• Document and maintain all core company processes to ensure consistency and efficiency.• Create, manage, and optimize all company JotForm workflows.• Develop and oversee the company's social media strategy, including Facebook content management.• Design and manage all branding assets, including logos, graphics, and imagery.• Maintain and update the company website for functionality and accuracy.• Oversee job costing processes, including inventory transfers, to ensure precise financial reporting.• Collaborate with the leadership team to analyze business challenges and implement tailored solutions.

• Managed the CEO’s calendar, scheduled appointments, and handled email communications to streamline daily operations.• Coordinated comprehensive travel arrangements, including booking flights, accommodations, and detailed itineraries.• Planned and executed company events, fostering team engagement and promoting organizational culture.• Oversaw and processed donation and advertising requests, ensuring alignment with company objectives and community outreach.• Supported financial processes by assisting with billing reconciliation and resolving discrepancies to maintain accuracy.• Acted as the primary liaison between the CEO and internal teams, addressing questions and ensuring seamless communication during the CEO's absence.

• Provided comprehensive administrative support to the Public Works Director and leadership team.• Scheduled and coordinated meetings for the division and Assistant Public Works Director.• Supervised three Public Works Office Assistants.• Managed the division’s yearly budget, covering operations across multiple departments, including Water and Sanitation.• Resolved escalated citizen concerns and managed claims investigations for submission to the City Attorney’s Office.• Prepared detailed reports and presentations for City Council on Public Works projects.

• Streamlined e-commerce operations, managing customer accounts and order workflows across multiple platforms.• Collaborated with the Marketing Director to improve user experience on the company website, including launching a new platform.• Designed customer training tutorials using Camtasia software for seamless website navigation.• Prepared reports for executive leadership, tracking registrations and sales performance.

• Managed a $4.5 million freight portfolio, implementing strategies to reduce costs.• Developed key performance indicator (KPI) reports for executive leadership.• Negotiated and managed UPS contracts, achieving cost savings and driving efficiency improvements.• Collaborated across departments to enhance freight processes, reporting, and training.

• Organized annual sales summits and trade shows, coordinating 100+ vendors and 200+ attendees.• Maintained and updated the company’s social media platforms and trade show calendar.• Facilitated promotional item procurement and distribution across the organization.• Assisted in event planning and execution to foster team culture and morale.

• Managed Midwest accounts, credit limits, and past-due collections.• Supported customers with invoices, statements, and account adjustments.• Ensured compliance by sending delinquent accounts to collections