Christopher Kroeker Email and Phone Number

-Creates in-store marketing/promotion materials.-Helps to develop targeted market research for Secolari.-Helps to coordinate, plan, and direct Secolari events.-Helps to design & develop in-store POS product displays to promote new or featured products.-Maintain the current client accounts & build new client accounts.-Helps the Marketing Manager with promotions, donation requests & website photography. -Provide superior customer service to all guests.-Maintain inventory controls and process orders from warehouse as needed. -Leads marketing efforts such as community involvement, direct mailings, and cross-advertising in order to build the Secolari brand.

-Directly supervise all of the part-time floor wait staff. Assign daily duties to part-time staff and ensure the successful completion of these assignments.-Verify that the restaurant is prepped and ready to open for the next morning's operation. During hours of operation I ensure that all floor staff is responding to customers in an extremely timely and curtious fashion, the food being sent out is prepped and presented properly and arrives to the customer within established time-frames.-Should any customer issues arise with their food, or service, I must rectify the issue to the utmost satisfaction of the customer.

-Increased Company annual revenue from $670,000 to $750,000 in 2 1/2 years as GM.-Responsible for entire school budget including: payroll, facilities & inventory/supplies budgets.-Maintained school calendar & program schedule.-Designed/produced school marketing materials.-Developed relationship with local businesses in an effort to promote the school and cross-market with other local businesses. -Coordinated, directed, and managed community special events.-I hired, trained and managed all the staff for the school in order to maintain a talented workforce. -Supported marketing activities by coordinating jobs such as creating & deploying emails, print, web ads, producing electronic & print collateral materials. -Processed and reconciliation of invoices, including collection of past due invoices from consumers.-Maintained customer email lists including developing and sending email blasts, other marketing materials to current and prospective customers. -I designed & implemented office policies & established office policies & procedures in order to achieve positive income results. -I acted as the liaison between the county government health department and the corporate offices to ensure that our school complied with all governmental regulations. -I completed bi-monthly employee payroll and was responsible for managing/ordering office and facility supplies/inventory.

-Coordinated multiple annual community events, Water Safety Days, for local families.-Maintained the aquatic budget for equipment, chemicals, first aid equipment & office supplies.-Maintained, operated, and replaced all pool equipment, and facility equipment. -Recruited, hired, trained and managed all part time staff including lifeguards and pool managers in order to maintain a talented workforce.-Designed and implemented office policies in order to ensure smooth office operations.-Developed and facilitated the implementation of a comprehensive lifeguard and staff training program which increased the productivity and professionalism of staff.-Taught American Red Cross certified lifeguard classes.

-Coordinated weekend learn to swim classes at RSFC. Provided instruction to new instructors, trained and supervised existing staff.-Maintained the facility; including basic plumbing, electrical, and carpentry. -Taught American Red Cross Lifeguard/First Aid, Emergency Oxygen, and CPR for the Professional Rescuer classes. -Extensively worked with Class point of sale system to sell memberships and admissions.-Liaison between the patronage at the Swim Center and the senior staff for the City of Rockville. -Numerous years experience in customer service and problem/conflict resolution.