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As a servant leader, I lean on authenticity, empathy, and accountability to lead change management and build high-performance cultures across multilevel organizations. From my early consulting career to leading a division at The Home Depot, I have experience structuring business operations for sustainable growth and long-term profitability while spearheading improvements that transform the customer and employee experience. Some of my career highlights include: - Achieving profitability for Compact Power by crafting a new business model that spurred revenue growth from $18M to $44M while also controlling expenses within field operations. - Identifying and developing talent, with 3 employees hired 10+ years ago still thriving in managerial roles at The Home Depot, including the Senior Manager of IT Product Development.- Translating business needs into technology solutions, resulting in 90%+ attainment of KPIs through automation, systems integration, and employee education.- Equipping managers with usable data insights by trimming down KPIs and simplifying reports, resulting in empowered employees and continuous performance improvement.I am passionate about improving the customer and employee experience to reach operational excellence. To discuss ways that I could benefit your organization, please reach out to me at chris.j.boling@gmail.comAreas of Expertise: Lean Six Sigma Black Belt, Continuous Improvement, Automation, Technology Roadmaps, Digital Transformation, Performance Metrics, Product Development, Service Operations
Sandlapper Dynamics
View- Website:
- sandlapperdynamics.com
- Employees:
- 2
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Founding PartnerSandlapper DynamicsLincoln, Ne, Us
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Director, Operations And AnalyticsSpreetail Sep 2022 - PresentLincoln, Ne, Us -
Director Of OperationsGlass Edge Inc. Mar 2022 - Aug 2022Lincoln, Nebraska, UsGlass Edge Inc. is the premier provider of glazing solutions serving Lincoln and the surrounding community. Our mission is to build a healthy enterprise by "wowing" our customer while growing our business, earning a profit, and rewarding our team.I am honored to help lead this amazing team of professionals through organizational and administrative changes wherever necessary to achieve our mission. -
Manager - Operations ProcessThe Home Depot Jul 2017 - Oct 2021Atlanta, Georgia, UsAfter The Home Depot acquired Compact Power, I continued leading 50 employees who support field services with dispatch, customer account management, billing, call center, IT, and inventory control. In 2019, I gained oversight of the services warehouse, leading a 30-person team to manage logistics and replenishment for $25M in replacement parts. Key initiatives included:- Increased service calls closed on the first trip from 77% to 84% – representing over 10,000 work orders – by developing analytics, identifying efficiencies, and creating new SOPs; technician effectiveness lowered costs, increased customer satisfaction, and expanded business with the largest client.- Mitigated $1M inventory write-off exception and improved employee safety by selling $800,000 in excess inventory from prior contracts, which freed up 20% of warehouse space.- Transformed technician recruitment by leading development of a web-based recruiting tool and identification of 700+ targeted schools, resulting in better candidate quality and faster time to hire.- Simplified metrics for 1,200 rental centers by developing new KPI model focused on 4 high-impact areas and delivering one-page reports for regional managers to easily identify low-performing centers.- Advanced division-wide training & development by prototyping a technical training program for 500+ field service technicians and piloting a new program for associate onboarding and assimilation. -
Vice President Of OperationsCompact Power Equipment Inc Oct 2012 - Jul 2017Fort Mill, South Carolina, UsWhile still overseeing all IT, I was promoted to overhaul operations for Compact Power’s services division. I spearheaded business transformation and facilitated change management, leading the services division to achieve profitability for the first time in company history. Additionally, I served as a junior Board Member, presenting technology roadmaps and performance reports at quarterly board meetings. Key achievements included:- Doubled annual revenue from $18M to $36M within 1 year by developing a flat-rate billing model that streamlined contracts for light industrial equipment and drove revenue to $44M in 2 years.- Won business in all 19 regions for The Home Depot (after starting with just 1 region) by pitching flat-rate billing model that covered preventative and emergency services for in-store equipment.- Increased work order capacity by 1,300% and slashed drive time payroll expenses from 55% to 29% by automating technician scheduling and hiring employees closer to the refined book of clients.- Introduced digital solutions for invoicing and expense tracking and led culture shift from analog to automation, resulting in over 90% of invoices and work orders completed within 24 hours.- Lowered equipment downtime from 14.7 days to 6.1 days, driving increases in customer satisfaction.- Shortened work order life cycle from 41 days to 8 days through technician workflow enhancements. -
Director Of Information TechnologyCompact Power Equipment Inc Mar 2007 - Oct 2012Fort Mill, South Carolina, UsI worked for Compact Power as a consultant before being recruited to grow and maintain the company’s technical systems including servers, workstations, phone systems, and software for 2 physical locations and 500+ field associates. Key achievements included:- Developed strategic plan and scaled IT team from 1 to 8 associates to establish stable in-house IT operations prior to projected company growth.- Sourced internal talent from non-technical teams for network administrator and technician openings, coaching and developing 3 employees now serving in managerial roles at The Home Depot.- Saved costs by seamlessly consolidating systems, migrating workstations, and eliminating redundant contracts after Compact Power acquired DOC Machine Tool in 2007.- Directed ERP implementation to accommodate organizational growth across business functions, partnering with finance to create account schemas and migrate data for a successful go-live. - Reduced payroll calculation errors by 10% by implementing a GPS tracking system for field associates, which also increased accountability and decreased travel expenses.
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Senior ConsultantI.B.I.S., Inc. Aug 1997 - Mar 2007Peachtree Corners, Ga, UsOver my tenure, I directed ERP implementations for over 50 clients across industries. I primarily served as project manager, handling all planning, client relations, change management, reporting, and client training.
Chris Boling, Ssbb Skills
Chris Boling, Ssbb Education Details
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University Of South Carolina
Frequently Asked Questions about Chris Boling, Ssbb
What company does Chris Boling, Ssbb work for?
Chris Boling, Ssbb works for Sandlapper Dynamics
What is Chris Boling, Ssbb's role at the current company?
Chris Boling, Ssbb's current role is Founding Partner.
What is Chris Boling, Ssbb's email address?
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What is Chris Boling, Ssbb's direct phone number?
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What schools did Chris Boling, Ssbb attend?
Chris Boling, Ssbb attended University Of South Carolina.
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Chris Boling, Ssbb has interest in Project Management, Reading, Movies, Tennis, Golf, College Football.
What skills is Chris Boling, Ssbb known for?
Chris Boling, Ssbb has skills like Process Improvement, Management, Project Management, Erp, Operations Management, Business Process, Leadership, Business Process Improvement, Six Sigma, Integration, Business Analysis, Project Planning.
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