Cheah Cheng Jin Email & Phone Number

Petaling Jaya, Selangor, Malaysia

• Responsible for identifying, understanding and documenting issues that occurred to the system during testing, after implementation or enhancements and relaying the information obtained to the technical team for.
• Worked closely with stakeholders during System Integration Testing (SIT), User Acceptance Testing and after Go-Live for the smooth transition between systems. Also involved with preparing test scripts for the systems.
• Assisted with the data conversion of the required data from previous financial system to the upgraded or consolidated version by running comparison testing with a controlled or baseline system
• Provided first level support to users for issues encountered after upgrades, data migrations or implementations. Resolve IT application-related incidents and service requests in a timely and effective manner
• Assisted technical team to help identify, test issues and run simulations with enhancements and custom programs on the front-end before released to users for further testing

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Delivering an efficient and advisory role to customers in the facilitation of their loan process
• Being a trusted legal advisor to ensure that the customers understand the legal documents that is needed to process the loan

Petaling Jaya, Selangor, Malaysia

• Assisting a former colleague to help build a business centering on training and facilitation of a sales training program called Helping Clients Succeed (HCS), an off-shoot of the 7 Habits
• Learning and practicing HCS with actual clients to become their trusted business advisor in sales related areas. Customers include companies like Spirax Sarco and Global Facilities Management
• As it is a small startup, responsibilities also include sales, marketing, support and even administrative and PA duties in managing and running a small business

Selangor, Malaysia

• Targets new and existing accounts and exploits business opportunities to achieve sales targets
• Provide sales support to clients on inquiries and issues
• Conduct sales presentations, proposals and negotiations with customers
• Promoting the company’s solutions to the HR industry
• Secure order and increase the company’s market shares in domestic market
• Building and developing strong relationships with both clients/principals

Kuala Lumpur, Malaysia

• Receiving, processing and assigning incoming web-design and coding jobs to the design & construction teams
• Co-ordinating and monitor jobs to ensure they are delivered on time and as orderedProvide direction and support to the design & construction teams as required
• Answering customer queries on job progress
• Co-ordinating with 3rd party suppliers as required
• Performing Quality Assurance checks on finished work to ensure it is of the highest standard prior to sign-off
• Recording all communications in our project management system

Selangor, Malaysia

• Responsible for the business development with existing and potential customers to achieve sales target and market share
• Conducting canvassing and coal-calls to increase effective working prospects.
• Responsible in providing excellent customer service through responding to customer’s enquiry, making appointments and after sales service
• Gaining a clear understanding of clients' businesses and requirements
• Preparing proposals and perform both pre and post sales supports to customers
• Planning, managing and coordinating any projects, events and promotion activities

Kuala Lumpur, Malaysia

• Responsible for vetting mortgage loans applications
• Performing credit screening
• Scrutinizing documents received
• Verifying applicants information
• Performing credit evaluation
• Making recommendation for approval

Bsc. (Hon), Business It

Education record