Claire Jones Email & Phone Number

Nottingham, England, United Kingdom

Act as the key point of contact in People Analytics to support the business in large scale projects (organisation changes, M&A, annual reward processes, data migration projects etc.). Most recently, providing People Analytics support on three major restructures of c.9,500 employees.Daily use of Power BI, Oracle and Excel.Monitor data compliance and quality, supporting data quality strategy building and management.Work closely with HRIS, tech teams and HR teams globally.Investigate and fix complex data issues ensuring data quality is continually maintained and improved.Report and dashboard building, providing people metrics and insights at exec level aiding critical business decisions.Manage large, complex data sets for a workforce of c.31,000 employees globally.

Nottingham, United Kingdom

Responsible for providing data analysis and reporting for both the internal HR Services Team and the wider business.Provide data and insights to improve efficiency in processes through root cause analysis and trends.Provide MI reporting to support business projects and make business recommendations where appropriate.Analyse complex data sets from multiple systems to provide HR related MI, working within GDPR guidelines.

Nottingham, United Kingdom

Responsible for the build and development of MI that supports the needs of all front line servicing teams, assessing business requirements and working closely with management teams. Build, develop and support the delivery of key exec level MI, ensuring that the content, quality and timeliness of these outputs are of a sufficient standard to provide essential insight that represents the Service function.Proficient in numerous systems and reporting software, including SAP, Cisco, Oracle, Salesforce, Power BI, VBA and SQL, and working to ITIL methodology.An MI lead on large scale projects, including the Voyager project overseeing the replacement of systems and reporting tools.

Nottingham, United Kingdom

Provide accurate, timely & transparent information to support contact centre management teams to understand performance, improvement opportunities and areas of concern. Support MI delivery from functional to agent level, in a controlled manner that includes ongoing maintenance of reports, documentation and systems. Act as a subject matter expert and trusted point of contact for MI related queries.Provide coaching and act as a mentor to a team of 4 MI Analysts.

Nottingham, United Kingdom

Deliver MI outputs and share analysis that underpins the workings of the Contact Centre. Act as a key liaison & subject matter expert for all UK Contact Centre operations both onsite & off site for all MI related and reporting queries.

West Bridgford, Nottingham

Lead on major redundancy projects, processed the annual pay award for c.8,000 employees, and provided MI on headcount, attrition, sickness, resourcing, and diversity. Demonstrated excellent attention to detail, planning, high organisation and strong communication skills, and the management of 1 Analyst

HR Co-ordinator for both the Retail Team and Leave Management Team. Provide specialist advice on parental rights, retirement, severance, career breaks, AWOL, and absence management for all business areas across the UK. Analyse large, complex amounts of data.Managed a team of 6 administrators.

Foundations Of Power Bi

Foundation Certificate In It Service Management

Prince2 Foundation, Project Management, Pass

Certificate In Personnel Practice, Human Resources Management/Personnel Administration, General, Pass

Bachelor'S Degree, Ba(Hons) In English Literature

Certificate In Sports Nutrition

Level 3 Certificate In Personal Training