Christopher F. Email & Phone Number

Cleveland, Ohio, US

• Develops and establishes IT policies and systems that support the implementation of organizational strategy
• Oversees all technology operations and evaluates them according to established goals
• Leads network and system security and develops policies and procedures to strengthen network and security including evolving a plan, assessments, organizational awareness, and monitoring of access control systems to.
• Maintain a disaster recovery plan to ensure restoration of systems in the event of a disaster as well as proper backups and retention policies for data and systems
• Manages all phases of IT projects, managing and monitoring progress of internal and external resources
• Act as project manager or sponsor for technology projects which includes, but is not limited to, desktops, servers, network administration, databases, third-party applications, customized reporting, telephone systems.

Cleveland, Ohio, US

• Management of two technical support specialists directing day to day support activities offering advice, feedback and suggestions in a team setting.
• IT Management of 12 Branch Locations, 40 Off-Site Child Care Locations, 300+ endpoints, 19 MFPs, 1000 Employees and communication rooms with supporting infrastructure.
• Reduced IT service costs by 30% over 3 year period combined savings of $300,000+. Negotiated multiple IT service agreements, including MSP, Copiers, and Cable TV to increase quality, reliability and functionality of.
• Designed, developed, procured and executed plan to implement Wi-Fi at several YMCA branch locations in a phased approach. This included Wi-Fi coverage assessments, additional circuit installations.
• Developed and executed plan to migrate file server from Server 2003 to Server 2012 R2. This included a new server build and configured with a phased migration plan.
• Maintains continuous lines of communication, keeping the CFO informed of all critical issues impacting the department and advising on such matters.

Cleveland, Ohio, US

• Collaborated with managed service provider to ensure seamless migration from On-Premise Exchange Server 2010 to Microsoft Office 365.
• Designed and configured WDS, new server build and configuration to properly image various model PCs streamlining the imaging process contributing to department efficiency
• Successfully designed and implemented Disaster Recovery Site between Cleveland and Avon sites utilizing Hyper V Manager.
• Administers user workstations and supports user activities utilizing TCP/IP on a primarily Microsoft Windows-based (LAN/WAN).
• Investigates user problems identifies their source, determines possible solutions and implements solutions.
• Track and schedule the use of all IT equipment, such as projectors and laptops. Offering technical support to providers and customers members in a phone-based environment.

Cleveland, Ohio, US

• Proposed, Planned and assisted deployment of all technology requirements for new office space
• Monitored workflow and made timeline adjustments as needed
• Oversaw multiple projects across all phases and development
• Developed status reports, cost estimates and resource plans
• Responsible for collaboration to implement necessary services from ISP/Managed Service Provider
• Managed and monitored all contractor progress, consultants and third party suppliers within each project

Cleveland, Ohio, US

• Developed, hired trained and supervised the front desk membership services staff.
• Provided excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Devised safety methods to keep all confidential matters safe.
• Helped troubleshoot and resolve issues related to the computer systems and hardware.
• Coordinated the overall front desk operations.
• Orchestrated tours, sales, program registration process, data entry, and facility access procedures.

• Assisted in upcoming meetings regarding sales, problems, advertising or any other items or issues with retail personnel.
• Managed and Trained Employees.
• Installed hard disks, CD drives, sound cards, CPU, memory, power supply unit, network card, video graphics card, and hard disk controller card on PC systems ensuring smooth functioning of all systems.
• Configured new hardware, install and update the software packages.
• Coordinated with general manager product overloads, quality, selection, maintenance and want lists.
• Maintained company computer systems and database.

High School Diploma, General Studies

Network Security, Network And System Administration/Administrator