Lead a team of direct reports managing product service launch deliverables and product post-launch performance. Since 2021 my team and I launched 53 products, with 41 programs in flight, started 28 new programs, and managed post-launch performance projects totaling $76M in cost savings.Lead a cross-functional team to understand parts cost performance and drive remediation activities to improve parts cost performance. Projected savings impact is $5M.Lead Global Top Field Problems… Show more Lead a team of direct reports managing product service launch deliverables and product post-launch performance. Since 2021 my team and I launched 53 products, with 41 programs in flight, started 28 new programs, and managed post-launch performance projects totaling $76M in cost savings.Lead a cross-functional team to understand parts cost performance and drive remediation activities to improve parts cost performance. Projected savings impact is $5M.Lead Global Top Field Problems cross-functional team to resolve systemic product issues. Since 2021 issues resolved accounted for savings on service labor and parts cost of $17.2M. Show less

Program manage a cross-functional team for the creation of new tools from ideation through proof of concept (POC), Minimal Viable Product (MVP) and through product launch supporting transformation projects and business goals. This was a key enabler to acquiring a startup AR company and integrating that technology into hotline support centers saving $2MM.Delivered a machine learning, intelligent search and IoT troubleshooting system matching printer diagnostic data and text input to… Show more Program manage a cross-functional team for the creation of new tools from ideation through proof of concept (POC), Minimal Viable Product (MVP) and through product launch supporting transformation projects and business goals. This was a key enabler to acquiring a startup AR company and integrating that technology into hotline support centers saving $2MM.Delivered a machine learning, intelligent search and IoT troubleshooting system matching printer diagnostic data and text input to knowledge content. This system improved remote solve rate saving the company $2MM. Piloted a predictive AI troubleshooting system with Xerox Data Science team that recommends solutions and predicted part failure to help desk agents improve remote solves and ensure onsite technicians are stocked with necessary parts. Outlook is to save the company $5MM. Show less

Project managed global cross-functional development teams to implement accurate billing meters, supply levels and diagnostic data for transmission back to Xerox. This was the first system level project schedule to integrate printer development with network infrastructure, billing, supplies and diagnostic systems thus breaking down organizational silos.Managed a cross-functional delivery team to launch the first Automatic Supplies Replenishment program.Managed a cross-functional… Show more Project managed global cross-functional development teams to implement accurate billing meters, supply levels and diagnostic data for transmission back to Xerox. This was the first system level project schedule to integrate printer development with network infrastructure, billing, supplies and diagnostic systems thus breaking down organizational silos.Managed a cross-functional delivery team to launch the first Automatic Supplies Replenishment program.Managed a cross-functional delivery team to launch the first Automatic Parts Replenishment program. Show less

Software Configuration and Release Manager for Xerox Production Printer and Digital Front End software releases and software kit builds.

My first role at Xerox was to manage the manufacture and delivery of software and documentation kits to support various Xerox products.

In this role, I was responsible for print sales, customer service, desktop publishing, traditional and computer based pre-press production, bindery production.