (2000+ user base) from 4.6x to 5.x servers and Notes client software versions.

• Contracted out to a global IT outsourcing firm on behalf of a global chemical firm as Senior Domino Administrator
• Senior Domino Administrator for 50,000 + user base 4.5x worldwide Domino environment spread across 5 international data centers.Contracted out to a global pharmaceutical firm as a Groupware Consultant

Glen Mills, PA, US

• Multiple positions held over a two year period of time, including:
• Domino Administrator/Developer/Lead
• Senior Server Administrator (OS/2 & NT4)
• Project Team Lead
• LAN Manager
• Helpdesk Manager

Bs, Finance

High School Diploma