Craig Taylor

Craig Taylor Email and Phone Number

Offering IT Services & Solutions for Small Businesses & Not for Profits in Hampshire, Surrey & West Sussex. @ Engage IT Services
horndean, hampshire, united kingdom
Craig Taylor's Location
Horndean, England, United Kingdom, United Kingdom
Craig Taylor's Contact Details

Craig Taylor personal email

n/a
About Craig Taylor

Helping Small Businesses and Not for Profits realise the full benefits of technology and the efficiencies it can achieve. We implement elegant, easy to use solutions that deliver real added value to your business. Keeping IT simple, we won’t baffle you with technological jargon and will explain everything in easy to understand terms; ensuring you and your staff are comfortable with the solutions we propose and how you will use them moving forward.Offering:• IT Strategy – Helping you to understand your business requirements and implement an IT Strategy to support your business goals and growth.• IT Support & Proactive Management – Providing proactive support and monitoring to enable us to identify small issues early, before they develop into bigger problems.• Charities & NFPs – Offering reduced consultancy rates for Charities & NFPs, we have experience leveraging reduced rates on the software solutions we provide. • Cloud Solutions – Helping you to understand the benefits of using cloud solutions such as Microsoft 365 to improve productivity and collaboration.• Backup – Utilising cloud backup solutions to ensure a robust disaster recovery plan.• Security & Compliance – Securing your data with appropriate security software and hardware solutions, including endpoint security, Advanced Threat Protection Security Awareness Training & Simulation. Email Authentication & Security – Utilising DMARC (Domain-based Message Authentication, Reporting and Conformance) email security tools to authenticate and monitor email delivery from your domain, to protect from spoofing and phishing attempts by malicious actors and improve your legitimate email delivery.Website Development & Hosting – Launching a new website, or simply in need of a refresh? We can work with you to help create a website to truly showcase your business and its services.• Custom Applications – Using Claris FileMaker Pro to build bespoke database applications to manage your data and streamline business processes.

Craig Taylor's Current Company Details
Engage IT Services

Engage It Services

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Offering IT Services & Solutions for Small Businesses & Not for Profits in Hampshire, Surrey & West Sussex.
horndean, hampshire, united kingdom
Employees:
1
Craig Taylor Work Experience Details
  • Engage It Services
    Director
    Engage It Services Apr 2018 - Present
    Horndean
    Helping Small Businesses and Not for Profits realise the full benefits of technology and the efficiencies it can achieve. We implement elegant, easy to use solutions that deliver real added value to your business. Keeping IT simple, we won’t baffle you with technological jargon and will explain everything in easy to understand terms; ensuring you and your staff are comfortable with the solutions we propose and how you will use them moving forward.Offering:• IT Strategy – Helping you to understand your business requirements and implement an IT Strategy to support your business goals and growth. • Cloud Solutions – Helping you to understand the benefits of using cloud solutions such as Office 365 to improve productivity and collaboration.• Custom Applications – Using FileMaker Pro to build bespoke database applications to manage your data and streamline business processes.• Backup – Utilising cloud backup solutions to ensure a robust disaster recovery plan.• Security & Compliance – Securing your data with appropriate security software and hardware solutions, including staff awareness and policy implementation. • Charities & NFPs – Offering reduced consultancy rates for Charities & NFPs, we have experience leveraging reduced rates on the software solutions we provide.
  • Taylor Made Computer Solutions
    Head Of Service Operations
    Taylor Made Computer Solutions Dec 2016 - May 2017
    Fareham, Hampshire
    Employed as Head of Service Operations at Taylor Made Computer Solutions, a well-established Managed Service Provider delivering professional IT solutions and support to over 200 customers in the Solent region.I was recruited to help re-align the Service Operations department to the business strategy; improve staff motivation and morale, implement and maintain KPI’s and ultimately improve customer service.I was responsible for all aspects of management of the Service Operations department which included:• Managing a team of 30 staff covering a 3 tier ITIL service desk, Network Operations Centre, Field Engineers and Workshop.• Re-implementing a programme for staff development including regular Appraisals, One-to-Ones and Personal Development Plan’s. • Re-focusing staff to provide excellent customer service; assisting in the drive to improve first response SLA’s, reduce resolution times and improve customer satisfaction.• Recruiting additional service desk staff to meet resourcing requirements.• Working with the Account Management Team to monitor customer satisfaction, manage customer requests and issues.• Working as part of the Management Team to deliver excellence across the business.
  • Ibm
    It Director
    Ibm Mar 2015 - Jun 2016
    London, United Kingdom
    Following WPP’s outsourcing of global IT services, I transferred to IBM and performed the same role at Forward Worldwide as below. I also assisted with WPP’s global IT transformation program:• Migrated 100 + users and services from a localised infrastructure to WAN connectivity and a centralised common group infrastructure. This provided easier inter-agency collaboration and communication and a more robust business continuity plan.• Knowledge transfer to the new global IBM/WPP India service desk team to enable them to provide full 24/7 remote first line support to all users.• Moved all users to a global service desk function, trained them in accessing ServiceNow and the new service delivery model. This resulted in one centralised route for all incidents and service requests with full visibility, management and reporting at a global level.
  • Forward Group
    It Director
    Forward Group Apr 2000 - Feb 2015
    London, United Kingdom
    Employed as IT Director at Forward Worldwide, a busy print and digital content agency. I was responsible for the management and maintenance of the company’s IT infrastructure, systems and policies.Responsibilities included; IT Strategy, service delivery and staff management, systems management, project & change management, compliance, budget management and supplier/third party relationships.Projects included:• Project managed the installation of IT infrastructure and telecoms in a new office fit-out and moving 100+ users and existing infrastructure from the old office to the new location over a weekend. Ensured all IT services were available on the Monday morning for business as usual. • Migrated 12 physical servers running direct attached storage to a virtualised environment running on 2 physical servers with SAN storage, providing a much more scalable and reliable server infrastructure for the business. This reduced future hardware and maintenance costs and power overheads.• Delivery of a secure data replication from Forward’s network to a key client’s external customer portal, providing added value to the client offering. This involved the design and installation of a SQL database replication between internal and external servers and liaising with multiple third parties to configure a secure VPN tunnel between sites.• Developed and implemented IT policies and procedures to reach and maintain parent group and regulatory compliance. This included a Data Security Policy defining data classification, access and handling.• Conducted staff training to 80+ users to raise their awareness of data security requirements and responsibilities and reduce the risk of internal data breaches.• Developed and maintained a suite of Filemaker Pro applications to assist with HR, IT Asset Management, Contact Management, Project Tracking and Media Ad Sales.
  • Forward Group
    It Manager
    Forward Group Apr 1997 - Apr 2000
    London, United Kingdom
    Employed as the only full time IT staff member I worked closely with my manager to plan a way forward to improve and consolidate an under-funded and failing IT infrastructure, establishing annual plans and budgets.
  • Uk Ministry Of Defence
    Graphics Officer
    Uk Ministry Of Defence Oct 1989 - Mar 1997
    Hampshire

Craig Taylor Skills

It Management Virtualization It Service Management Servers Project Management It Strategy Management Windows Server Team Leadership San Active Directory Integration It Operations Os X Hyper V Mobile Devices Microsoft Sql Server Storage Area Networks Filemaker Itil Infrastructure Dns Storage Area Network It Service Delivery It Security Policies And Procedures Budget Management Mac Os Prince2 Tcp/ip Windows 7 Apple Dhcp Mac Os X Mac Os X Server Domain Name System Dynamic Host Configuration Protocol Supplier Management Servicenow Iscsi Unix Shell Scripting Sccm Autotask Customer Service

Craig Taylor Education Details

  • Portsmouth College Of Art & Design
    Portsmouth College Of Art & Design
    B/Tec Hnd Design (Illustration)
  • Petersfield Comprehensive School
    Petersfield Comprehensive School

Frequently Asked Questions about Craig Taylor

What company does Craig Taylor work for?

Craig Taylor works for Engage It Services

What is Craig Taylor's role at the current company?

Craig Taylor's current role is Offering IT Services & Solutions for Small Businesses & Not for Profits in Hampshire, Surrey & West Sussex..

What is Craig Taylor's email address?

Craig Taylor's email address is ct****@****ibm.com

What schools did Craig Taylor attend?

Craig Taylor attended Portsmouth College Of Art & Design, Petersfield Comprehensive School.

What skills is Craig Taylor known for?

Craig Taylor has skills like It Management, Virtualization, It Service Management, Servers, Project Management, It Strategy, Management, Windows Server, Team Leadership, San, Active Directory, Integration.

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