Chris Clay Email and Phone Number
Chris Clay personal email
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Chris Clay is a Why do I need to have a headline? at Barclays UK. They possess expertise in process improvement, business process, project management, banking, business development and 23 more skills. Colleagues describe them as "Chris and I have worked on and off together for several years and in different companies and roles. Chris really does have the ability to adapt to any circumstance, stakeholders, culture and complexity. He’s proven that time and again. He’s no nonsense, pragmatic and gets things done; quickly and effectively. Chris has run his own business in the IT Sector and this shows when he applies himself to the corporate world...to great effect. Hire Chris and he’ll be delivering for you in very… Show more" and "I worked closely with Chris, Tom and others on a major bank project directly affecting millions of customers. I was Lead Solution Architect for the project. Chris was initially Delivery Manager for the key agile teams developing the most critical components, and then more recently the overall Implementation Manager. I worked closely with him in both roles. Chris is an excellent manager with a very pragmatic, will deliver attitude. He is very well respected and liked both internally… Show more"
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Vice President PmoBarclays Uk May 2020 - PresentEverywhere
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Delivery Lead Buk DigitalBarclays Uk Mar 2018 - Oct 2019
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Cyber Security Project ManagerBarclays Jan 2017 - Mar 2018Northampton, United Kingdom -
Project ManagerRoyal Mail Jul 2015 - Nov 2016London, United Kingdom -
Business DesignerBarclaycard Mar 2013 - Apr 2015 -
Senior Business AnalystNationwide Building Society Apr 2011 - Mar 2013Swindon, United Kingdom -
Business Analyst And Business Change (Contractor)Nationwide Building Society Jun 2010 - Apr 2011Swindon, United Kingdom
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Business ConsultantBanco Santander Jan 2009 - Jul 2010Responsible for defining and delivering Santander’s operating model within the UK, the role is part of a centre of expertise created to leverage Santander’s global IT platform to support business development. I have an overall objective to develop and evaluate specific business processes to enable the integration of Abbey, Bradford & Bingley and Alliance & Leicester. In 2009, I have managed;The integration of Alliance & Leicester and Santander UK (formally Abbey) retail contact centres; including defining best practice processes and aligning the organisations and structures.Implementation of channel self-service best practice in to Santander UK (improved IVR, customer credentials and treatment strategies to reduce contact centre costs). -
Business Improvement ManagerAlliance & Leicester Aug 2003 - Dec 2008Working with Andrew Robinson, Director of Current Accounts and Savings (CAS) provided an opportunity to observe much of the retail bank from the top down. Having responsibility for the analysis and production of key trading, technology, operations and control reports, I was required to constantly interact with many senior internal customers.During my time in this role, I lead projects which implemented significant improvements to the self-service channels resulting in c.£1.5m of realised benefit and increased servicing capacityI was responsible for the communication of change within CAS. Helping to ensure that resources were aligned and bought in to all change programmesI successfully project managed the implementation of revised control mechanisms for maintaining access to core banking systemsIntroduced a group-wide ‘Treating Customers Fairly’ mechanism to ensure compliance to FSA regulation. -
Business AnalystAlliance & Leicester Aug 2003 - Aug 2006Primarily interfacing with the CAS division of the group, I specialised in the design of self-service channel solutions. Throughout this time, I was a member of a number of design authorities and steering committees including CONNECT; one of the bank’s largest strategic programmes which migrated all of the groups telephony to Voice over IP and IVR redesign. Other highlights include: Identified, developed and played a significant part in the delivery of a secure e-mail channel within the internet banking portalDeveloped strategy for increasing self-validation of telephone banking customers (82% to 97%)I lead a team responsible for managing and minimising impacts of imposed change within CAS (e.g. New product development, regulatory or mandatory procedures). The team was based across multiple sites in Leicester, Liverpool and Leeds.
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Sales Director / Co-OwnerSimple Computers Uk Limited Jan 1999 - Jan 2003I established a new IT services and support business in Leicester with an experienced business partner. We grew the business to a £1m turnover operation in the first 2 years. Employed 11 engineers and sales staff at our own premises in this time and provided IT procurement, support, service and consultancy to ‘Blue Chip’ organisations and SMEs across the East Midlands. Customers included: AstraZeneca, Everards Brewery, Dunelm Mill, Pets at HomeI lead the sales teams and provided IT consultancy to SME markets together with sharing the role of running the business.
Chris Clay Skills
Chris Clay Education Details
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Robert Smythe
Frequently Asked Questions about Chris Clay
What company does Chris Clay work for?
Chris Clay works for Barclays Uk
What is Chris Clay's role at the current company?
Chris Clay's current role is Why do I need to have a headline?.
What is Chris Clay's email address?
Chris Clay's email address is cj****@****ail.com
What schools did Chris Clay attend?
Chris Clay attended Robert Smythe.
What skills is Chris Clay known for?
Chris Clay has skills like Process Improvement, Business Process, Project Management, Banking, Business Development, Analysis, Stakeholder Management, Business Transformation, Financial Services, Project Delivery, Contact Centers, Business Process Improvement.
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Chris Clay
Assistant Head Academic - Teaching And Learning - Merchant Taylors' Schools, CrosbyLiverpool1merchanttaylors.com -
Chris Clay
Digital Transformation | Salesforce Certified X 2 | Operations | Software | Logistics – Process Implementation, Innovative Solution Finding, Workflows And Strategic Business Planning.London3fisherproductions.co.uk, backboneconnect.co.uk, fisherproductions.co.uk2 +442088XXXXXX
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