Jordan Mann Email and Phone Number
AVP Product | Building Product and QA teams | Developing & Coaching Great PMs at
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Johnson & Johnson, Inc.
Jordan Mann's Location
Charleston, South Carolina, United States, United States
Jordan Mann's Contact Details
Jordan Mann work email
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Jordan Mann personal email
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Jordan Mann phone numbers
About Jordan Mann
An accomplished product leader with over fifteen years of experience, establishing and expanding product teams, overseeing the conception, design, implementation, and go-to-market of APIs, call centers, consumer websites, CRM, integrations, large data ingests, mobile applications, and SaaS solutions.
Jordan Mann's Current Company Details
Johnson & Johnson, Inc.
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AVP Product | Building Product and QA teams | Developing & Coaching Great PMs
Jordan Mann Work Experience Details
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Avp, Product ManagementJohnson & Johnson, Inc. Mar 2024 - PresentMount Pleasant, Sc, Us
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Senior Product Manager: EnterpriseInside Real Estate Jan 2023 - Jan 2024Murray, Utah, UsBoomTown was acquired by Inside Real Estate in January 2023. My initial focus was turned to IC work with the Enterprise team and later to managing PMs on the team.- Managed and mentored a team of three Product Managers overseeing APIs, Consumer Websites, Core Present CMA, Core Social, MLS, Integrations, and Platform products for a 100k+ MAU SaaS platform.- Served as Sr. Product Manager for Enterprise APIs, bug triage, data ingests, developer support, integrations, reporting, and IAM/SSOs for BHHS, NextHome, Royal LePage, and Weichert, reaching 400,000 users.- Collaborated with executive product leadership to develop product strategies, and roadmaps, and implement a coaching and skill assessment process. - Product Launches completed include modernizing Data Ingest for Canadian Enterprise Client with 17k+ users, Digital Marketing improvements to consumer websites, improvements to DocuSign integration (90% reduction in API usage with a 10-20% reduction in overall bugs, and maintained update timing for customers), and improvements to Testimonial Tree integration (60% reduction in API usage while maintaining current performance)- Launched an enterprise developer experience with interactive API documentation, transitioning from Postman to OAS3.0 spec documentation. -
Product DirectorBoomtown - Real Estate Platform Nov 2021 - Jan 2023Charleston, Sc, Us- Built and directed a team of five Product Managers responsible for the API, Call Center, Consumer Websites, Mobile, and front office CRM products with over 40k+ Monthly Active Users.- Trained and Coached 5 Product Managers (one was promoted, one moved to a better role in another company, and two transferred to IRE in acquisition). I mentored other Implementation team members through the Multiple Listing Service API project to achieve outcomes in the defined timeframes. - Collaborated with the Executive Leadership team to develop product strategies and roadmaps.- Led the product teams responsible for integrating two strategically acquired businesses, increasing revenue by 97% from $38m to $75m in five years.- Coached the team to optimize the Success Assurance product, using data and user feedback loops to overhaul the portal's user experience, reducing the average handle time by 70% and P80 handle times by 90%. Added Live Call Transfers resulted in an overall 47% increase in connection rates.- Led the texting service provider replacement for over 30,000 agents with no service disruptions, downtime, or significant support issues. Responsible for a 20% reduction in overall errors anda 40% decrease in overall opt-out rates across a platform sending > 2m messages a month. -
Senior Product ManagerBoomtown - Real Estate Platform Nov 2019 - Nov 2021Charleston, Sc, Us- Developed and executed API vision, strategy, and roadmap.- Trained and coached my first Associate Product Manager.- Product Launches include multiple 0-1 and feature improvement initiatives: Google Calendar, Zapier, Zillow.com Integrations, Realtor.com integration, CRM Lead Auto-Transfer, Multiple Listing Service modernization (using APIs), Email Marketing Alerts 2.0, and Sisu Strategic Partnership integration.
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Product Manager: Api, Data, And IntegrationsBoomtown - Real Estate Platform Aug 2017 - Nov 2019Charleston, Sc, Us• Product Manager responsible for BoomTown’s API vision, strategy, roadmap, documentation, ongoing research and evolution.• Ensure the success of internal and external developers by leading research to identify and prioritize improvements.• Manage the development, implementation, and performance of the API platform.• Serve as the API central knowledge base for the Product, Marketing, Data and Leadership teams.
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Product ManagerTelogical Systems Aug 2011 - Jul 2017Manassas, Virginia, Us♣ In charge of the primary APIs, data entry applications, and other internal user tools. Responsibilities included developing the roadmap, wireframes, user stories, non-functional requirements, day-to-day engineering work on the Kanban board, user documentation, and success metrics. o Managed the latest iteration of the primary API. This transition significantly modified the data structure and content of Telogical’s primary API. The endeavor involved multiple engineering pairs and was done in coordination with a complete change to the back-end data management system and front end applications. o Created a Decision Engine and Decision API. As part of Telogical’s venture in Adacus advertising technology, we were tasked with designing and building a Decision Engine based on the Drools BRMS system. The API end-point provided real time dynamic ad decisions that tailored advertisements and landing pages to specific users.o Redesigned the legacy data warehouse application. Due to the changes in the database and APIs, the application required a complete overhaul. This required an extensive project to replace the application with an updated Material UI based application. Responsibilities included: collecting user feedback and feature requests from multiple points of contact at fortune 500 companies, managing an application designer, roadmap planning, day-to-day coordination with the engineering pairs, and application documentation.♣ Additional product management experience includes: a redesign of the company’s flagship contact center application, a Rules Author to manage equipment pricing within the call center application, and multiple micro-services using SQL, MongoDB and APIs. -
Quality ManagerTelogical Systems Aug 2010 - Aug 2011Manassas, Virginia, Us♣ Responsible for quarterly data audits of the company’s client facing data♣ Conducted regular Root Cause Analysis on issues found during audit process♣ Recommended product updates to the Product Management team based on Root Cause Analysis.♣ Maintained quality standards and quarterly metrics.♣ Developed a custom Visual Basic macro to automatically produce an audit of our monthly Excel reports.
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Research Team SpecialistTelogical Systems Nov 2007 - Aug 2010Manassas, Virginia, Us♣ Specialist responsible for the data entry process♣ Provided team members with the correct documentation and processes for their daily work♣ Trained new team members on proper data management processes.♣ Managed day to day research and data management of one of the three largest daily research competitors.
Jordan Mann Skills
Analysis
Data Analysis
Process Improvement
Crm
Telecommunications
Salesforce.com
Sql
Product Management
Market Research
Management
Competitive Analysis
Business Intelligence
Software Development
Project Management
Team Leadership
Agile Project Management
Microsoft Sql Server
Agile Methodologies
Saas
Competitive Intelligence
Marketing
Root Cause Analysis
Quality Auditing
Executable Requirements
Api Development
Jordan Mann Education Details
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College Of CharlestonPolitical Science
Frequently Asked Questions about Jordan Mann
What company does Jordan Mann work for?
Jordan Mann works for Johnson & Johnson, Inc.
What is Jordan Mann's role at the current company?
Jordan Mann's current role is AVP Product | Building Product and QA teams | Developing & Coaching Great PMs.
What is Jordan Mann's email address?
Jordan Mann's email address is jm****@****ann.com
What is Jordan Mann's direct phone number?
Jordan Mann's direct phone number is +184356*****
What schools did Jordan Mann attend?
Jordan Mann attended College Of Charleston.
What are some of Jordan Mann's interests?
Jordan Mann has interest in Technology, Traveling And Sailing, Politics.
What skills is Jordan Mann known for?
Jordan Mann has skills like Analysis, Data Analysis, Process Improvement, Crm, Telecommunications, Salesforce.com, Sql, Product Management, Market Research, Management, Competitive Analysis, Business Intelligence.
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