Chris Metcalf Email & Phone Number

Cirencester

Cirencester

Cirencester, Gloucestershire, United Kingdom

Uk Wide

*Transition Project Management of 5 company disposals from Capita group to UK and International corporate buyers*Planning and delivery of the Transitional Service Agreement (TSA), including contract review, due diligence, TSA schedule and costing, buyer workshops (IT, Finance, HR, Compliance and estates/facilities), separation and transition to the NewCo whilst maintaining business continuity

Bristol, United Kingdom

Role responsibilities: *Leading the programme of change initiatives to achieve business objectives*Line management of change, IT (development and support units) and operational support resources (system and finance support) *Change prioritisation and scheduling balancing ROI with resource availability *Programme management of the change programme with Project Management of strategic projects (capability, efficiency or revenue improvements to the business)*Stakeholder management within CSIS and wider Capita where key dependencies exist *Establishment and management of change governance

Bristol, United Kingdom

Part time role to manage the build and implementation of a point of sale and back office system for Capita Specialist Insurance Services commercial insurance products

Birmingham, United Kingdom

Part time role to manage the build and implementation of a point of sale, underwriting and back office system based in Salesforce for the bank's mortgage products

Gloucester, United Kingdom

Managed the build of a new CMS based Intranet and Social Network platform to support improved electronic communication and engagement with 800 GPs across Gloucestershire. Advised on choice of open source CMS system, social network application and its customisation to enable 50 page authors to add and edit their departmental content

*Project managed switching the ATM estate to a specialist service provider to reduce costs and create a revenue stream from the estate* ATM service provider review and commercial negotiation, business process change (payments, card issues, cash reconciliation), decommissioning of old hardware (data protection priority), training and benefit realisation*Implemented a new agency based, mortgage sales model. Site and partner research to achieve maximum exposure and revenue, office build, IT systems implemented, office branding and launch*Management of self-service kiosks placed into agencies and mitigation of security risks*Led review of all third party expenditure to identify and deliver cost savings

Gloucestershire

*Developed and delivered a communications based project to promote innovation (web, email, print)

Warwick

*Designed and delivered a stakeholder engagement strategy for the Trust

Gloucester, United Kingdom

*Developed and delivered a communications based project to encourage innovation

Bradford, United Kingdom

*Sourced and implemented a business intelligence software solution with analyses of all existing reports produced by the legacy back office system

Swindon, United Kingdom

*Planned the implementation of a business process management software system (Quantum) into the ISA servicing area*Extensive stakeholder management engagement up to head of department level *Co-ordination of training, communication and user adoption plans, transition planning, testing, data migration and post-implementation support plans, reporting to the programme board on implementation planning progress

Bristol, United Kingdom

*Managed the implementation of a back office system (S4i) into a complex environment supporting policy and claims operations (consumer brands are eCar, eBike, eHome and eVan)*Mobilised and managed internal and external resources via five project managers to deliver the project on time, within budget and to a high degree of quality (achieving a 100% EDI data load at launch)*Post-launch built and implemented a SQL datawarehouse, and automated cheque production system

Gloucester, United Kingdom

*Commercial owner of the portal managing a team of four staff, responsible for developing strategic projects and management of a programme of change projects with extensive interaction between IT and the business to implement technology based change

Gloucester, United Kingdom

*Product management of mortgage sourcing, protection, general insurance and a range of business intelligence products using the Cognos toolset *Technical support for an e-commerce platform (promoted to proposition manager)