Highly motivated and qualified Global Program Manager, IT consultant and strategic IT advisor to C-level and senior executive teams, offering a diverse background in program and project management for external customers on strategic corporate initiatives. I have extensive experience in IT leadership and delivery management, ensuring the right solutions are formulated, cost effective, minimize project risk and delivered to the highest quality standards and customer expectations. Over the last 26 + years I have delivered effective results based on sound principles of managing professional services, customer, program management, service delivery management and strategic consulting for major banking, finance, Federal and State Government, pharmaceutical and health care, and one of the largest global entertainment companies.I have developed successful customer proposals for projects ranging up to the tens of million dollars that include multi-year support and maintenance agreements. I can provide both complex technical solutioning and business value ROI discussions at all levels. I can support pre-sales technical and business discussions with all levels of a customer’s organization. I have a strong software development and infrastructure support services background, which coupled with senior level management experience provides a basis for proposing solutions that are scalable, reliable, and cost effective. My strong project management background with a focus on requirements analysis has been essential in controlling the scope of projects and getting them delivered on time. I have worked extensively with Product Management, Customer Support, and Professional Services groups within our organizations to develop and deliver training, product requirements, and resolve customer satisfaction issues. Core competencies include:• Business/IT alignment & integration. Strategic planning and operational management of IT resources (software and hardware)• Cloud infrastructure maintenance services: Containerization, Provisioning, Decommissioning, Deployment, Maintenance, troubleshooting and restoration• On-premise infrastructure maintenance and services: Troubleshooting, restoration, backup, disaster recovery• IT Service Management, ITIL Practitioner - Change, Release, & Control• IT governance and technology management• Information Technology Infrastructure Library (ITIL) assessment, implementation, and operations.• Global Client/Team communications: Onshore, Near-Shore, and Offshore• Program/Project Management Office (PMO) implementation and operations