Christopher Michaels Email & Phone Number

Rochester, Ny, Us

Rochester, Ny, Us

New York, Us

New York, Us

New York, Ny, Us

(Formerly GateHouse Media).Senior Systems Administrator & lead SA responsible for the design, deployment, and maintenance of corporate I.T. infrastructure. Manage the migration and integration of newly acquired business into GateHouse IT Infrastructure.Technologies include:- HP Synergy platform & HP OneView.- Infoblox DNS & DHCP.- Manage Engine Desktop Central for endpoint management and inventory.- Microsoft Active Directory deployment servicing 10000 users.- Microsoft DNS and DHCP.- Microsoft Remote Desktop Services farm servicing 400 concurrent clients.- Microsoft Windows Server & Desktop systems management.- NetVault Backup.- RedHat & CentOS Linux systems management.- SAN storage backing for VMWare. Primarily Dell & NetApp.- SolarWinds Orion for system monitoring.- SpaceWalk for Linux configuration and patch management.- VMWare vCenter deployment with over 100 hosts and 1000 VMs spread across the US.- WSUS and SolarWinds Patch Manager for patch/update management.

Pittsford, New York, Us

Senior Systems Administrator & lead SA responsible for the design, deployment, and maintenance of corporate I.T. infrastructure. Manage the migration and integration of newly acquired business into GateHouse IT Infrastructure.Technologies include:- HP Synergy platform & HP OneView.- Infoblox DNS & DHCP.- Manage Engine Desktop Central for endpoint management and inventory.- Microsoft Active Directory deployment servicing 10000 users.- Microsoft DNS and DHCP.- Microsoft Remote Desktop Services farm servicing 400 concurrent clients.- Microsoft Windows Server & Desktop systems management.- NetVault Backup.- RedHat & CentOS Linux systems management.- SAN storage backing for VMWare. Primarily Dell & NetApp.- SolarWinds Orion for system monitoring.- SpaceWalk for Linux configuration and patch management.- VMWare vCenter deployment with over 100 hosts and 1000 VMs spread across the US.- WSUS and SolarWinds Patch Manager for patch/update management.

Pittsford, New York, Us

Systems Administrator responsible for the deployment, and maintenance of corporate I.T. infrastructure.

(Formerly Ventraq.)Install and support the NetBoss BIAS (Business Integration Appliance Services) analytics platform.- Installation, configuration, maintenance, & support of the BIAS application.- Installation & maintenance of Microsoft SQL Server 2005, 2008, & 2012.- Maintenance of IBM Netezza (PureData) and Teradata MPP databases.- SQL query plan analysis, optimization, & troubleshooting.- Job creation & maintenance in 4DB (a .NET derivative with BIAS specific extensions).- Installation & maintenance of Windows 2003, 2008, & 2012 enterprise servers. - Installation & maintenance of Redhat and Ubuntu Linux servers.Install and support 100+ Development, QA, & Support virtual environments on VMWare ESXi.Configuration & support of Confluence & JIRA.Creation of both internal and external installation and support documentation.Provide Engineering support for R&D on new technologies.- Install & configure Microsoft Azure VMs.- Installation and configuration of Cloudera CDH 5 (Hadoop).

Mount Laurel, Nj, Us

Deploy and support the Ventraq BIAS (Business Integration Appliance Services) analytics platform.- Installation, configuration, maintenance, & support for the BIAS application.- Installation & maintenance of Microsoft SQL Server 2005, 2008, & 2012.- Maintenance of IBM Netezza (PureData) and Teradata MPP databases.- SQL query plan analysis, optimization, & troubleshooting.- Job creation & maintenance in 4DB (a .NET derivative with BIAS specific extensions).- Installation & maintenance of Windows 2003, 2008, & 2012 enterprise servers. This includes Active Directory installation & configuration.- Install & maintain internal development platform on VMware ESXi.

Germantown, Md, Us

Design, deploy, & troubleshoot CURRENT Low-Voltage Analytics, LTC, DVO, & PLC (power line communications) networks.Highlights include XCEL SmartGrid City, an advanced smart grid network capable of DVO, demand response, & transformer monitoring consisting of 6000 network elements and monitoring/reading 24,000 meters and Oncor's SmartGrid network in Dallas consisting of 6,000 network elements and capable of monitoring/reading 125,000 meters.- Utilize SmallWorld/GIS electric utility data & RF loss characteristics to design SmartGrid PLC networks.- Provision & troubleshoot PLC networks, meters, & demand response customer devices.- Performance and acceptance testing of network elements (PLC, cellular, DSL, & fiber) prior to production release.- Analyze communications network performance, troubleshoot, and resolve.- Coordinate with field/utility personnel on the installation & troubleshooting of PLC network equipment.- Develop new troubleshooting, process, training, & customer support documentation on new CURRENT products as they are deployed.- Support trial deployments of new products & technologies. Examples include CURRENT Low-Voltage Analytics & DVO deployments for XCEL Energy & Bluegrass Energy utilizing cellular & IPSec communications.

Germantown, Md, Us

Design, provision, & troubleshoot PLC (Power Line Communication) & BPL (Broadband over Power Line) networks, meters, & demand response customer devices.- Performance and acceptance testing of PLC network elements prior to production release.- Analyze communications network performance, troubleshoot, and resolve.- Coordinate with field/utility personnel on the installation & troubleshooting of PLC network equipment.- Coordinate with fiber transport construction & troubleshooting.- Document processes and procedures, internal training, & customer documentation.- Support new product trials and deployments.

Support & maintain all aspects of ChoiceOne's network infrastructure serving clients across the North East & Mid-West.- Maintain & support ATM and IP backbone networks. Including installation of new network elements, outage resolution, health monitoring, migrations, upgrades, preventative maintenance, performance analysis, & root cause analysis.- Provide support to Data and Voice repair for trouble ticket resolution.- Work with equipment vendors (Lucent, Nortel, Juniper, Cisco, Adtran, & Paradyne) on issue resolution, equipment installation, & feature testing.- Develop procedural and support documentation.- Completion of projects and work orders from other engineering groups.- Maintain system access/passwords.- Develop tools & automation.

Coordinate the ordering, delivery, installation, & troubleshooting of customer DSL & T1 circuits.- Customer IP provisioning in Cisco & Nortel Shasta routers, line provisioning in Paradyne DSLAMs, and end point configuration of Adtran, Lucent, & Paradyne end points.- Delivery & turn-up of new DSL & T1 circuits.- Coordinate field testing and troubleshooting with field technicians, vendors, & ILECs.- Troubleshoot ATM, frame relay, & router configuration issues.- Order/Task management via Metasolv TBS.- Assist clients with PC, SOHO router configuration, e-mail, web hosting, & DNS.

* Provide training of technical support agents for Verizon Online’s Infospeed DSL.** Develop training curriculum of technical support agents for ** Verizon Online Infospeed DSL. This includes visual presentations, printed handouts, facilitators' guides, and labs.** Training of newly hired & existing technical support agents on policies, procedures, and technologies throughout Verizon East.** Setup and maintain training labs and classrooms.** Assist Quality Assurance in monitoring the success and performance of technical support agents and provide feedback to technicians.* Manage the day-to-day operations of a technical support call center.** Supervision of new and existing support technicians.** Provide floor support to technicians.** Assist in promotion screening process, includes screening of resumes and conducting interviews.** Assist in hiring of new technical support agents, includes screening of resumes and conducting interviews.

Nashville, Tennessee, Us

* Provide inbound and outbound technical support for Corel WordPerfect from version 5.1 for DOS to the current release via phone. * Research and resolve escalated problems from other technicians. * Research campaign related problems, develop workarounds and submit results to a publicly available knowledge base.