Cassidy Hutchison Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

United States

-Support rebranding efforts including helping to convert content into a new design format and auditing recently updated content to ensure materials are accurate and meet design standards -Play a supporting role in the relaunch of our Customer Experience site including QAing site content, layout, and testing the new site to identify potential issues before public release to customers -Participate in video production and editing of product video tutorials including updating voiceover, visuals, and other relevant updates -Partner with Content Development Team to optimize internal content management systems and the organization of materials -Serve as an extension of the Content Development Team by attending team meetings and other relevant discussions to help support project prioritization -Partner with Technical Writers to develop and manage internal assets including team pages, archiving help center documentation, and providing feedback on existing materials -Assist the Technical Writers in editing online help so it meets our writing standards

Pittsburgh, Pennsylvania, United States

Specialized in Project Management and Data Analytics:-Supported both IT leaders and their project management teams. Using data analysis, I provided stakeholders with comprehensive reports and insights allowing them to visualize progress towards completion and business objectives. Data Management and Analysis:-Leveraged PowerBI to create and manage dashboards -Transformed data into insights to identify progress of IT-related change management initiatives-Filtered, cleaned, and transformed dataProcess Management and Documentation:-Created documentation and processes -Streamlined new feature development and release requests

SaaS Internship Focused on Content Creation and Data Analysis:-Demonstrated my ability to create engaging content for various mediums including digital communications, video, and social channels. I successfully captured the value created for Zendesk customers in executive briefings, webinars, customer roundtables, and other community events. -Additionally, I contributed to the knowledge base used by the go-to-market teams and effectively organized digital assets in Asana for a cohesive content strategy. Content Creation:-Created content for mediums including digital communications, video, and social channels-Contributed content to the knowledge base leveraged by the go-to-market teamsCustomer Engagement and Value Realization:-Provided GTM teams and Zendesk customers with executive summaries highlighting key findings and insights from briefings, webinars, customer roundtables, and other community events

Englewood Cliffs, New Jersey, United States

SaaS Internship Reporting to VP of Product Marketing:-While interning at one of the fastest-growing SaaS companies, I provided cross-functional support to over 20 team members across product marketing, corporate marketing, and demand generation. My tenure honed my skills in collaboration, project management, and contributing in a fast-paced environment. Content Creation and Copywriting:-Created key messages and value propositions for the rollout of new products and monthly releases-Produced web content, including product descriptions, benefit statements, and blogs-Co-created a video script to support a high-profile partnership with Apple-Supported lifecycle marketing with content for email marketing, customer newsletters, landing pages, and other forms of digital media-Composed customer success story decks and narrativesCustomer Marketing and Engagement:-Supported customer marketing by identifying candidates for logo usage, customer stories, and speaking at events-Developed and presented strategies to improve social media engagementAnalytical Skills and Strategy:-Utilized Google Analytics to identify efficient SEO strategies and effective keywords-Conducted comparative analysis on website landing pages

Kittanning, Pennsylvania, United States

Proven Record in Customer-facing Roles and and Team Collaboration:-Throughout high school and college, I learned the value of hard work and the importance of upholding the company’s commitment to outstanding customer experiences. Managers knew they could depend on me for any role–including cook, delivery driver, server and front of house support. Through these responsibilities, I gathered a versatile set of transferable skills encompassing exceptional customer service, communication, problem-solving, and teamwork.Recognitions and Achievements:-Employee of the Month: I received this recognition numerous times due to my hustle mentality, customer-focus, and teamworkSoft Skills:-Teamwork: Working in diverse roles within the same organization developed my ability to work effectively with varied teams-Problem-Solving: Roles as a delivery driver and cook fostered quick and efficient problem-solving abilities crucial for customer support roles-Time Management: Management of multiple roles and responsibilities demonstrated excellent prioritization skills-Adaptability and Flexibility: Varied roles underscore my ability to adapt to distinct job responsibilities and exhibit a flexible approach to work

Moon Township, Pennsylvania, United States

Skills learned from working in this role include:• Merchandising and Display Management• Retail Display Marketing• Promotional and Suggestive Selling• Inventory Management• Product Shipping• Point of Sale• Customer Service & Problem Resolution• Money Management and Reconciliation

Bachelor Of Science In Business Administration, Marketing With A Concentration In Digital Marketing & Analytics

Marketing