Cj Erickson Email & Phone Number

Eden Prairie, Minnesota, Us

Develop the Customer Success organization and create future growth strategies -Manage a team of 8 to achieve Customer Success targets -Strategically grew, developed, and managed from 4 team members to 14-Developed 8 team members to gain promotions & hired 26 people to support the growth of the organization-Subject matter expert on Gainsight & globally train new hires on how to leverage the solution-Collaborate with Competitive Intelligence and Enablement teams to drive trainings with entire Customer Success organization to help combat churn and descopes-Re-designed customer facing processes across North America to improve internal and external QBR experience-Develop and train team members on new global communication to enhance engagement that creates greater success, adoption, and experiences-Re-designed how we plan and strategize around upsell opportunities

Eden Prairie, Minnesota, Us

Individual contributor, managed a book of customers and maintained 100%+ attainment-Developed a new engagement strategy that is used globally across the Customer Success organization-Drove Gainsight improvements across the Customer Success organization-Worked with managers, directors and VP on operational strategies for upsell and renewals

Minneapolis, Minnesota, Us

Managed the company’s largest customer in order to drive deeper adoption-Created a strategy for future account growth and Customer Success organization growth within Branch-Consistently drove Weekly Active Usage (WAU) across one of the nations largest retailers-Triaged and responded to tickets outside of my account

Minneapolis, Mn, Us

Code 42 is a $100M company that specializes in protecting company’s most important data from insider threats, ransomware, and other malicious attacks. -Managed National Accounts across Western US-Subject Matter Expert on Gainsight-Developed new hire mentor process and on-the-job on-boarding processes to minimize time-to-revenue for new team members-Served as team leader for 10 person organization-Top quota achiever in the company; recognized as 2017 CSM of the year

Minneapolis, Mn, Us

-Managed all inbound and outbound activity in Northern California region to uncover new sales opportunities-Developed new approaches in the use of SalesForce, Discover.org, and LinkedIn to drive demand from new prospects-Evaluated and implemented new tools to enhance efficiency and connection rate with prospects-Established and cultivated relationships with partners (SHI, CDW, PC Connection) to drive new business-Recruited by senior management to join Customer Success organization

Eden Prairie, Minnesota, Us

-Developed newly created Channel Sales Associate role focused on driving revenue thru new multi-step distribution channel-Created partner recruitment initiatives, onboarding process, sales techniques and distribution channel price schedule -Designed, developed, and implemented go-to-market plans for select partners-Achieved significant new business development results through creative marketing initiatives and cold calling campaigns

Eden Prairie, Minnesota, Us

-Developed newly created Regional Sales Associate position-Cross sold/upsold current customers on the entire HelpSystems product portfolio-Performed a variety of account management tasks specifically on product platform changes-Generated leads through data mining and a variety of other marketing campaigns, programs, and initiatives

Boca Raton, Florida, Us

Was responsible for updating CRM, working in salesforce and integrating it in a more useful way, bringing useful information to investors via social media, and assisting in creating marketing materials for hedge fund managers

Milwaukee, Wi, Us

Was responsible for calling and setting up potential client meetings. Provide a broad range of financial products to facilitate successful retirement planning. Northwestern Mutual is recognized as a Top Ten internship program in the US. Worked in the number one office in all of Northwestern Mutual and was asked to joined leadership program comprised of top performing interns

Bachelor Of Sciences (Bs), Marketing

Business Administration And Management, General