Christina H. Email & Phone Number

Calne, Gb

Ascent delivers software development and data services to global organisations in long-term engagement models. We work at the intersection of software and data, helping businesses create value, scale and repeated success. We specialise in digital strategy definition, mathematical and commercial problem solving, enterprise software development, IoT solutions, integration and automation, AI, DevOps optimisation and modernisation of applications, data and platforms. We would not be able to deliver on these services without an amazing team supporting our amazing customers. This is where world class Customer Service is imperative and I'm proud to say we have a world class team at Ascent which I am proud to head up, driving positive outcomes for our customers. My role is to ensure that as a business we provide our customers with the highest level of customer service; heading up our Customer Satisfaction Relations Team supporting active growth management and new business generation. I manage a high number of operational lead client accounts to internally support our delivery teams, drive value for our customers and positively impact account retention and growth for our business. I also support our customers in their requirements to train data science teams in open source languages and work with our key data partners such as Posit and Microsoft- empowering our customers to have modern, scalable analytical and digital environments. I'm an Alumni graduate from Women Rising 2023 and an active ally as an Ambassador to our internal Women in Innovation community and D&I LGBTQ+ community groups; creating and leading a number of "lunch 'n learn" company D&I sessions, whitepapers and blog posts.

Helping our customers connect data + software + purpose to drive extraordinary positive business outcomes.

Leading our dedicated L&D solutions and business development operations, I empowered our customers understand the benefits in becoming a data-driven business. Working with our passionate and world class team of Data Scientists, Engineers and Software Developers, I helped our customers find impactful analytic initiatives, build world class data science teams and support them towards a data-led cultural shift.#datadriventransformation

Customer Success can be defined as the ongoing efforts of an organisation to continue delivering value to the customers. As Mango's dedicated CSM I strove to delight our customers, keeping our core values at the heart of every client interaction. Our mission is to empower informed decision-making using data science & advanced analytics and my role as the business CSM was to ensure that each engagement with us was positive.

United Kingdom

Responsible for Key Account Management of our Pharmaceutical, Life Science and Healthcare customers. Part of an amazing team of Data Scientists, Data Engineers, Technical Architects and Software Developers, I actively supported our clients by delivering effective solutions to enable effective data analytics within various groups within these organisations. Working with Fortune 500 Pharma companies in their; Clinical Pharmacology, Biostatistics, Bioinformatics, Statistical Programming, PK/PD, Vaccines, Genomics and Health Economics teams, I was responsible for the daily sales and account management of these clients. I actively sought to understand the real-world analytic & compliance challenges these areas faced and maintained my work ethic goals of always focusing on a successful outcome for the client and for Mango. Promoted to business CSM April 2019.

Calne Wiltshire

Calne, England

Calne, Wiltshire

Reading, United Kingdom

Call consultant promoted to Team lead in IFA call centre - complex call handling, complaint resolution and coaching of call operatives. Recruitment lead and appraisal management co-lead.

Surrey, England, United Kingdom

Fully qualified florist from Southwark college London and Merrist Wood Worplesdon Horticultural and agricultural college Surrey.Level 3 NVQ, and 4 C&G diploma in Floristry, Botany and business. Fully qualified Florist working in London and Surrey in award winning florists. Interflora Diploma status. Moyses Stevens level trained. Freelance work undertaken for corporate venues, weddings and funerals.