As VP of Customer Engagement, I work to build positive brand experiences for our customers through careful planning and execution of live and virtual global events, and I’ve found that a key component that has enabled us to grow is the integration of customer feedback into our product offering design process. Additionally, I’ve served as trainer and mentor to 2000+ worldwide contractors who enable operational efficiency across events. Another primary feature of my position involves interacting… Show more As VP of Customer Engagement, I work to build positive brand experiences for our customers through careful planning and execution of live and virtual global events, and I’ve found that a key component that has enabled us to grow is the integration of customer feedback into our product offering design process. Additionally, I’ve served as trainer and mentor to 2000+ worldwide contractors who enable operational efficiency across events. Another primary feature of my position involves interacting with internal and external stakeholders to deliver call-to-action cases that align with long-term directives. Show less

In this role, I created, planned, and launched operations management projects for multiple clients in various industries, including for- and non-profit segments. I developed and delivered effective operational frameworks to guide goals, policies, and standards and collaborated across interdisciplinary teams to manage multiple priorities. I also oversaw domestic and global projects from conception through completion, along with designing and assessing promotional materials.

As Director of Development, I managed and moderated revenue-generating, brand marketing, PR, and donor development activities. I also enhanced and modified stakeholder communication channels, leading to increased donor rates, and I oversaw annual fundraising events.

In this position, I served as an executive guide and operations leader to spearhead full spectrum operations, system, and program functions, in addition to collaborating with clients to adjust product offerings. I devised quality control policies and delivered consultative services for multiple lines of business.

•Through team development and KPI tracking increased operating capital 25% in first two months.•Led the company in mystery shop scores with a 98% average.•Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.