Carlos Herrera Email & Phone Number

Quintana Roo, Mexico

Cancún, Quintana Roo, México

Directs and orchestrates business technology for the company serving as strategic interface within the business units and functional areas providing innovating solutions, IT strategy development, solution discovery, service management, risk management and relationship management inside and outside AMResorts.

Cancún Y Alrededores, México

Oversees IT operations, IT Governance, IT security and New Development Projects areas of the company. Manage and provide direction to more than 30 IT professionals including 5 Sr Regional IT Managers. Designing and implementation of corporate policies for IT operations, stablishing KPI indicators, DRP and IT security plans covering PCI-DSS and GDPR compliance worldwide. Business process improvement by leading single sing on project across all regions worldwide: México, Caribe, LATAM and Europe.… Show more Oversees IT operations, IT Governance, IT security and New Development Projects areas of the company. Manage and provide direction to more than 30 IT professionals including 5 Sr Regional IT Managers. Designing and implementation of corporate policies for IT operations, stablishing KPI indicators, DRP and IT security plans covering PCI-DSS and GDPR compliance worldwide. Business process improvement by leading single sing on project across all regions worldwide: México, Caribe, LATAM and Europe. Budget creation, cost control, vendor selection and management experience across all regions. Leadership and staff coaching. Experience in CRM, CRS, GDS, PMS, Channel Manager, Call Manager & Call Accounting systems implementations. IT strategy and business improvement by using and implementing Business Intelligence and Collaboration tools in the company. Show less

Managed and directed data, voice and telecommunications infrastructure of the company at global level (MEX, CALA, EUR). Alignment of IT infrastructure to the business, implementing the global corporate Voice-IP network by reducing the total cost of international calls by more than 43% during 2017, increasing guest satisfaction levels by more than 20% related to the WiFi service reaching scores higher than 92% during 2018. 25% reduction of cost per megabit while establishing an increase in… Show more Managed and directed data, voice and telecommunications infrastructure of the company at global level (MEX, CALA, EUR). Alignment of IT infrastructure to the business, implementing the global corporate Voice-IP network by reducing the total cost of international calls by more than 43% during 2017, increasing guest satisfaction levels by more than 20% related to the WiFi service reaching scores higher than 92% during 2018. 25% reduction of cost per megabit while establishing an increase in bandwidth capacity of more than 44% per hotel. Design and implementation of corporate policies on Disaster Recovery and IT Security. Management of alerts, response times and SLAs coordinating IT Managers of different locations in different countries (Mexico, Colombia, Jamaica, Dominican Republic, Serbia and Croatia) Show less

Puerto Morelos, Quintana Roo

Responsible of all IT infrastructure aligment for this complex that includes four properties with 900+ rooms in total. Implementation of hardware and software real time monitoring system for all properties in charge, creation of IT continutiy plan in case of natural disasters, realigment of IT infraestructure to be 100% compliant with all corporate standards with a main focus of the company's core bussiness. Internal re-engineering of local lan to improve network response time… Show more Responsible of all IT infrastructure aligment for this complex that includes four properties with 900+ rooms in total. Implementation of hardware and software real time monitoring system for all properties in charge, creation of IT continutiy plan in case of natural disasters, realigment of IT infraestructure to be 100% compliant with all corporate standards with a main focus of the company's core bussiness. Internal re-engineering of local lan to improve network response time reaching a 99.99% of systems availability. Implementation of the very first 100% Voip PBX on the company which has expanded telecomunications options for the company been able to intercomunicate diferents PBX's at Dominican Republic, Jamaica, Mexico and Croatia. Show less

Re-engineering of all network infrastructure including the implementation of an active directory framework at corporate level for automated and centralized network management. Crisis management lead, creation of systems continuity plan in case of natural disasters, implementation of Corporate IT politics and best practices. www.excellence-resorts.com | www.belovedhotels.com

Hired as IT Operations Assistant, he was responsible for PMS and proprietary systems migration and implementation project after brand management conversion in January 2001, He was responsible of IT department with 500k annual budget. Disaster Recovery Action Plan creation and design for the property, reopening of the hotel after full renovation due to hurricane Wilma in 2005, recovery of critical IT services 24hrs after contingency. More than 100 thousand dollars of revenue captured by… Show more Hired as IT Operations Assistant, he was responsible for PMS and proprietary systems migration and implementation project after brand management conversion in January 2001, He was responsible of IT department with 500k annual budget. Disaster Recovery Action Plan creation and design for the property, reopening of the hotel after full renovation due to hurricane Wilma in 2005, recovery of critical IT services 24hrs after contingency. More than 100 thousand dollars of revenue captured by implementing hotel’s public guest WHSIA network. FMS, RMS, HLBFS & Peoplesoft financial systems experience, SOX compliance systems logistics coordination and implementation of control policies. Implementation of DNS, WEB, Email & Firewall servers using Linux and Windows 2000 servers. Data security control and polices implemented. Fidelio Front Office & Backoffice System and Micros POS experience. In april 2008 Hilton Cancun was hosting the "Wold Economic Forum" it was under carlos's responsibility the strategic coordination of all IT & voice services including satellital transmissions for this worldwide event. Show less

Comisión Federal de Electricidad is the Mexican Federal Agency whose controls electrical power generation and distribution in México. In 1998 it was under carlos's responsibility the full development of system "CFEmático", it was the very first multimedia ATM system for electricity's bill payment collection. System CFEmático was implemented on all Yucatán. He had the deployment management of more than 40 ATMs on all over Yucatan peninsula. Today, system CFEMático is extended nationwide in… Show more Comisión Federal de Electricidad is the Mexican Federal Agency whose controls electrical power generation and distribution in México. In 1998 it was under carlos's responsibility the full development of system "CFEmático", it was the very first multimedia ATM system for electricity's bill payment collection. System CFEmático was implemented on all Yucatán. He had the deployment management of more than 40 ATMs on all over Yucatan peninsula. Today, system CFEMático is extended nationwide in Mexico and it’s the most used way to pay the electrical home billing of CFE. Show less

Ingenieria, Sistemas Computacionales

Activities and Societies: Basquetball, Voleyball

Maestria En Administración, Maestría