Christopher Gallo Email & Phone Number

Baltimore, MD

• Public Trust clearance with a government client.
• Wrote multiple user guides simultaneously for the end-user to use web-based products hosted on a federal website. Wrote these in tandem with the coding team and the Project Manager for accuracy.
• These user guides were hosted on the platform and used by federal and contacting teams to better navigate the interface.
• Formatted documents for accessibility in Adobe Acrobat Pro and Microsoft Office products using Section 508 standards.
• Managed guides and other writing using content management systems such as Jira, and Confluence for Agile management.

Baltimore, Maryland Area

• Wrote multiple user guides simultaneously for the end-user to better navigate their computers and data. Wrote these in tandem with the IT professional team and the Project Manager for accuracy.
• Managed guides and other writing using content management systems such as SharePoint, Jira, and Confluence to keep version management and note taking visible and comprehensive.
• Created new user guides for internal distribution for those that needed it. For instance, a 40-page document detailing how to connect to the intranet and use their applications at home during the quarantine period of.
• Worked productively in teams and independently as needed using content management systems to keep everyone on the same page.
• Frequently teamed with the systems administrators to discuss how best to describe and explain the need for system security fixes and server needs to managers and directors.
• Used Adobe products to create images for instructions in the guides and easy-to-read cover pages.

Baltimore, Maryland Area

• Managed multiple proposal efforts simultaneously from capture to submittal, serving as lead writer, balancing tasks between efforts, and delivering compliant proposals to the customer.
• Performed opportunity research, including but not limited to: incumbent project value and capture; incumbent project team research and price-to-win; and business owner outreach and meeting arrangements.
• Led multiple calls a week for business development and teaming on opportunities that are being pursued. Successfully created teams for opportunities and managed non-disclosure and teaming agreements.
• Reviewed opportunities for bid/no-bid decisions. Is instrumental in making those decisions in terms of workload, partners and qualifications.
• Managed the development of the RFP, ensuring addressing the requirements and evaluation factors, incorporated win themes, creating and assisting others in the creation of drafts for distribution and review.
• Edited and created sales pitch PowerPoint presentations for meetings with potential customers and sole source opportunities that have been arranged.

Baltimore County Public Schools

• Edited work from students and teachers for accuracy, grammar, and presentation.
• Created and implemented a custom curriculum for the use of Technical Writing students.
• Integrated strategic ways for students to learn through the curriculum with development of lessons and creative execution.
• Prioritized multiple responsibilities simultaneously to effectively juggle diverse demands of students, coworkers, writing, and teaching.
• Promoted from Substitute Teacher to full-time English Teacher. Responsible for management and direction of upwards of 150 students.
• Part of a small team of English teachers, and a larger team across multiple disciplines. Worked collaboratively with other teachers for the English department and cross-curricular studies for the integration of those.

Bachelor'S Degree, English

Activities and Societies: Grub Street Literary Magazine staff, and 9 Daughters Literary Magazine staff Was awarded a Bachelor’s of Science.

Teaching Certificate, Secondary Education And Teaching

Created proposals for unit plans, lesson plans, and activities. Learned how to read IEP reports, create grade analyses, reading.