• Responsible for identifying, understanding and documenting issues that occurred to the system during testing, after implementation or enhancements and relaying the information obtained to the technical team for troubleshooting• Worked closely with stakeholders during System Integration Testing (SIT), User Acceptance Testing and after Go-Live for the smooth transition between systems. Also involved with preparing test scripts for the systems being upgraded• Assisted with the data conversion of the required data from previous financial system to the upgraded or consolidated version by running comparison testing with a controlled or baseline system• Provided first level support to users for issues encountered after upgrades, data migrations or implementations. Resolve IT application-related incidents and service requests in a timely and effective manner• Assisted technical team to help identify, test issues and run simulations with enhancements and custom programs on the front-end before released to users for further testing

• Delivering an efficient and advisory role to customers in the facilitation of their loan process• Being a trusted legal advisor to ensure that the customers understand the legal documents that is needed to process the loan

• Assisting a former colleague to help build a business centering on training and facilitation of a sales training program called Helping Clients Succeed (HCS), an off-shoot of the 7 Habits• Learning and practicing HCS with actual clients to become their trusted business advisor in sales related areas. Customers include companies like Spirax Sarco and Global Facilities Management• As it is a small startup, responsibilities also include sales, marketing, support and even administrative and PA duties in managing and running a small business

• Targets new and existing accounts and exploits business opportunities to achieve sales targets• Provide sales support to clients on inquiries and issues• Conduct sales presentations, proposals and negotiations with customers• Promoting the company’s solutions to the HR industry• Secure order and increase the company’s market shares in domestic market• Building and developing strong relationships with both clients/principals

• Receiving, processing and assigning incoming web-design and coding jobs to the design & construction teams• Co-ordinating and monitor jobs to ensure they are delivered on time and as orderedProvide direction and support to the design & construction teams as required• Answering customer queries on job progress• Co-ordinating with 3rd party suppliers as required• Performing Quality Assurance checks on finished work to ensure it is of the highest standard prior to sign-off• Recording all communications in our project management system• Providing customer support co-ordination for existing clients• Providing regular reports and updates to management as required

• Responsible for the business development with existing and potential customers to achieve sales target and market share• Conducting canvassing and coal-calls to increase effective working prospects.• Responsible in providing excellent customer service through responding to customer’s enquiry, making appointments and after sales service• Gaining a clear understanding of clients' businesses and requirements• Preparing proposals and perform both pre and post sales supports to customers• Planning, managing and coordinating any projects, events and promotion activities• Supporting the Sales Director in sales and marketing related activities• Monitoring and updating customer databases• Communicating with target audiences and managing customer relationships• Gathering market and client information

• Responsible for vetting mortgage loans applications• Performing credit screening• Scrutinizing documents received• Verifying applicants information• Performing credit evaluation• Making recommendation for approval