Carlos Herrera Email & Phone Number

Quintana Roo, Mexico

Cancún, Quintana Roo, México

Directs and orchestrates business technology for the company serving as strategic interface within the business units and functional areas providing innovating solutions, IT strategy development, solution discovery, service management, risk management and relationship management inside and outside AMResorts.

Cancún Y Alrededores, México

Oversees IT operations, IT Governance, IT security and New Development Projects areas of the company. Manage and provide direction to more than 30 IT professionals including 5 Sr Regional IT Managers. Designing and implementation of corporate policies for IT operations, stablishing KPI indicators, DRP and IT security plans covering PCI-DSS and GDPR.

Managed and directed data, voice and telecommunications infrastructure of the company at global level (MEX, CALA, EUR). Alignment of IT infrastructure to the business, implementing the global corporate Voice-IP network by reducing the total cost of international calls by more than 43% during 2017, increasing guest satisfaction levels by more than 20%.

Puerto Morelos, Quintana Roo

Responsible of all IT infrastructure aligment for this complex that includes four properties with 900+ rooms in total. Implementation of hardware and software real time monitoring system for all properties in charge, creation of IT continutiy plan in case of natural disasters, realigment of IT infraestructure to be 100% compliant with all corporate.

Re-engineering of all network infrastructure including the implementation of an active directory framework at corporate level for automated and centralized network management. Crisis management lead, creation of systems continuity plan in case of natural disasters, implementation of Corporate IT politics and best practices. www.excellence-resorts.com |.

Hired as IT Operations Assistant, he was responsible for PMS and proprietary systems migration and implementation project after brand management conversion in January 2001, He was responsible of IT department with 500k annual budget. Disaster Recovery Action Plan creation and design for the property, reopening of the hotel after full renovation due to.

Comisión Federal de Electricidad is the Mexican Federal Agency whose controls electrical power generation and distribution in México. In 1998 it was under carlos's responsibility the full development of system "CFEmático", it was the very first multimedia ATM system for electricity's bill payment collection. System CFEmático was implemented on all Yucatán..

Ingenieria, Sistemas Computacionales

Activities and Societies: Basquetball, Voleyball

Maestria En Administración, Maestría