Christopher Esparza Email & Phone Number

San Jose, California, Us

• Supervise electric installation projects for residential solar customers.• Manage 4 crews of electricians and assistants (13 employees) and one contractor crew.• Grew NorCal region from 3 to 13 employees to fulfill scheduling demand.• Promote safety culture by leading weekly team safety meetings and performing job site safety audits.• Drive project milestones including obtaining permits, collaboration with PG&E planners for main panel upgrades, and sourcing materials.• Manage customer communication and response to troubleshooting tickets.• Reduced install backlog through hiring and cross-functional collaboration to improve install efficiency.

Austin, Texas, Us

• Acted as emergency first responder to energy storage incident.• Prioritized restoration efforts for down battery storage and EV charging sites.• Partnered with local utilities to plan energy shut-offs for maintenance needs.• Conducted on-site quality assurance and safety reviews.• Managed team of 15 field service technicians, including conducting bi-annual performance evaluations.• Assessed candidates for behavioral skills, technical aptitude and culture fit; provided hiring decisions and candidate feedback to recruiting following the interview.• Managed relationships with key Tesla Energy customers; liaised between external and internal stakeholders to drive maintenance and installation projects forward.

Provo, Ut, Us

• Implemented COVID safe operating procedures to ensure field service professionals’ and customers’ safety were protected.• Initiated recruiting strategy which increased experienced hires by 25%.• Activated Vivint’s partnership with Hiring Our Heroes program; attended Hiring Our Heroes event as Vivint ambassador to provide job opportunities to military veterans.• Recognized by the U.S. Department of Defense for employer support of the National Guard and Reserve Force.• Managed a team of twelve field service professionals, including overtime management, on-the-job training, annual performance evaluations, hiring and termination.• Controlled over $1 million of inventory, field assets and technician pay.• Consistently scored >90% on quarterly employee satisfaction surveys.

Provo, Ut, Us

• Interfaced with current and potential customers on a daily basis, provided world class customer service through system installations, repairs and consultations.• Regularly sold $2,000 per month in on-site equipment upgrades.• Trained and mentored teammates on system configurations, troubleshooting, and building a teamwork mentality.