As a Customer Delivery Leader, I'm the customer operations advocate who manages delivery quality and acts as the point of contact for operations escalations.* Lead integration of ownership, management, and optimization of all services operation activities for large/complex customers. * Develop, grow and maintain a world-class service operations model (Adopt -> Expand). * Drive superior customer satisfaction and business value through the CSAT process and operational excellence. * Identify/drive customer’s operational requirements and adoption/utilization for deployed and new solutions and technologies. * Coach and lead aligned cross-functional Cisco resources to ensure comprehensive, coordinated and unified support experiences. * Influence KPI development & ownership; SLA governance & compliance; align service deliverables to critical success factors and customer outcomes (including contribution to customer reporting & meeting management QBR, JBR, etc.)

fab5ventures is a Tacoma-based company that I started where I create products and provide services that represent the unique style and culture of the Pacific Northwest. fab5ventures Businesses:Fuego - private chef services. Fuego is contemporary Latin American Cuisine with a touch of Pacific Northwest flavors, paired with regionally produced wines. This is probably not the Latin American or Mexican food you’re used to having. Fuego is all about creating contemporary versions of Latin America's little-known regional specialties. My private chef service is not just dropping off food in foil trays, nor is it pulling up in front of a home or business with a taco truck…it’s about bringing the elegance and ambience of fine dining to the venue. All Things Hawks - custom jewelry and apparel for Seahawks fans (the 12s) and Seattle Sounders fans. I created a custom Super Bowl Championship Ring specifically for the fans of the Seattle Seahawks, also known as "the 12s". I also created a custom MLS Cup Championship Ring for the Seattle Sounders fans.

Aegis provides its clients with customized, state-of-the-art engineering and technology development services, delivering exceptional products on-time and on-budget.Aegis specializes in rapid new product and technology development. The company is a Service-Disabled Veteran-Owned Small Business located in downtown Seattle’s historic Pioneer Square neighborhood.

Obviously joined the Navy Reserves post 911. Just thought it was my duty to serve and help protect this country, my family, and our freedom.

Called to Active Duty and was forward deployed for 9 months as an Operations Officer and Intelligence Specialist with a Special Operations Joint Task Force conducting combat operations in support of Operation Iraqi Freedom (OIF).

Micro-Winery and Micro-Vineyard business. In 2008 we produced two very good wines, Pinot Noir and Syrah. The grapes were hand picked at two vineyards in Prosser (Eastern Washington). The business was suspended indefinitely when I was re-called for Active Duty by the Navy to serve a one-year tour of duty in Iraq.

Founder and CEO. Sensa Networks developed an online video-based training platform first deployed in the healthcare industry and then in the foodservice industry.