Chris Gardiner

Chris Gardiner Email and Phone Number

Principal Consultant | Orchestrating IT Solutions, ITSM, ITOM, ITIL Expert
Chris Gardiner's Location
Brisbane City, Queensland, Australia, Australia
Chris Gardiner's Contact Details

Chris Gardiner work email

Chris Gardiner personal email

n/a
About Chris Gardiner

With over 15 years of experience in IT service management (ITSM) consulting and solution architecture, I am passionate about delivering innovative and effective ITSM solutions that enable business transformation and customer satisfaction. I hold the ITIL Expert certification and have extensive knowledge of ITSM frameworks, methodologies, and best practices.Currently, I am the Technology Solution Architect at Tennis Australia, where I design, build, and implement ITSM capabilities and technologies, leveraging Atlassian and partner integrated tools. I have successfully led and delivered multiple ITSM projects across various industries, including telecommunications, banking, mining, manufacturing, government, and education. I have also developed strong skills in integration, orchestration, cloud services, infrastructure, network engineering, and BSS/OSS. I am always eager to learn new technologies and trends, and to collaborate with diverse teams and stakeholders.

Chris Gardiner's Current Company Details

Principal Consultant | Orchestrating IT Solutions, ITSM, ITOM, ITIL Expert
Chris Gardiner Work Experience Details
  • It Semantics Pty. Ltd.
    Principal Itsm & Orchestration Consultant / Solution Architect
    It Semantics Pty. Ltd. Oct 2009 - Oct 2024
    Founder and Principal Consultant for an ITSM consultancy and BMC Software Partner, working with clients across the banking, mining, manufacturing, government and tertiary education sectors.► Design, build and implementation of IT Service Management capability and technology.► Solution Team Lead implementing enterprise ITSM, Orchestration and Automation solutions, leveraging BMC and HP tools.► Lead Consultant on Configuration management and BMC Discovery implementations across Australia.► IT Service Management business process design and implementation.
  • Granite Consulting
    Senior Consultant
    Granite Consulting May 2024 - Aug 2024
    Melbourne, Vic, Au
    • Led IT Service Management transformation for a utility company post-restructure, including maturity assessment and tool selection planning.• Collaborated with stakeholders to prioritize initiatives and roadmap the transformation journey.• Demonstrated a plan to significant service improvement through efficient tool selection and process optimization.
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  • Tennis Australia
    Technology Solution Architect
    Tennis Australia Nov 2021 - Mar 2024
    Melbourne, Victoria, Au
    • Drove a multi-year project to centralize fan and patron data, enhancing customer engagement strategies.• Deployed Dynamics 365 and PowerApps to manage customer interactions and gain insights into customer preferences.• Deployed broad uplift of piecemeal IT Operations Management and Service Management tools, replacing with Atlassian Service management and a rnage of complimentary tools to delivery IT Asset Management and Automation. • Managed the integration of various data sources into a centralized system for unified customer data analysis.
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  • Airservices Australia
    Network Architect - Network Modernisation Program
    Airservices Australia May 2020 - Nov 2021
    Canberra, Act, Au
    • Led the design stream for the ENMP, enhancing network capability to support radio communications and airspace telemetry solutions.• Implemented a modern, resilient network infrastructure to support next-generation airspace management.• Aligned network infrastructure with the OneSKY program for seamless integration and coordination.
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  • Dxc Technology
    Technical Consultant
    Dxc Technology Sep 2019 - Mar 2020
    Ashburn, Virginia, Us
    Consulting and providing onsite assistance to corporate and government customers. Advising and influencing feature planning, solution definition and delivery acrossNetwork, Service and IT System Assurance business capabilities.STATE GOVERNMENT ITSM CONSOLIDATION PROJECT► Led requirements gathering, data analysis, design and implementation of a data normalisation solution for CMDB cleansing in BMC Remedy► Assisted customer with transition planning, data analysis and mapping to new ITSM Tool.
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  • Nbn™ Australia
    Senior Solution Architect - Network & Service Assurance
    Nbn™ Australia Dec 2013 - Sep 2019
    North Sydney, Nsw, Au
    Lead and influence feature planning, solution definition and delivery across Network, Service and IT System Assurance business capabilities.ASSURANCE PROGRAM► Led delivery of entire network assurance capability for Satellite and LTE wireless products through a third party MSP, including full end-to-end transaction automation across a partner B2B gateway interface.► Led delivery of automated tracing capability and predictive fault identification and root cause analysis on infrastructure alarms from the active network.► Produced Capability Packages with high-level IT deliverables and OOM estimates.
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  • Nbn™ Australia
    Technology Architect / Lead Developer (Assurance Integration & Automation)
    Nbn™ Australia Aug 2012 - Jul 2013
    North Sydney, Nsw, Au
    Led the largest development and release of Assurance integrated capability in the history of NBNCo.ASSURANCE PROGRAM► Architecture, design, build, implementation and support of two iterations of orchestration using BMC Atrium Orchestrator (AO).► Integrated Network Monitoring and Customer Interaction capability into the NBNCo Network Management systems.► Managed work plans, critical dependencies, scheduling and continuous development environments.► Led team of 10 developing a Business Process integration bus for network event and incident management BPA’s in BMC AO. Integrated with IBM Tivoli event and alarm management infrastructure.
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  • National Australia Bank
    Solution Architect / Lead Developer (Remedy, Ao)
    National Australia Bank Aug 2011 - Jul 2012
    Melbourne, Victoria, Au
    Architected and implemented Knowledge Management and Configuration Management Inventory solutions.PROJECT: KNOWLEDGE MANAGEMENT INTEGRATION► Consolidated disparate IT Service Management Solutions into a single, shared and unified solution in BMC Remedy.► Installed, configured and integrated a new Remedy Knowledge Management (RKM) solution stack, integrating into the existing BMC Remedy ITSM Solution, including a BMC Atrium Orchestrator component. Developed Knowledge ETL interface in BMC AO.
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  • National Australia Bank
    Solution Architect (Bmc Atrium Addm Discovery)
    National Australia Bank Jan 2011 - Jun 2011
    Melbourne, Victoria, Au
    Architecture, design and implementation of BMC Atrium, ADDM, Atrium Orchestrator and Remedy Knowledge Management (RKM).PROJECT: BMC ATRIUM ADDM DISCOVERY IMPLEMENTATION► Implemented first-generation distributed Infrastructure Discovery Solution utilising BMC’s Tideway/ADDM Solution Patterning.PROJECT: BMC KNOWLEDGE MANAGEMENT INTEGRATION► Designed and built a data integration solution to bring legacy trouble-ticket data from a mainframe platform onto the Remedy Knowledge Management (RKM) platform.
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  • Hewlett-Packard
    Bmc Remedy Itsm Solution Designer (Ato)
    Hewlett-Packard Jul 2010 - Oct 2010
    Houston, Texas, Us
    Onsite assistance in the support, configuration and extension of a BMC Remedy ITSM system. Assisted transition of the support contract to incumbent Solution Partner.
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  • Cenitex
    Lead Itsm Enterprise Reporting Consultant
    Cenitex May 2010 - Jul 2010
    Melbourne, Victoria, Au
    Facilitated requirements gathering workshop for delivery of complex IT Service Management reporting solution (BMC Remedy ITSM, BMC Dashboards, SAP Business Objects XI) across CenITex customers.
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  • National Australia Bank
    Solution Architect – Remedy Itsm Implementation
    National Australia Bank Jan 2010 - Apr 2010
    Melbourne, Victoria, Au
    Led technical requirements gathering and configuration of the Remedy IT Service Management and Atrium system. Specifically delivered the first phase of Incident, Problem and Change Management business processes across NAB Wealth (MLC).
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  • Telstra
    Lead Developer – Configuration Management Integration
    Telstra Sep 2009 - Nov 2009
    Sydney, Nsw, Au
    Designed and developed a custom automated ETL load process in Atrium Orchestrator loading mainframe domain configuration elements into the BMC Remedy CMDB.
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  • Column Technologies
    Senior Solution Architect / Senior Solution Consultant
    Column Technologies Feb 2008 - Oct 2009
    Oakbrook Terrace, Illinois, Us
    Senior Consultant on Solution Implementations (subcontracted through BMC Software) and Lead Consultant on Configuration Management and Discovery Implementations across Australia and South Korea.KEY PROJECTS:► Samsung South Korea | Lead Consultant on large scale BMC Remedy Service Level Management design and implementation.► Telstra | Lead Solution Developer on implementation of OneCM Configuration Management.► Telstra | Lead Developer on design and implementation of a x86 VMWare Automation using BMC solutions.► Monash University | Remedy ITSM Suite v7.1 Implementation and Process Consulting. ► Orica | BMC Atrium Orchestrator Proof of Concept – Service Restoration Runbook Automation.► Motorola Managed Services | Remedy ITSM Suite v7.1 Implementation and Process Consulting to replace HP Service Desk to support Victoria Police Radio Comms.► Swinburne University | Remedy ITSM Suite v7.5 Implementation and Process Consulting.
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  • Planwell Technology
    Senior Itsm Consultant
    Planwell Technology Oct 2006 - Feb 2008
    Member of regional consulting team implementing and customising BMC Remedy ITSM Suite of products – Change Management, Incident Management, Problem Management, Asset Management and CMDB. Clients included Telstra, NAB, NAB Wholesale, Melbourne Uni, Orica and Monadelphous Engineering.KEY PROJECTS:► Melbourne University | Lead Developer on BMC Remedy Service Management and Task Automation implementation.► Telstra IT Service Management | Lead Integration Consultant on major ITAM upgrade project moving heavily customized IT Service Management solution from Remedy v5.6 to v7.0.► Northern Territory Government / CSC | Audit, review and design of a System Upgrade from BMC Remedy v5.to v7.1
  • Hewlett-Packard Eds
    Database And Application Developer (General Motors)
    Hewlett-Packard Eds Jan 2004 - Sep 2006
    Houston, Texas, Us
    Providing offshore technical and consulting services to large global client in North America. Responsibilities included Application Design/Data Architecture, RDBMS SME for Management Tools Engineering Team, Technical Lead on Integration Stream for Global Configuration Management Solution (BMC), Engineering Resource involved in CMDB, Remedy Design and Reconciliation Configuration, Validation and Testing; and Quality Manager for Management Tools team, maintaining QMS framework for compliance with ISO and CMMI standards.
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Chris Gardiner Skills

Service Management Integration Bmc Remedy Service Desk Itil Configuration Management Solution Architecture It Service Management Microsoft Sql Server It Strategy Oracle Incident Management Service Delivery Sharepoint Cmdb Software Development System Deployment It Operations Databases Enterprise Architecture Testing It Management Visual Basic Xslt Bmc Patrol Cloud Computing C# Java Xml Xpath Asp.net Unified Communications Voip Microsoft Technologies Vsphere Vmware Infrastructure Problem Management Bmc Atrium Orchestrator Bmc Addm Sql Server Orchestration Togaf Scrum Agile Methodologies Prince2 Project Team Management Cobit Iso 20000 Iso 9001 Bmc Remedy Ar System

Chris Gardiner Education Details

  • The University Of Auckland
    The University Of Auckland
    Computer Science
  • Auckland University Of Technology
    Auckland University Of Technology
    Biochemistry

Frequently Asked Questions about Chris Gardiner

What is Chris Gardiner's role at the current company?

Chris Gardiner's current role is Principal Consultant | Orchestrating IT Solutions, ITSM, ITOM, ITIL Expert.

What is Chris Gardiner's email address?

Chris Gardiner's email address is ch****@****ics.com

What schools did Chris Gardiner attend?

Chris Gardiner attended The University Of Auckland, Auckland University Of Technology.

What are some of Chris Gardiner's interests?

Chris Gardiner has interest in Gardening, Business Development, Culinary Arts, Music, Investment.

What skills is Chris Gardiner known for?

Chris Gardiner has skills like Service Management, Integration, Bmc Remedy, Service Desk, Itil, Configuration Management, Solution Architecture, It Service Management, Microsoft Sql Server, It Strategy, Oracle, Incident Management.

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