Christopher F. Email & Phone Number

Cleveland, Ohio, Us

•Develops and establishes IT policies and systems that support the implementation of organizational strategy •Oversees all technology operations and evaluates them according to established goals •Leads network and system security and develops policies and procedures to strengthen network and security including evolving a plan, assessments, organizational awareness, and monitoring of access control systems to assure appropriate access levels are maintained •Maintain a disaster recovery plan to ensure restoration of systems in the event of a disaster as well as proper backups and retention policies for data and systems •Manages all phases of IT projects, managing and monitoring progress of internal and external resources •Act as project manager or sponsor for technology projects which includes, but is not limited to, desktops, servers, network administration, databases, third-party applications, customized reporting, telephone systems and security and mechanical systems requiring IT support •Manages and oversees all aspects of information systems •Evaluates issues pertaining to information systems for strategic planning and innovation. Anticipates risk, implications, and possible outcomes before taking action •Researches and identifies new technology trends that relate to the YMCA’s needs and makes recommendations •Develops and monitors budgets related to information technology. Monitors the costs involved in maintaining and improving information systems, including equipment and software. Evaluates and recommends technology purchases based on the YMCA’s needs •Builds plans for the deployment of resources. •Provides leadership to the IT help desk function; monitors and develop reports to improve efficiency and reduce association reliance on the help desk •Oversees vendor contracts •Ensures proper operating procedures are in place in regard to technology and provides training as assigned•Ensures training and support is provided to users

Cleveland, Ohio, Us

•Management of two technical support specialists directing day to day support activities offering advice, feedback and suggestions in a team setting.•IT Management of 12 Branch Locations, 40 Off-Site Child Care Locations, 300+ endpoints, 19 MFPs, 1000 Employees and communication rooms with supporting infrastructure.•Reduced IT service costs by 30% over 3 year period combined savings of $300,000+. Negotiated multiple IT service agreements, including MSP, Copiers, and Cable TV to increase quality, reliability and functionality of service delivered, reducing costs across multiple branch locations. Supporting documentation / Project Plans available upon request.•Designed, developed, procured and executed plan to implement Wi-Fi at several YMCA branch locations in a phased approach. This included Wi-Fi coverage assessments, additional circuit installations, upgrades/configuration and installation of 100+ Wireless Access Points.•Developed and executed plan to migrate file server from Server 2003 to Server 2012 R2. This included a new server build and configured with a phased migration plan.•Maintains continuous lines of communication, keeping the CFO informed of all critical issues impacting the department and advising on such matters.•Leads daily operations which includes implementation of procedures, preparation of reports identifying ticket and technical support trends•Coordinates and lead weekly IT meetings increasing communication providing department goals, assigning projects and workloads accordingly.•Directs network moves/adds/changes and coordinate vendor work as needed.•Resolution of technical support calls, emails and tickets as needed.

Cleveland, Ohio, Us

•Collaborated with managed service provider to ensure seamless migration from On-Premise Exchange Server 2010 to Microsoft Office 365.•Designed and configured WDS, new server build and configuration to properly image various model PCs streamlining the imaging process contributing to department efficiency•Successfully designed and implemented Disaster Recovery Site between Cleveland and Avon sites utilizing Hyper V Manager.•Administers user workstations and supports user activities utilizing TCP/IP on a primarily Microsoft Windows-based (LAN/WAN).•Investigates user problems identifies their source, determines possible solutions and implements solutions.•Track and schedule the use of all IT equipment, such as projectors and laptops. Offering technical support to providers and customers members in a phone-based environment.•Installs, configures, upgrades and maintains Workstations, Windows networks, file servers, network cabling, and other related equipment, devices and systems.•Performs and/or oversees software and application installation and upgrades. Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.•Maintains confidentiality with regard to the information being processed, stored or accessed by the users on the network.•Administers Firewall policies and implementation of usage policies.

Cleveland, Ohio, Us

•Proposed, Planned and assisted deployment of all technology requirements for new office space•Monitored workflow and made timeline adjustments as needed•Oversaw multiple projects across all phases and development•Developed status reports, cost estimates and resource plans•Responsible for collaboration to implement necessary services from ISP/Managed Service Provider•Managed and monitored all contractor progress, consultants and third party suppliers within each project

Cleveland, Ohio, Us

• Developed, hired trained and supervised the front desk membership services staff.• Provided excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.• Devised safety methods to keep all confidential matters safe.• Helped troubleshoot and resolve issues related to the computer systems and hardware.• Coordinated the overall front desk operations.• Orchestrated tours, sales, program registration process, data entry, and facility access procedures.• Established policies, procedures, plans for efficient operation of the front desk. • Configured new Front Desk IT hardware.

• Assisted in upcoming meetings regarding sales, problems, advertising or any other items or issues with retail personnel.• Managed and Trained Employees.• Installed hard disks, CD drives, sound cards, CPU, memory, power supply unit, network card, video graphics card, and hard disk controller card on PC systems ensuring smooth functioning of all systems.• Configured new hardware, install and update the software packages.• Coordinated with general manager product overloads, quality, selection, maintenance and want lists.• Maintained company computer systems and database.• Updated and upgraded the computer infrastructure.• Formatted hard drives on computers corrupt or not functioning properly. • Looked after the networking hardware, including routers, switches, fiber optics, and wireless networks.

High School Diploma, General Studies

Network Security, Network And System Administration/Administrator