Christopher Williamson Email & Phone Number

Grosvenor Casinos, Victoria, London, United Kingdom

Grosvenor Casinos, Golden Horseshoe, London, United Kingdom

• Customer service• Managing and Leading a team• Team engagement• Supporting Attendance• Development, Coaching and Training• Supporting Performance• Internal auditsSupporting the team to develop and provide a culture of high standards of service, building a good rapport with all customers. By example creating a positive environment in which the focus is on team work. Supporting department attendance, to ensure the most cost effective usage of the team. Through team engagement, identifying areas in which improvements can be found. Responsible for team development, providing each team member a formal annual appraisal and implementing a personal development plan.Advising casino management, with regard to the establishment of cheque cashing facilities. Monitor, Advise and assist in the recovery of debts. Facilitation of rebates against losses on a rolling basis. Ensuring that the department complies within all company policies and regulatory organisations. Maintaining confidentiality of company information, retention and destruction of all department documents and reports. Security and verification of company assets, ensuring adequate stock of cash and chip reserves for operational needs.Roster Manager for Gaming, Electronic Gaming and Cash Desk, producing rota work schedules for approximately 80 individuals. Meeting anticipated demands on team levels balanced against managing holiday liability.

Grosvenor Casinos, Victoria, London, United Kingdom

Areas Of Responsibility• Assisting the HoD in all day to day operations• Managing and Leading a team• Team engagement• Development, Coaching and Training• Supporting Performance• Training & Recruiting Team Members• Customer service• Internal audits• Brand standards and company values• Supporting Attendance• Project consultation• Creation of new and innovative ideas• Supporting External clubs - Guidance on Policy and ProcedureEnsuring that the department complies within all company policies and regulatory organisations. Managing department procedures relating to the money laundering code of practice. Maintaining a professional relationship with all official bodies. Safeguarding all company security procedures are upheld, responsible for granting access to secure areas maintaining confidentiality of company information. Security and verification of company assets.Assisting and advising casino management, with regard to the establishment of cheque cashing facilities. Monitor, Advise and assist in the recovery of debts. Ensure adequate stock of cash and chip reserves for operational needs. Retention and destruction of all department documents and reports.Continually monitor levels of sickness and overtime, to ensure the most cost effective usage of staff. Understanding the strengths and weaknesses, providing technical support and guidance and opportunities for staff development. Providing each employee a formal annual appraisal and putting a personal development plan together with informal reviews throughout the year.Supporting staff to provide and develop high standards of service, creating by example a positive environment in which the focus is on team work. Welcoming and developing a good rapport with all customers, identifying and assisting new customers.

Hard Rock Casino, London, United Kingdom

• Ensure compliance with the Gaming Act, its regulations and the BCA guidelines• Ensure all company security procedures are implemented and upheld• To ensure documents are maintained for the appropriate time and readily accessible• Provide cashiers technical support or guidance as required• Create by example an environment in which all staff work as a team• Welcome and develop contact with new customers• Promote friendliness and showmanship where ever the opportunity arises• Perform all other cashier duties on a shift to shift basis

Grosvenor Casinos, Plymouth, United Kingdom

Gaming floor InspectorSupervising four casino gaming tables at a time, ensuring that all transactions are dealt with in accordance with company procedures• Ensuring accurate player records & hourly floor win/loss• Maintaining table floats, and ordering fills and credits.• Detecting and monitoring potential fraudulent behaviour.• Observing potential problems, mediating between staff and customer disputes.• Proactively assisting with ongoing coaching and training of junior staff.Assistant Training Officer Provided full game training on two training schools and new game training for existing gaming staffRelief CashierAbility to operate full shift from open to close of business

Plymouth, United Kingdom

Dealer of casino games and poker tournaments. Relief cashier and receptionist.