- Automated our daily, weekly, and yearly reports that were being done manually as well as creating ad hoc reports for each level of the business from our Franchisee down to individual store level.-Helped to create yearly planners based on historical data for all of our stores to assist with controlling COGS and labor percentages and plan for sales growth.-Implemented Microsoft 365 to all the stores and back office personnel and currently oversee administrative functions of all systems. This includes login information, security, and access privilege.-Created a QR Code system for our training materials and job aids to reduce costs of constantly replacing paper version.

-Effectively managed task flow to respond to insured and new customer emails about quotes, certificates of insurance, endorsements, and other underwriting issues.-Delivered certificates of insurance consistently within 15 minute service standard to ensure insureds could timely haul their loads.-Quoted a multitude of business operations including new ventures, established companies, small fleet, and other trucking businesses.

-Answer between 40-60+ calls per day to assist clients with account maintenance, history, activity overview, and basic account operations-Study for various licenses including SIE, Series 7, and Series 63.-Have gained a basic understanding of the securities industry including bond pricing, investment terms, regulations of the SEC and FINRA, and a better understanding of how to research the trends in the market through charts, news stories, upcoming dividends and earnings reports.

-Quickly and efficiently moved between up to 5 trailers per nights, scanning up to 1,600 packages and outperforming my colleagues by 30% or more packages scanned.-Prioritized safe-handling of packages to minimize damaged packages per week to <1.-Verified accuracy of package destinations through scanner and knowledge of belt sort.

-Processed and handled hundreds of new inventory every week, accurately documenting each and every item in every shipment to ensure orders were correct.-Reaffirmed current inventory count of thousands of items weekly to maintain precise on-hand inventory numbers. -Managed between 1 and 4 other employees on a daily basis, including training in sales, assigning cleaning tasks to keep an immaculate store appearance, and making sure every customer was greeted and helped with the utmost care.