The HR Process Specialist role sits within Mondelez Business Services (MBS), as part of the Standard Operating Procedures Team. The main focus is to maintain the Standard Operating Procedures (SOPs) and Specialist Supporting Documentation (SSDs), driving any changes which may be required to the SOPs to keep them up to date and accurate.The role also requires working closely with key stakeholders across MBS, local HR, Payroll, internal controls, Legal and Compensation & Benefits, to ensure any requested amendments to SOPs and SSDs are implemented correctly.

Project WiSE (Winning in Sales Execution) falls under the banner of Sales Support. The role of the Executive is to provide admin and technology support to the Sales Reps in the field. The main duties areUpload and maintain the trade promotions in the Edge system for current and future periods.Maintain relationships with other teams within the Sales Support function, including Activation and Reporting, to ensure successful delivery of trade promotions. Arrange meetings with these teams to collaborate on upcoming promotions.Assign tasks and surveys in the Edge system.Maintain the point of sales materials and Pitchbook (Loyalty program) documents in the Edge system.Being a point of contact for the field sales reps and resolving any issues they are experiencing.Uploading documents to the Edge system for field sales reps to review on their tablets.Set up tablets for new starters and replacement tablets for existing reps.Liaise with the offshore IT support team (Infosys) using remedy tickets, to resolve any IT issues which cannot be dealt with by the WiSE team. This includes a weekly conference call to discuss any long standing issues.

Reviewing orders that are credit blocked in SAP and making a decision on whether or not they can be released. Also liaise with the Customer Finance Executives for updates on overdues and deductions on the customers’ accounts, which would contribute to orders being held.Collating the daily reports to review what orders have been released and which have been held.Creating new accounts for customers and investigating queries regarding any issues with existing accounts. This often involves communicating with other departments such as Customer Master Data in order to resolve outstanding queries.Being involved in the Trade Terms project. This includes liaising with National Account Managers for updates on the current status of the Terms and Conditions of supply being signed by the customer. To attend weekly reviews of the trade terms project and feedback any problems regarding Terms and Conditions to colleagues involved with the project. To also keep accurate records of what work has been completed on Terms & Conditions and what is still outstanding. Reviewing the functions carried out by the Credit Risk team and look into faster and more efficient ways of performing these tasks (automation through the use of macros etc).Performing general duties.

Making sure that all Trade Funds invoices which are sent to the European Business Service Centre (EBSC) pass the compliance for audit.Completing deletion requests to remove invalid invoices from SAP GUI, keeping an accurate log of all deleted items.Reviewing overspends on deals used to pay Trade Invoices and making a decision on whether they should be approved or returned.Being a point of contact for staff based in Bournville or at EBSC and MBSC (Manila Business Service Centre) and resolving any queries they may have.Raising dummy credit/debit requests and keeping an accurate log of dummy credits and when they are completed.Reviewing Trade Funds invoices held at MBSC for non-compliance and resolving any issues.Writing and using macros and other software functions to help streamline processes.Supporting the Credit Risk Team with blocked order release.Any other ad hoc duties.

Reconciling debits and credits on the bank statements to ensure they balance, and posting them onto Sage Line 50.Weekly and monthly reconciliations of the bank accounts for each centre.Reporting outstanding debtors to the centre managers on a weekly basis.Ensuring the direct debits collections are correct for occupancy and service fees before being sent to central accounts to be run within a specific deadline.Raising Return Of Deposit cheques (sometimes BACS or CHAPS payments) to clients leaving their respective centres, taking into account amounts owed and deducting them from the total deposit to be returned within a specified time frame.Posting the rates payments, making sure that the correct amount is allocated to the correct work station within each centre.Raising petty cash cheques for each centre and allocating them on sage.Liaising with centre managers and admin staff to answer their queries.Liaising with the bank in order to indentify items on the bank statement which have limited or no information in the narrative.

Monitoring Weekly Statement of Business and Bank Statement to identify discrepancies between what the outlets declare on Micros/Back Office and what they bank at the post office. The role of the Bank Rec Controller includes:Utilise JD Edwards to write journals, make corrective reference amendments to rectify imbalances at outlets.Completing the Weekly Statement Of Business polling procedure to ensure all outlets have provided details of their weekly sales and expenses, and finalised these details.Escalate discrepancies over £50.00 to appropriate managerial level i.e. over £1,000.00 - Retail Business Manager and Retail Control Manager.Being a point of contact for RCMs who require up to date information on PDQ and ATM balances in addition to details on recent cash banking.Providing the FISC team with breakdown of Barclays Merchant Services charges for PDQ handsets & base units as well as VAT.

Dealing with all aspects of company finance including payments, receipts, forecasting for the coming period and investments with banks. Recording details from the bank statements on excelAllocating payments & receipts from the bank statements onto accountancy system Processing cheques and BACS payments from Suppliers & Estates DepartmentsPrinting treasury system reports and counterparty agreementEnsure correct entry of deal tickets onto treasury system, print and copy supporting documents and correspondence Processing four weekly payroll and intercompany invoicesKeeping up to date records of the branded gift vouchersFiling of bank statements and documents

Processing Managers Risk Refer Lists and Foreign Currency Account Refer Lists on behalf of Medium Business & Agriculture as well as Larger Business SBUs. Ability to work to a high standard of accuracy and efficiency including first and second leg queries, excess referral templates and advisory emailsCompleting sample checks of colleagues work, ensuring procedural requirements, providing feedback and highlighting errors and ways to eschewAmending and updating error logs to prevent repetition and ensure future reductionAct as reference point for network, offshore processing teams and colleagues on procedural issues and queriesCompiling lists of any work outstanding which the network needs to complete and contact the network teams and explain to how to proceed with itMaintaining systems databases, ensuring information is accurate, investigate and correct any discrepancies with regards to recipients of templates to prevent increasing arrears