Christopher Greene Email & Phone Number

Pinellas Park, FL, US

Boston, Massachusetts, US

• Account Manager II/Team Lead (multiple promotions)Customer Account Executive III/IIEnterprise Sales Development Representative II Validity | Tampa, FL Aug 2019 – Present Position: Account Manager II/ Team Lead
• Strategic Business Development: Lead strategic partnerships/identify new market opportunities to drive business growth, leveraging industry insights/competitive analysis to inform decision-making and strategy.
• Operational Efficiency: Oversee optimization of sales processes/operational workflows, implementing best practices/innovative solutions improving efficiency, reducing costs, enhancing team performance (perfect)
• Manage Sales Development Representatives (SDR); assign/oversee territory assignments
• Collaborate with Sales Operations team creating seamless processes
• Coordinate with Account Receivables team collecting past due amounts

Mclean, VA, US

• Fraud Detection and Prevention: Proactively identified/investigated suspicious activities to prevent potential fraud, utilizing advanced fraud detection tools/techniques to safeguard customer accounts and company.
• Customer Support and Resolution: Delivered timely/effective customer support, addressing concerns related to fraud/unauthorized transactions, providing clear, actionable advice for resolution and prevention
• Dispute Management: Managed the end-to-end dispute resolution process, from initial intake and verification to resolution, ensuring compliance with regulatory standards to achieve high customer satisfaction levels
• Training and Compliance: Participated in ongoing training on the latest fraud trends/regulatory requirements, contributing to a culture of compliance/risk awareness within the team and across the organization
• Cross-functional Collaboration: Worked with other departments (e.g., legal, compliance, customer service) to coordinate efforts in fraud prevention, dispute resolution, customer education on security practices
• Maintain daily/monthly call metrics

• Grew business (e.g., clients, customers, product offerings)
• Built key business relationships (e.g., vendors, customers, partnerships)
• Track and maintain inventory, bookkeeping, sales and marketing strategies
• Sales certifications for vendors (e.g., Microsoft Shark, Sony Products, Pro-AV, HP/HPE)

St Petersburg, Florida, US

• Prospected possible accounts and leads (BANT) for assigned program (Mavenlink PM software SaaS)
• Use a mixture of social selling, outbound cold calling and email to turn prospects into possible clients
• Supported with continued training of new hires
• Build my pipeline by using my sales funnel to hit monthly goals
• Stayed on target daily metrics and monthly goals of SQL’s

• Managed forecasting, tracking reporting daily statistics/trained staff re: daily goals/statics, interacting with customer responses for desired outcome
• Facilitated/implemented checks/balances to improve productivity
• Audited stores’ assets (inventory, buys, pawns)
• Adept in value/resale of consumer-based merchandise; educated associates/team
• Collaborated to increase social media, web, community presence for 7 stores; added marketing presence for ads/promotions at company/store level
• Training associates across 8 locations re: trends to look for/how to recognize them (e.g., follow local communities/actively seek involvement/giving back to community), and high-end jewelry pieces (e.g., watches.

Clearwater, Florida, US