Christopher Burton Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Responsibilities include Solutions Consulting, Customer Success Escalations, Knowledge Management and Process Improvement Creation, and PCI, FTC, and CFPB compliance. Primarily focused on leading the Managed File Transfer (MFT) group that is responsible for the secure transfer of approximately 250 terabytes, about 1.8 million files, a month between inside and outside the TransUnion network. This is done via a web of technologies, Red Hat Linux, IBM Sterling Integrator, IBM Connect Direct, Axway SecureTransport, AWS CLI and DataSync and advanced NAS share configurations with file watchers using Autosys. As a DevOps group, we do both Agile based projects and operations support via BMC Remedy. My favorite part of this position is the art of solution consulting. Taking a concept of what an internal business unit wants to do, and turning into a fully supportable process integrated into their applications. Directly involved in all new FTC and PCI 4.0 initiatives, coordinating with different business units and legal and compliance to ensure compliance. Recently added MFA (Multifactor Authentication) via PING to the MFT system.

Atlanta Metropolitan Area

Administrator of OnBase in which all consumer disputes of TransUnion data are kept. Data coming in via several methods: COLD, DIP, and Batch Scanning / Processing. Workflow and Work View solutions developed and maintained. Reporting done though OnBase Dashboards and TableauPromoted to Consultant in 2018 after saving TransUnion over $600k via documentation automation.

Greater Atlanta Area

• Responsible for insuring successful file transfers with internal and external customers and researching file failures and resolving or escalating them within established SLAs.• Create mailboxes using the IBM Sterling Integrator service in which files can be securely sent to or from TransUnion using the data exchange gateway (DEG). Support SFTP connections, PGP encryption, and SSH keys. • Implemented a Salesforce email to case function to track customer requests and progress. • Integrated an entirely new business unit with 233 customers into the DEG; it was a company TU purchased.• Significate experience with migrations: o Migrating customers from 1 PGP key to anothero Migrating customers from one server to anothero Migrating internal customers from sending data to a mainframe system to a Lunix open systems environment. • Used Bash Unix shell to run Perl scripts and investigate file failures

Greater Chicago Area

Took over the "Online Batch" (OLB) support and setup after a reorganization. The OLB side of TransUnion allows for customers to send in a file of consumers that would then be processed overnight and returned to customers the next day. Highly used by collection and insurance industries as well as smaller companies without the IT groups to code for the instant response services. Streamlined the entire OLB setup (on-boarding) process from 10 days to 6 days. Created detailed documentation on all setup and service options for the OLB service so anyone new could pick it up and code a setup or support the most common customer issues.Implemented SalesForce within the OLB group. Created a work request process for setups, a case process to track customer issues, and a data warehouse for all customer OLB batchid's and mailboxes.

Greater Chicago Area

With the experience gained from the successful G2 implementation I was a founding member of the Client Technical Support Team. This team supported all instant response data formats, the proprietary TU 40 / TU 41, as well as XML formats. In addition served as a SME for 32 core online TransUnion services and all "add on" services and score models. Supported new customers and sales representatives to gather requirements, develop an understanding the customer's business, and devise solutions that would achieve the customer’s goals. This included full end to end testing of a customer's generated inquiry to the TransUnion response and customers system interpreting that response. Typically worked with 5 - 8 new customers at any given time. Proven key contributor to the sales cycle by cross selling and identifying add-on, revenue producing opportunities anywhere from 5k to over 100k across several clients. Worked an email support mailbox to assist various customer requests including providing specific test cases that would generate a specific response from a customer's system, provided detailed explanations of specific scenarios or flags in the data returned. Solid reputation of process improver. Moved emails from a group mailbox to the Salesforce case system which allowed for better tracking of issues by the customer, visibility to sales, and provided metrics to management of team workload.

Greater Chicago Area

TransUnion moved the entire credit database from a flat file system (Cronus) to a relational database (G2). Worked in the Data Performance team, responsible for testing the results from TransUnion services using G2 and Cronus data to determine differences. Researched over a 1000 differences, and determined 163 had serious material impacts to a consumer's credit file. Gained extensive experience in the complexities of credit data, including the input formats (Metro2) and the custom proprietary service return format (TU 4.1 or TUXML)

Consulted for various telecommunications companies in various roles and was frequently requested for return engagements by clients. BearingPoint was a spin off from KPMG LLC. BellSouth – Consulting Engagement 11/04 – 01/05Managed 3 small projects of a program in which several new product offerings were being conceptualized and designed.Cingular Wireless – Consulting Engagement 6/04 - 10/04Served as the lead for eight employees combining the web sites of Cingular and AT&T Wireless, in preparation for launch on the day the merger was official.Cingular Wireless – Consulting Engagement 11/03 - 6/04Lead a team of 3 that produced a new major business process, the Kit in a Book, a personalized document for all new customers detailing the specifics of their cell phone rate plan including area maps, resulting in a 34% reduction in calls to customer service.SBC – Consulting Engagement 6/03 - 11/03Served as a web developer using ColdFusion in a rapid development group, that developed a reporting and tracking tool of expiring leases for all technology assets in the enterprise; this allowed executive managers of business units to review the lease roll progress and jeopardy issues, thus saving millions of dollars.US Cellular – Consulting Engagement 2/03 - 6/03Functioned as one of several project managers, in a business-readiness war-room of the Project Management Office (PMO), which provided cross-departmental support for a new wireless service.SBC – Consulting Engagement 12/02 - 2/03Served as Communications Manager for the PMO and documented process workflows for several internal service functions for 4 departments.BellSouth – Consulting Engagement 11/00 - 12/02Tested, evaluated, and streamlined the billing systems, and processes of a CLEC as a Billing Analyst. SBC – Consulting Engagement 7/00 - 11/00Subsequent to an industry merger, managed the development and implementation of several intranet web-based communications using SQL, HTML and ColdFusion.