Chris Mayer

Chris Mayer Email and Phone Number

Head of Digital and Analytics Controls and Governance @ Vanguard
Philadelphia, PA, US
About Chris Mayer

Senior leader with diverse experience spanning strategy, product development, program management, and operations at some of the world's most recognized companies. As a result, I bring a broad view of business and an understanding of how the pieces fit together, rather than a siloed perspective.I build cultures of collaboration and trust by encouraging cross-functional teamwork and focusing on helping team members reach their potential. By being authentic and candid, I consistently enable team members to openly share their ideas and challenge the status quo. My ability to make deliberate and data-informed decisions, effectively communicate nuanced solutions, and unite teams around a common mission has earned me a reputation for delivering results.I’ve launched and led teams and departments made of front-line operations employees, managers, specialists, and vendors, as well as held indirect leadership of cross-functional teams. Further, I’ve worked closely with, and learned from, some of the strongest leaders in business today at companies including AT&T, Wells Fargo, and Vanguard. I am proud to have mentored and developed individual contributors and leaders who are becoming the leaders of tomorrow.Here are a few comments from my recommendations, which you can read in full below:“He is very comfortable in an ambiguous situation; he actively listens and asks questions to quickly get to the root cause issue.”“…capacity to grasp and incorporate complex topics into his thought leadership.”“…a transformation leadership style when needed, as well as get down to the trenches as a servant leader when needed.”“…willingness to hear and accept feedback.”When I’m not working, I particularly enjoy family dinners and at-home movie nights, adventure trips with friends, and yardwork (yes, I know, yardwork?). I’m usually reading three books at a time – for business, pleasure, and to learn something new – happy to take recommendations.

Chris Mayer's Current Company Details
Vanguard

Vanguard

View
Head of Digital and Analytics Controls and Governance
Philadelphia, PA, US
Website:
vanguard.com
Employees:
25515
Company email:
privacy@vanguard.com
Chris Mayer Work Experience Details
  • Vanguard
    Head Of Digital And Analytics Controls And Governance
    Vanguard
    Philadelphia, Pa, Us
  • Vanguard
    Head Of Client Care
    Vanguard May 2024 - Present
    Valley Forge, Pa, Us
    Lead a ~350 person organization responsible for increasing client loyalty and resolving poor client experiences across the Personal Investor division by providing case management services, client corrections (adjustments, reimbursements), incident and account security response, and executive correspondence and complaints services.
  • Vanguard
    Director Of Product Management, Advice And Wealth Management Platforms
    Vanguard Feb 2022 - Apr 2024
    Valley Forge, Pa, Us
    Senior leader in the Client Experience and Digital organization responsible for driving the strategy and transformation roadmap for the Personal Investor, Advice and Wealth Management platforms. In addition, lead a team of Product Owners responsible for the roadmap and development of Vanguard’s Personal Advisor Services data products and Personal Trust platform capabilities.
  • Vanguard
    Department Head, Cash And Money Movement Operations
    Vanguard Jul 2018 - Feb 2022
    Valley Forge, Pa, Us
    Led a multi-site brokerage operations department responsible for processing $200B+ in annual money movement transactions via ACH, wires, check writing, direct deposit, and firm cash control (sweep) functions.
  • Wells Fargo Advisors
    Senior Vice President, Strategy And Engagement
    Wells Fargo Advisors Jun 2015 - Jun 2018
    St. Louis, Missouri, Us
    Reported to the President of the Services and Operations division, responsible for leading a team and serving as the chief of staff to act as a strategic advisor, define annual objectives and key results, facilitate decision making across the executive team and partners, oversee key initiatives, manage communications and engagement programs, and ensure efficient day-to-day operations for the 2,000+ member organization.
  • Wells Fargo Advisors
    Vice President, Client Experience
    Wells Fargo Advisors May 2014 - May 2015
    St. Louis, Missouri, Us
    Selected to build a new customer experience insights team focused on developing a systematic approach to collecting, analyzing, and utilizing customer feedback and insights to improve products, services, and the overall experience across a 400-person Brokerage Client Contact Center which supported the the self-directed investing, Intuitive Investor® automated investing, and hybrid Advice lines of business.
  • Wells Fargo Advisors
    Senior Program Manager
    Wells Fargo Advisors Mar 2013 - Apr 2014
    St. Louis, Missouri, Us
    Owned end-to-end program management of initiatives with $10M+ budgets that delivered $100M in value across lines of business.
  • Wells Fargo Advisors
    Senior Project Manager
    Wells Fargo Advisors May 2011 - Feb 2013
    St. Louis, Missouri, Us
    Led project teams in executing on long-term, cross-functional projects that were complex, large in scope, and high risk.
  • Express Scripts
    Director, Strategic Initiatives & Project Management
    Express Scripts 2011 - 2011
    St. Louis, Mo, Us
    Responsible for delivering key programs to accelerate sales for the Commercial Division (e.g., executive key account roundtable, automated and customized consultation playbook).
  • Express Scripts
    Senior Product Manager
    Express Scripts 2008 - 2011
    St. Louis, Mo, Us
    Member of the New Solutions Group, developed products based on behavioral economics principles.
  • At&T
    Manager
    At&T 1999 - 2008
    Dallas, Tx, Us
    Roles included Sr. Software Engineer, Operations Team Lead, Marketing Manager, and UX Project Manager.

Chris Mayer Skills

Cross Functional Team Leadership Strategy Program Management Project Management Management Leadership Product Management Vendor Management Marketing Strategic Planning Process Improvement Training Sales Product Development Account Management Project Planning Marketing Strategy Budgets

Chris Mayer Education Details

  • Washington University In St. Louis
    Washington University In St. Louis
    International Affairs
  • Webster University
    Webster University
    Finance
  • University Of Missouri-Saint Louis
    University Of Missouri-Saint Louis
    Economics And Psychology
  • Kellogg Executive Education
    Kellogg Executive Education
    Product Strategy
  • Wharton Executive Education
    Wharton Executive Education
    Securities Industry Institute® (Sii) Executive Education Program

Frequently Asked Questions about Chris Mayer

What company does Chris Mayer work for?

Chris Mayer works for Vanguard

What is Chris Mayer's role at the current company?

Chris Mayer's current role is Head of Digital and Analytics Controls and Governance.

What is Chris Mayer's email address?

Chris Mayer's email address is ch****@****ail.com

What is Chris Mayer's direct phone number?

Chris Mayer's direct phone number is +181750*****

What schools did Chris Mayer attend?

Chris Mayer attended Washington University In St. Louis, Webster University, University Of Missouri-Saint Louis, Kellogg Executive Education, Wharton Executive Education.

What skills is Chris Mayer known for?

Chris Mayer has skills like Cross Functional Team Leadership, Strategy, Program Management, Project Management, Management, Leadership, Product Management, Vendor Management, Marketing, Strategic Planning, Process Improvement, Training.

Who are Chris Mayer's colleagues?

Chris Mayer's colleagues are Mark Becker, Rakesh Khurana, Justin Graupensperger, Cfp(R), Susan Martin, Lydia Melby, Briana Durant, William Stout.

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