C. J. Garbo, M.Sc. Email & Phone Number

95877 Bezons, Fr

- Improved global asset inventory management through the procurement of Apexa iQ and architected, designed, and implemented the cloud production environment for the platform. Served as one of the company's chief experts and consultants on the tool.- Achieved and maintained Olympic Readiness for the 2024 Paris Olympic games which consisted of six areas: EDR Coverage, SIEM Coverage, CMDB Accuracy, Vulnerability Management, and Backup Resilience Compliance.- Strategic Cybersecurity Leadership: Orchestrated comprehensive cybersecurity strategies for a diverse range of businesses throughout North America, aligning security initiatives with organizational objectives and regulatory compliance. Successfully established a risk-aware culture, resulting in a significant reduction in security incidents and enhanced protection of sensitive data.- Cross-Functional Collaboration: Led collaboration between executive stakeholders, IT teams, and business units, fostering a cohesive approach to information security. Led efforts to integrate security considerations into business processes and technology implementations, ensuring seamless operations and safeguarding critical assets.- Regulatory Compliance & Governance: Demonstrated expertise in navigating complex regulatory landscapes, overseeing adherence to industry standards, and maintaining compliance with data privacy laws (e.g., GDPR, ISO 27001). Implemented robust governance frameworks, including risk assessments, audits, and incident response protocols, leading to a commendable track record in passing internal and external audits having achieved ISO 27001 certification.- Incident Response & Business Continuity: Developed and tested comprehensive incident response and disaster recovery plans, effectively minimizing the impact of cyber incidents, and ensuring uninterrupted business operations. Led successful responses to high-profile cybersecurity incidents, mitigating potential damage and fostering swift resolution.

Teaneck, New Jersey, Us

- Technical Leadership & Team Management: Directed and mentored a cybersecurity team of three managers, six team leads, and 26 engineers, guiding them in designing and implementing innovative security solutions. Fostered a high-performing team culture, optimizing productivity, and encouraging professional growth, resulting in a robust and skilled cybersecurity engineering department.- Cybersecurity Infrastructure Development: Administered the design and deployment of advanced security infrastructure, including firewalls, intrusion detection/prevention systems, and secure network architecture. Led the implementation of cutting-edge technologies to fortify defenses against cyber threats, enhancing the overall security posture of the organization.- Security Compliance & Standards: Ensured compliance with industry standards (e.g., HIPAA, ISO 27001, NIST) and regulatory requirements, streamlining the organization's adherence to cybersecurity best practices. Led successful cybersecurity audits and provided expert guidance on security controls, driving continuous improvement in security measures. 1. Achieved SIEM logging on 97.8% of all enterprise assets. 2. Executed EDR Transition (from McAfee to Cisco AMP/SE) for Healthcare Environment on time (within six months) and reached the 95%+ compliance goal. 3. Successfully implemented the first WAF solution.- Vendor Management & Technology Partnerships: Established and maintained strategic relationships with cybersecurity vendors and technology partners, evaluating and selecting solutions that align with the organization's needs and goals. Negotiated contracts and service level agreements, optimizing cost-effectiveness, and maximizing the value of cybersecurity investments.- Budget & Resource Management: Reduced FTE overhead by 18% through process improvement and automation.https://www.cognizant.com

Dallas, Texas, Us

Served as a client and customer advocate, trusted advisor, and technology stack expert to align stakeholders from B2B projects (launch and lifecycle). Maintained complex and intimate knowledge of service delivery, technology components, and business strategy to overcome challenges and meet business goals. Managed all technical aspects of Continuum GBL's relationship with its prime, high-revenue customers.On a daily basis, provided:- Expert Written and Verbal Communication- Expert Technical Project Management- Expert Incident Response from Occurrence, Response, Resolution, Root Causes Analysis, and Prevention- Expert Disaster Recovery Response and Business Continuity Planning and Process Improvement- Expert Documentation, Logging, and Metrics Reporting- Expert at Achieving KPI and SLAs- Superior Customer Service and Satisfactionhttps://www.continuumgbl.com

Greenwood Village, Colorado, Us

- Security Infrastructure Management: Spearheaded the configuration, deployment, and optimization of security infrastructure, including SIEM and endpoint security solutions. Collaborated with cross-functional teams to ensure seamless integration and effective monitoring, significantly enhancing the organization's cybersecurity posture.- Threat Detection & Incident Response: Developed and executed comprehensive threat detection strategies, leveraging threat intelligence and security analytics to proactively identify and mitigate potential cyber threats. Led incident response efforts, swiftly containing and remediating security incidents, and minimizing their impact on critical systems.- Security Policy Development & Compliance: Contributed to the development and enforcement of information security policies, procedures, and standards in alignment with industry best practices and regulatory requirements. Ensured the organization's adherence to compliance frameworks (e.g., GDPR, HIPAA, PCI) through meticulous audits and reporting.- Successfully established and operationalized a new Security Operations Center (SOC) from inception, designing processes, implementing technologies, and assembling a highly skilled team to deliver 24/7 monitoring and rapid incident response capabilities.http://www.ttec.com

Greenwood Village, Colorado, Us

Oversew client reporting and analysis of service deliverables across the Account Management Team, directed management of clients, and identified areas for improvement and coordinated eLoyalty resources to enhance or modify processes and practices. Was responsible for:• Client Commercial Management: Assumed ownership and onboarded accounts, monitored contracts/service renewals and ensured contracted deliverables were met during the contract life cycle for said accounts.• Supported of Senior Account Management staff that included commercial contract management activities; managed deal workbook renewals and assisted with forecasted management and audit services.• Performance Improvement & Reporting: Assisted with overall reporting of ticket metrics measuring Global Service Center performance against Service Level Agreements and Service Level Objectives, created reporting for Quality of Service Reviews, and helped manage billable services.• Client Invoice, expense, and shipment tracking.• Applied Best Practices for project management, change management, and escalations.Successful Projects:• Presided over ADP Client Growth from Launch to Lifecycle with 200 Associates in the United States to 1,400 Associates across three countries (USA, Philipines, and Mexico) within 10 months.• Expanded ADP from 3 Lines of Business to 9 Lines of Business.• Transitioned B2B connection from VPN to MPLS for Data and Voice.• Presided over Synchrony Financial client growth from launch and lifecycle (USA and India) since Sept. 2016.• Presided over GE HealthCare client growth from launch to lifecycle (Weber City, VA) since August 2017.• Presided over Centene client growth during lifecycle since January 2018.• Presided over HealthNet client growth during lifecycle since January 2018.http://www.ttec.com

Aurora, Co, Us

- Strategic Planning: Developed and executed the clinic's IT strategy aligned with organizational goals and objectives. Identify opportunities for technological advancements to enhance patient care, operational efficiency, and staff productivity.- Infrastructure Management: Oversaw the design, implementation, and maintenance of a secure, reliable, and scalable IT infrastructure. Ensured the availability and integrity of critical systems, networks, and data.- Systems Integration: Collaborated with clinical and administrative departments to integrate IT systems and applications, optimizing workflow and information sharing. Evaluated emerging technologies and recommend solutions that align with business needs.- Data Security and Compliance: Implemented and enforced robust cybersecurity measures to safeguard patient information and clinic data. Ensured compliance with relevant healthcare regulations and industry standards.- Vendor Management: Managed relationships with IT vendors, negotiated contracts, and ensured cost-effective solutions. Stayed abreast of industry trends and advancements to inform procurement decisions.- Project Management: Oversaw the planning and execution of IT projects, ensured timely delivery, within budget, and met quality standards. Conducted regular project status reviews and communicated progress to stakeholders.- User Support and Training: Developed and implemented user support programs to assist staff in utilizing IT tools effectively. Facilitated training sessions to enhance the IT proficiency of clinic employees.Major Successful Projects:- Oversaw provisioning and setup of new File, AD, Domain, and Web Servers (from Rack & Stack to Operationalization).- Oversaw major ISP Migration from T1 (6 Mbps) to Fiber (40 Mbps) with MPLS Circuit to connect remote offices.- Provided daily oversight/maintenance/security for over 60 end-user devices and 10 servers across two locations.

Denver, Co, Us

Managed daily operation of the Capitol office. Managed Representative's schedule and travel arrangements. Supervised independent interns and volunteers. Coordinated with the House intern program to direct the work of House internsManaged constituent inquiries and casework. Facilitated and coordinated communication between the Representative, legislators, state officials, staff, agency personnel, stakeholders and constituents in the development and advancement of legislation.Served as a liaison between the Representative and constituents of House District 41; exercising independent judgment to determine and implement appropriate courses of action.Tracked advancement of bills through the legislative process. This entailed monitoring of committee hearings, securing committee testimony, and records preparation. Identified and monitored district specific issues. Worked with Caucus staff to develop materials and prepared briefings for members.Represented the office at legislative and community events. Worked with the Representative on articles, monthly newsletters, press releases, and speeches, as well as coordinated town hall meetings and events.Assisted the Representative in shaping domestic policy through a combination of analysis, policy design, and opposition research and advocacy. Analyzed various complex public policy alternatives, developed proposals that were consistent with the policy opposition, and advocated those policy oppositions to the Representative upon request.Reviewed complex and lengthy official documents to then draft into shortened, accurate, and detailed summaries and presented them to inform the Representative and others. Coordinated and collaborated with House Majority staff in areas of communication, planning, and strategy.Managed the Representative's calendar, email, voicemail, and inter-office memos and record keeping in compliance Colorado Open Records Act (CORA).http://www.leg.state.co.us/

Master Of Science - Ms, Human Resources Management

Bachelor Of Arts (B.A.), Political Science And Public Administration, Music Minor

Associate Of Science (A.S.), Computer Systems Networking And Telecommunications