C.J. Miller Email & Phone Number

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Washington, Us

Irvine, California, Us

Proven effective as an Operations Leader, demonstrates a Unique Ability to run the organization, Identify, Discuss, and Solve (IDS) day-to-day issues that arise using Root Cause Corrective Action (RCCA). Integrated the three major functions of business with a record of success capturing strong performance of department-heads through leadership, management, and holding people accountable (LMA). Communicates with stakeholders maintaining relationships, providing coaching and guidance through the monitoring of KPIs and core value alignment. Oversees 7 direct reports specializing in Project Management, Quality Assurance, Manufacturing, Customer Satisfaction, Excellence and Culture, and Warehouse Management while collaborating with the department-heads of Sales/Marketing and Finance and reporting directly to the CEO. Disciplines employees and keeps communication logs, issuing “points of discussion”, and utilizing the “3 Strike Rule” when official documentation is required. Manages resources through involvement in fiscal activity, P&L, Personnel Management and Recruitment, Inventory, and Production needs. Offers Strategic Vision by using Before Action Reviews (BAR), creating SMART goals, mitigating risk and the “8 Wastes”, assisting with the business plan, removing obstacles and barriers, kicking off and managing special projects, and continuously improving through the use of After-Action Reports (AAR) and post mortems. Makes decisions by gathering information, analyzing ROI, identifying alternatives, weighing the evidence, and taking action. Manages crisis by delegating and executing tasks according to impact and urgency using a priority matrix.

Irvine, California, Us

Based on my financial acumen and impactful contributions to process optimization, I was promoted to lead operations for this designer and manufacturer of organic and wild crafted liquid herbal tincture. This included overseeing inventory, production, packaging and delivery of 3 product lines, consisting of 30+ product SKUs across 11 regional and national-level distributors; 1000+ retail stores; 100s of practitioners and wholesalers throughout Europe, North America, Asia, Australia, and the Middle East. I manage 7 department heads and approximately 40 employees in lean manufacturing processes. I also manage the Master Broker overseeing sales team performance and serve as the primary liaison with the contract manufacturer. § Drove a 40% profit increase with no impact to the operational budget through the incorporation of 5S methodology, Design for Manufacturing, and savvy vendor negotiation.§ Improved cash flow, sales, and Just in Time inventory strategy through the development of a forecasting system that brought together data from accounting software and inventory systems. § Recommended and led implementation of project management software, a CRM and an ERP system.§ Led the operational team to pass the 2017 GMP and FDA guidelines inspection.

Irvine, California, Us

I was initially hired by BioRay to lead the businesses accounting and financial reporting while it was in a rapid growth stage. I reported financial transactions, performed cost/benefit analysis for economies of scale, interpreted sales trends, and composed manufacturing forecast reports to determine product turn and availability. Drafted broker commission reports and examined marketing analytics quarterly for Practitioner Affiliate commissions program. Compiled quarterly sales tax information for California BOE. Procured Microbiology, Heavy Metal, and ID testing of new lots for Quality Assurance.§ My operational savvy was quickly recognized as I drove process improvements to increase efficiencies in the business. Promoted automation solutions to gain ~3 hours per day in productivity and maximized advertising ROI and eased commission reporting by creating Excel models to standardize reporting and bring transparency to advertising and business development strategy effectiveness.

Avon, Colorado, Us

I was hired to assist the Controller in a turnaround effort following AMT’s acquisition of NRC Broadcasting. This required extensive research and deep dive analysis of NRC’s financial standing. I discovered numerous outstanding invoices and implemented new policies and procedures to increase the collection of outstanding balances. In addition, I applied payments on behalf of 7 offices across Colorado including 3 separate business entities. Generated reports for sales, aging, payroll, traffic, billing, commission, and trade. Trained new sales team members on the ERP systems and guided team members on strategies for collecting money at point of purchase. § Increased collections by $400K in 1 year by executing a communication strategy that resulted in a highly positive response for outstanding client balances. § Eliminated bad debt and collected $50K+ in 3 months by personally and persuasively outreaching to clients to remedy aged receivables.

I was brought on board to contribute to the launch of Outdoor Legacy’s new business entity, A.S.P.E. I served in a dual operational role maintaining operations for both Outdoor Legacy and A.S.P.E. My role included; accounting, tracking and coordinating landscaping services and repairs, coordinating fleet movements, and scheduling maintenance.§ Decreased labor costs by more effectively managing schedules and labor on behalf of both companies.

Riverside, Ca, Us

I launched my professional career with this designer and manufacturer of marketing and advertising signage. I was hired to establish operational processes and facilitate growth when the company launched a new satellite location in Colorado. As a process oriented individual, I immediately identified opportunities to improve the project lifecycle. I revamped and rolled out new design and manufacturing practices from the point of submittal of client spec through design orders and production. I also researched new clients in the area and adjusted pricing strategies based on regional trends to build market share. § Captured a 30% capacity improvement; equating to an average income increase of $20K/month by restructuring procedures. These high impact practices were adopted by California, Las Vegas and Arizona offices.