Jordan Mann Email & Phone Number

Mount Pleasant, Sc, Us

Murray, Utah, Us

BoomTown was acquired by Inside Real Estate in January 2023. My initial focus was turned to IC work with the Enterprise team and later to managing PMs on the team.- Managed and mentored a team of three Product Managers overseeing APIs, Consumer Websites, Core Present CMA, Core Social, MLS, Integrations, and Platform products for a 100k+ MAU SaaS platform.- Served as Sr. Product Manager for Enterprise APIs, bug triage, data ingests, developer support, integrations, reporting, and IAM/SSOs for BHHS, NextHome, Royal LePage, and Weichert, reaching 400,000 users.- Collaborated with executive product leadership to develop product strategies, and roadmaps, and implement a coaching and skill assessment process. - Product Launches completed include modernizing Data Ingest for Canadian Enterprise Client with 17k+ users, Digital Marketing improvements to consumer websites, improvements to DocuSign integration (90% reduction in API usage with a 10-20% reduction in overall bugs, and maintained update timing for customers), and improvements to Testimonial Tree integration (60% reduction in API usage while maintaining current performance)- Launched an enterprise developer experience with interactive API documentation, transitioning from Postman to OAS3.0 spec documentation.

Charleston, Sc, Us

- Built and directed a team of five Product Managers responsible for the API, Call Center, Consumer Websites, Mobile, and front office CRM products with over 40k+ Monthly Active Users.- Trained and Coached 5 Product Managers (one was promoted, one moved to a better role in another company, and two transferred to IRE in acquisition). I mentored other Implementation team members through the Multiple Listing Service API project to achieve outcomes in the defined timeframes. - Collaborated with the Executive Leadership team to develop product strategies and roadmaps.- Led the product teams responsible for integrating two strategically acquired businesses, increasing revenue by 97% from $38m to $75m in five years.- Coached the team to optimize the Success Assurance product, using data and user feedback loops to overhaul the portal's user experience, reducing the average handle time by 70% and P80 handle times by 90%. Added Live Call Transfers resulted in an overall 47% increase in connection rates.- Led the texting service provider replacement for over 30,000 agents with no service disruptions, downtime, or significant support issues. Responsible for a 20% reduction in overall errors anda 40% decrease in overall opt-out rates across a platform sending > 2m messages a month.

Charleston, Sc, Us

- Developed and executed API vision, strategy, and roadmap.- Trained and coached my first Associate Product Manager.- Product Launches include multiple 0-1 and feature improvement initiatives: Google Calendar, Zapier, Zillow.com Integrations, Realtor.com integration, CRM Lead Auto-Transfer, Multiple Listing Service modernization (using APIs), Email Marketing Alerts 2.0, and Sisu Strategic Partnership integration.

Charleston, Sc, Us

• Product Manager responsible for BoomTown’s API vision, strategy, roadmap, documentation, ongoing research and evolution.• Ensure the success of internal and external developers by leading research to identify and prioritize improvements.• Manage the development, implementation, and performance of the API platform.• Serve as the API central knowledge base for the Product, Marketing, Data and Leadership teams.

Manassas, Virginia, Us

♣ In charge of the primary APIs, data entry applications, and other internal user tools. Responsibilities included developing the roadmap, wireframes, user stories, non-functional requirements, day-to-day engineering work on the Kanban board, user documentation, and success metrics. o Managed the latest iteration of the primary API. This transition significantly modified the data structure and content of Telogical’s primary API. The endeavor involved multiple engineering pairs and was done in coordination with a complete change to the back-end data management system and front end applications. o Created a Decision Engine and Decision API. As part of Telogical’s venture in Adacus advertising technology, we were tasked with designing and building a Decision Engine based on the Drools BRMS system. The API end-point provided real time dynamic ad decisions that tailored advertisements and landing pages to specific users.o Redesigned the legacy data warehouse application. Due to the changes in the database and APIs, the application required a complete overhaul. This required an extensive project to replace the application with an updated Material UI based application. Responsibilities included: collecting user feedback and feature requests from multiple points of contact at fortune 500 companies, managing an application designer, roadmap planning, day-to-day coordination with the engineering pairs, and application documentation.♣ Additional product management experience includes: a redesign of the company’s flagship contact center application, a Rules Author to manage equipment pricing within the call center application, and multiple micro-services using SQL, MongoDB and APIs.

Manassas, Virginia, Us

♣ Responsible for quarterly data audits of the company’s client facing data♣ Conducted regular Root Cause Analysis on issues found during audit process♣ Recommended product updates to the Product Management team based on Root Cause Analysis.♣ Maintained quality standards and quarterly metrics.♣ Developed a custom Visual Basic macro to automatically produce an audit of our monthly Excel reports.

Manassas, Virginia, Us

♣ Specialist responsible for the data entry process♣ Provided team members with the correct documentation and processes for their daily work♣ Trained new team members on proper data management processes.♣ Managed day to day research and data management of one of the three largest daily research competitors.