* Support students within the Cybersecurity undergraduate program and Sustainable Urban Planning graduate program. * Provide integral academic support and direction for students navigating their academic journey.* Serve as an information hub for students and provide internal and external resources and opportunities for students.* Assist students with navigating transitions, exploring options, overcoming challenges, and developing academic plans by individual appointments and group sessions.* Enhance internal projects that further student success, and enhance programming for specific student populations.* Support events such as orientation and graduation, maintains student records from matriculation to graduation, and monitor and respond to student inquiries for transfer credit, leave of absence, and registration.* Serve as a member of the Commencement Committee for the College of Professional Studies.

Focus recruitment efforts for the Master's in Paralegal Studies and Graduate Certificate in Paralegal Studies within the College of Professional Studies at The George Washington University. Serving as an integral point of contact for faculty, staff, and students. My role is responsible for processing applications, determining eligibility criteria, preparing communications, generating reports and monitoring applications, advising students on registration and exception requests, advising faculty and staff on university policies and procedures, and reviewing and auditing student records. In addition, I typically research and evaluate unusual or complex problems and requests, liaises with other GW contacts as needed, and resolves unusual or complex problems.

• Recruiting prospective students through visiting high schools, community colleges, community events, making presentations to classrooms or community events, virtual fairs and college fairs within a designated geography-based territory.• Managing the inquiry and applicant flow to ensure students turn in all necessary documents to complete their file for the enrollment and financial aid process.• Reviewing applications, essays, scores and any other materials submitted by the applicant for the purpose of making admissions decisions or recommendations.• Creating and maintaining professional relationships with school counselors and advisors and other individuals or organizations involved in the college section process.• Serving as the primary contact to prospective students and their family, school counselors and advisors and other individuals or organizations involved in the college selection process.• Remaining in constant contact with prospective students through multiple mediums, including individual appointments, telephone, email, texting, social media sites and video/virtual chat.• Leading campus tours and conducting informational sessions and prospective student interviews.• Attending and assisting with the coordination of recruitment functions, including phone-a-thons, counselor workshops, information sessions and open houses• Working with the offices of Financial Aid, Academic Services and Student Services to disseminate all necessary information to prospective students.• Providing back-up counseling and interviewing support for the Office of Financial Aid.• Prepare, maintain, and distribute a series of activity, inquiry and applicant reports designed to keep key William Peace personnel up-to-date on the status of the applicant pool.• Maintaining current knowledge of university curriculum, rules, regulations, and guidelines applicable to students.

- Provides input and feedback for the development and improvement of TWC TOC communications processes and procedures.- Provides surveillance of Time Warner Network using all applicable TOC Network, Systems Management Tools and Billing System.- Responsible for Declaration of outages within the Billing System.- Performs initial troubleshooting, problem analysis and isolation of HFC network and system events in accordance with Technical Operations Standard TOC Support Model.- Performs tracking and management of Incidents to resolution in accordance with Technical Operations Standard TOC Support Model.- Manages change tickets within the Change Management guidelines and procedures.- Performs administrative tasks for TOC Management Tools, contact, escalations and notification lists and other documentation or systems under the direction of TOC Management.- Reviews, audits and sets up response for customer reported ticketing trends.

• Responsible for efficient routing of work orders to field resources.• Responsible to assist technicians with accurate routes, calling customers to head off trouble calls, and routing service technicians in metro and outlying areas to maximize division results.• Manage technician routes using WorkAssure to ensure customer commitments are met.• Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems.• Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance with established procedures.• Research and identify unnecessary service calls related to discovered issues.• Informs and updates field technicians for work in their designated areas.• Makes outbound calls to TWC customers for dispatch and/or special project needs.• Assist customer service with escalated request in a timely fashion.• Enters follow-up tasks or referral tasks for field technicians.

• Provide quality customer service via telephone.• Answer general information inquiries for customers on rates, programming, installation, upgrading, downgrading, transfers, disconnections, and billing questions.• Review billing statements with customers.• Perform necessary functions for new and prospective customers, including scheduling of installations, entering of account information on a computer system, selling services, upgrading services, providing information on service availabilities, and providing general information on services in a call center environment.• Compute and coordinate payment arrangements with customers on delinquent accounts within the guidelines set forth by the department• Provide technical support for customers addressing use of equipment, how to order pay-per-view events, and set- up issues.• Perform technical troubleshooting for reception problems prior to issuing a repair call.• Schedules and cancels work assignments for installers