Chris Mayer Email and Phone Number
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Senior leader with diverse experience spanning strategy, product development, program management, and operations at some of the world's most recognized companies. As a result, I bring a broad view of business and an understanding of how the pieces fit together, rather than a siloed perspective.I build cultures of collaboration and trust by encouraging cross-functional teamwork and focusing on helping team members reach their potential. By being authentic and candid, I consistently enable team members to openly share their ideas and challenge the status quo. My ability to make deliberate and data-informed decisions, effectively communicate nuanced solutions, and unite teams around a common mission has earned me a reputation for delivering results.I’ve launched and led teams and departments made of front-line operations employees, managers, specialists, and vendors, as well as held indirect leadership of cross-functional teams. Further, I’ve worked closely with, and learned from, some of the strongest leaders in business today at companies including AT&T, Wells Fargo, and Vanguard. I am proud to have mentored and developed individual contributors and leaders who are becoming the leaders of tomorrow.Here are a few comments from my recommendations, which you can read in full below:“He is very comfortable in an ambiguous situation; he actively listens and asks questions to quickly get to the root cause issue.”“…capacity to grasp and incorporate complex topics into his thought leadership.”“…a transformation leadership style when needed, as well as get down to the trenches as a servant leader when needed.”“…willingness to hear and accept feedback.”When I’m not working, I particularly enjoy family dinners and at-home movie nights, adventure trips with friends, and yardwork (yes, I know, yardwork?). I’m usually reading three books at a time – for business, pleasure, and to learn something new – happy to take recommendations.
Vanguard
View- Website:
- vanguard.com
- Employees:
- 25515
- Company email:
- privacy@vanguard.com
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Head Of Digital And Analytics Controls And GovernanceVanguardPhiladelphia, Pa, Us -
Head Of Client CareVanguard May 2024 - PresentValley Forge, Pa, UsLead a ~350 person organization responsible for increasing client loyalty and resolving poor client experiences across the Personal Investor division by providing case management services, client corrections (adjustments, reimbursements), incident and account security response, and executive correspondence and complaints services. -
Director Of Product Management, Advice And Wealth Management PlatformsVanguard Feb 2022 - Apr 2024Valley Forge, Pa, UsSenior leader in the Client Experience and Digital organization responsible for driving the strategy and transformation roadmap for the Personal Investor, Advice and Wealth Management platforms. In addition, lead a team of Product Owners responsible for the roadmap and development of Vanguard’s Personal Advisor Services data products and Personal Trust platform capabilities. -
Department Head, Cash And Money Movement OperationsVanguard Jul 2018 - Feb 2022Valley Forge, Pa, UsLed a multi-site brokerage operations department responsible for processing $200B+ in annual money movement transactions via ACH, wires, check writing, direct deposit, and firm cash control (sweep) functions. -
Senior Vice President, Strategy And EngagementWells Fargo Advisors Jun 2015 - Jun 2018St. Louis, Missouri, UsReported to the President of the Services and Operations division, responsible for leading a team and serving as the chief of staff to act as a strategic advisor, define annual objectives and key results, facilitate decision making across the executive team and partners, oversee key initiatives, manage communications and engagement programs, and ensure efficient day-to-day operations for the 2,000+ member organization. -
Vice President, Client ExperienceWells Fargo Advisors May 2014 - May 2015St. Louis, Missouri, UsSelected to build a new customer experience insights team focused on developing a systematic approach to collecting, analyzing, and utilizing customer feedback and insights to improve products, services, and the overall experience across a 400-person Brokerage Client Contact Center which supported the the self-directed investing, Intuitive Investor® automated investing, and hybrid Advice lines of business. -
Senior Program ManagerWells Fargo Advisors Mar 2013 - Apr 2014St. Louis, Missouri, UsOwned end-to-end program management of initiatives with $10M+ budgets that delivered $100M in value across lines of business. -
Senior Project ManagerWells Fargo Advisors May 2011 - Feb 2013St. Louis, Missouri, UsLed project teams in executing on long-term, cross-functional projects that were complex, large in scope, and high risk. -
Director, Strategic Initiatives & Project ManagementExpress Scripts 2011 - 2011St. Louis, Mo, UsResponsible for delivering key programs to accelerate sales for the Commercial Division (e.g., executive key account roundtable, automated and customized consultation playbook). -
Senior Product ManagerExpress Scripts 2008 - 2011St. Louis, Mo, UsMember of the New Solutions Group, developed products based on behavioral economics principles. -
ManagerAt&T 1999 - 2008Dallas, Tx, UsRoles included Sr. Software Engineer, Operations Team Lead, Marketing Manager, and UX Project Manager.
Chris Mayer Skills
Chris Mayer Education Details
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Washington University In St. LouisInternational Affairs -
Webster UniversityFinance -
University Of Missouri-Saint LouisEconomics And Psychology -
Kellogg Executive EducationProduct Strategy -
Wharton Executive EducationSecurities Industry Institute® (Sii) Executive Education Program
Frequently Asked Questions about Chris Mayer
What company does Chris Mayer work for?
Chris Mayer works for Vanguard
What is Chris Mayer's role at the current company?
Chris Mayer's current role is Head of Digital and Analytics Controls and Governance.
What is Chris Mayer's email address?
Chris Mayer's email address is ch****@****ail.com
What is Chris Mayer's direct phone number?
Chris Mayer's direct phone number is +181750*****
What schools did Chris Mayer attend?
Chris Mayer attended Washington University In St. Louis, Webster University, University Of Missouri-Saint Louis, Kellogg Executive Education, Wharton Executive Education.
What skills is Chris Mayer known for?
Chris Mayer has skills like Cross Functional Team Leadership, Strategy, Program Management, Project Management, Management, Leadership, Product Management, Vendor Management, Marketing, Strategic Planning, Process Improvement, Training.
Who are Chris Mayer's colleagues?
Chris Mayer's colleagues are Mark Becker, Rakesh Khurana, Justin Graupensperger, Cfp(R), Susan Martin, Lydia Melby, Briana Durant, William Stout.
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