Christopher Ferguson Email & Phone Number

■ 12+ years of extensive experience in both in-person and remote technical customer support and service ■ Experience in Project Management and leadership■ Strong ability to learn, support, and teach new technology skills and tools■ Demonstrates commitment to ensuring security and privacy in software systems and operations■ Hands-on experience leading Quality Assurance initiatives to ensure service excellence and customer satisfaction■ Familiarity with HTML, HTTP, and other Core Web Technologies■ Python coding and debugging experience, including experience learning proprietary coding languages■ Experience with customer relationship management (CRM) software and tools■ Excellent presentation, communication, writing skills and public speaking skills■ Excels in working both independently and collaboratively with excellent communication and interpersonal skillsApplications:Experience with proprietary task ticket systems and JIRA, Confluence, Salesforce, and several other assorted tools for in-person and remote diagnosing/troubleshooting/general purpose computing experience,Various Technical Products including: YouTube Production, Open Broadcaster Software (OBS), Elgato Software/Hardware, Microsoft Office, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Adobe After Effects.Operating Systems/Platforms Experience:All Microsoft Windows releases, All Apple OS releases, Linux Distributions, Android, iOS/general mobile/smart device support

Listed skills include Game Design, Flash, Level Design, Unity3D, and 24 others.

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  Champlain College

  Game Design