Promoted to undertake Senior Program Manager roleManaged program planning against rigorous regulations and rules Took accountability for training materials development and training facility provision Led assessment into existing program offering, which broke down RMIT’s position in the market Exposed areas for continuous improvement Uncovered opportunities to expand or refine service offering to market Initiated continuous improvement strategy to optimise service offeringImproved final-year learning outcomes to match industry demands and standards Introduced data-backed change management processPiloted online trade apprenticeship programIntroduced technical capability for the benefit of teachers and students Selected educator to deliver and track progression of blended course delivery Evaluated data to refine online program delivery prior to formal launch Revamped course materials to better align with contemporary industry needs Maintained teacher-led component to ensure quality learning outcomes Reduced administration efforts for teachers while optimising student learning outcomes Increased management of trade apprenticeship programs to re-align course with industry needsWon buy-in with key stakeholders essential to decision-making processesLed research to facilitate continuous improvement efforts Liaised with senior educators to facilitate continuous improvement planning process Managed collaborations with diverse project teams to provide quality facilitiesHeaded team of direct reports, including providing mentoring and coaching to staff Upskilled personnel to build capacity and capability and facilitated team collaboration Gathered data from Academic staff to assess student performance against future vision Complied with EBA rules and guidelines Oversaw compliance with state and national regulators, such as Energy Safe Victoria (ESV)

Initially hired as Training Manager, with mandate to head new business transition from partnershipFostered robust relationship between 2 new training teams to ensure teaching cohesion Promoted to undertake new role to head commercial training projects and lead business development Revitalised existing process to onboard commercial clientsGave power back to businesses to upskill staff rapidly and effectively Empowered staff of businesses with knowledge to improve commercial opportunities Initiated recognition program for Abu Dhabi-based training and development businessRelocated offshore for months to assess existing training and developing programs Identified areas to align aviation program with Australian competency system Handed over program upon promotion to Senior Program Manager roleGrew capabilities of lawyers in Abu Dhabi to manage blockchain contracts independentlyEstablished and / or maintained partnerships with premium clientsGrew client portfolios by identifying and capitalising on service gaps Managed high-cost portfolio of commercial accounts Supported clients to articulate and break down training requirements Educated clients to align commercial / business needs with training specifications Managed sensitive relationships with diplomacy, retaining major contracts Advised businesses on pathways to upskill staff

Provided strategic leadership and operational management to high value businessLed major change project to comply with national training standards for construction trainingManaged comprehensive restructure of business to deliver viability in tough marketDeveloped strategic plans for rapid growth in future economic conditionsProvided compliance and assurance for programs, with student cohortDelivered high Trainee completion rate through program development and student supportProvided indirect leadership for additional staff Developed new strategies to retain competitive position as preferred providerTailored training to reduce employer burden of apprentice training and managementStrategised to reduce apprentice costs to builders Developed multiple delivery options, including distance learning

Conceptualised and articulated training strategyDeveloped and implemented programs to achieve strategic objectivesOversaw the administrative systems, including confidential student records Led high performing team by example Developed and embedded assessment frameworks