Christian Johnson, Pmp Email & Phone Number

Seattle, Washington, United States

Leading the development and maintenance of the enterprise business continuity management program as part of the broader Enterprise Risk Management program at Fred Hutchinson Cancer Center. Developing and maintains tools and instructional guides for emergency management and business continuity planning following industry best practices.

Seattle, WA

Lead and manage projects across multiple organization wide departments including coordination with partner institutions supporting SCCA's strategic goals and initiatives. Collaborate with process owners, technology owners, and stakeholders to identify project scope, goals, deliverable's, and success criteria. Create and direct multidisciplinary project.

Redmond, Washington

• Manage governance, risk, and compliance efforts using EGRC tool across Cloud Infrastructure and Operations global teams consisting of 300+ users supporting Azure for Microsoft ($9B annual revenue) via 1,100+.
• Drove and managed successful migration to new governance and compliance platform (EGRC) across MCIO.
• Developed, implemented, and maintained schedule of control testing campaigns across MCIO, lead regular cadence engagements with program leads and engineering to identify and track change requests, system updates, and.

Managed end-to-end high visibility business services, tracked changes and identification of future state business processes & capabilities, that contributed to the operational and technology long range planning cycles of the Supply Chain Business Technology (SCBT) division of Microsoft.

Provided leadership and support for the Technology Service Level Management team in implementing the Service Level Management process and deliverables across T-Mobile. Assisted with key Continuous Service Improvement cross-team initiatives. Build out and design, document, and improved the Service Level Management process and discipline across organizations.

Redmond, Washington

• Led and drove critical business process scenario analysis, mapping, and improvements initiatives resulting in improved real-time measure of Chat service volume during Windows 10 product launch, improved (63%) system.
• Defined and implemented innovative service measures with a focus on business value and customer service impacts. Documented and communicated issues both technical and business functional.
• Developed lean Six Sigma-based methodology and deliverables and managed cross-team effort by facilitating analysis and deep-dive sessions with business stakeholders and service engineers.
• Created high-level and detailed process diagraming using Visio, system integration documentation and diagraming while communicating project status to stakeholder and leadership audiences.

Redmond, Washington

• IT Service Management (ITSM) for high profile (CSS) business systems (200+ systems including 20+ mission critical systems and applications) for multiple commercial global business partners. Primary point of contact and.
• Supervised and managed escalated incident support vendor team handling high volume support cases; improved speed to respond (STR) and time to resolution (TTR) by improving processes, building tools and templates.
• Drove incident and major incident (critical event) management, problem management, service desk partnership management and continual improvements including communications to high level directors and leadership.
• Partnered with Business Continuity team for disaster recovery risk identification and mitigation. Worked across partner teams to track Disaster Recovery (BCDR) test results and Business Continuity Plans (BCP).
• Authored and negotiated service (SLA’s) and operational (OLA’s) levels with IT partners and business customers resulting in improved engagement and escalation processes.

Redmond, Washington

• Managed and implemented service level (SLA) and operational level (OLA) documentation with IT partners and business customers.
• Authored and negotiated service levels with partners and business customers resulting in improved engagement processes and higher result satisfaction for users and business partners.
• Developed and maintained high usage public and internal SharePoint sites improving and streamlining team collaboration efforts and visibility while minimizing randomization.
• Managed application portfolio (APM) and requisite data (CMDB) including application supportability assessments and service improvement plans for over 100+ applications and systems.

Redmond, Washington

Developed cross-team process and support documentation. Created team SharePoint site and maintained / updated content on team external website. Created and implemented newsletter communication plan, unified communication and documentation templates, and team process guides. Infrastructure asset management, finance and budget management, and vendor.

Bellevue, Washington

Recognized as consultant of the year by Congruent (2005).Specific analyst responsibilities consisted of business requirements gathering, analysis and functional specification creation adhering to SDLC. Coordinate with business, development, analysis and test teams. Perform functional testing, both scripted and ad hoc. Review production support issues.

Seattle, Washington

Business Systems Analysis and Project Management in a cross-departmental team performing rapid application development (RAD) of search features for a dynamic, multi-tiered internet application. Gathered business requirements, created functional specifications, use cases and test plans. Interviewed business owners and technical specialists in joint.

Kirkland, Washington

Responsibilities included database creation from batch file process on Oracle and Sybase platforms, the creation and application of SQL scripts and database table loads developed from client-specific design criteria utilizing in-house custom applications and other backend database tools to configure custom client application. Database and application.