Audit Professional Care & Shared Services teams to ensure order accuracy; correct errors & provide feedback used for coaching; monitor order status to ensure product arrives to clinics in time for appointments; develop and manage audit metrics capturing strengths and opportunities for process improvement; collaborate with Service Delivery Team & Data Analytics Team to publish metrics to Tableau Dashboard; present data findings to various stakeholders on Finance & Customer Experience Teams.

Manage clinic & recipient accounts in the Northeast Atlantic Region through Salesforce & Oracle Contact Center; process purchase orders for surgical systems, components, and service requests; communicate directly with internal territory managers, procurement teams, and clinicians across the United States & Canada to provide customer service; contribute ideas to multiple committees across the company for process improvement.

Managed customer accounts through Salesforce & Oracle Contact Center; processed private and reimbursement orders for items & services; updated mailing & billing information; communicated directly with recipients and clinicians across the United States & Canada to provide customer service.

Temporary position through AimHire LLC; obtain borrowers' proof of insurance on new home purchases by communicating with insurance agencies around the country via phone & e-mail; review received declarations pages and correct errors; fulfill the requests of loan processors, loan consultants, closing department, and branch managers.

Assisted with recruitment of College & Full-Time Financial Representatives; compiled marketing materials for interviews; created campus faculty & organization resource lists; attended campus career fairs to personally market the internship program to students; input "Copytalk" recordings from Financial Representatives into network system; posted job listings onto campus career services websites; assisted with updating the official branch website.

Worked with Human Resources Department to conduct research on faculty diversity resources; created lists and guides of resource materials for distribution to different departments on campus; assisted the Director of Diversity Recruiting with space & food reservations for Faculty of Color Association meetings.

Managed social media accounts; created blog posts based on original content and current news in the music festival industry; contacted potential media partners to advertise the conference.

Increased efficiency by assisting Sales Representatives with merchandising and selling Nabisco products into grocery stores across the state; gained experience with running employee payroll and coaching other merchandisers in the company; improved marketing strategy by implementing ideas into “Oreo Stacking”: a retailtainment event held inside grocery stores to promote product.

Processed books & multimedia materials for student and faculty use; managed inventory by recording and fixing catalog errors in the library's computer system.

Non-Profit Organization; prepared & sold concessions at Denver Broncos & Colorado Rockies games by the standards of Aramark Food Services; provided first-rate customer service; worked to raise money for high school & college tuition.

Helped first year students get accustomed to DU upon arrival; chaperoned night events and activities; worked with First Year Seminar professor to answer questions and give advice about college life.