Christina Jonson Email & Phone Number

Redmond, Washington, Us

Seattle, Washington, Us

Own telesales and customer service performance and KPI’s, effectiveness and efficiency measures. Use available data to analyze and understand drivers of various metrics. Drive continuous improvement based on findings.Ensure appropriate budgets are set and controlled through P&L management.Work with the Brand, Workforce Management, and Finance to deliver accurate call demand forecasts and budgetary planning.Ensure that call center activities align with the business strategies. Participate in planning and developing road map to maximize revenue, drive business improvement, efficiencies.Ensure Hotwire operations are aligned to core business strategy & execute on key initiatives.Develop agent policies, processes, and procedures for the call centers to optimize performance in all areas. Gain clear understanding of when and why call centers exceed agreed operational tolerances. Participate in regular updates to various levels of management on the state and health of the business.Liaison with other brand teams to identify best practices and adopt as appropriate for Hotwire

Bellevue, Wa, Us

RedCloud is a boutique Management Consulting firm founded in 1995, based in Kirkland, WA with a primary goal of empowering businesses to realize their potential and reach peak performance. Everything we do is always executed with a complete and unwavering focus on accountability, dependability and results. We are able to achieve this by providing a broad array of both Business and IT Consulting in addition to staffing solutions to Enterprise clients. Our professional services include Strategic Planning, Process Improvement, Project and IT Product Management, Sales and Marketing, and Business Intelligence Services. Visit us at www.redcloudconsulting.com

Seattle, Wa, Us

Enabling a best in class Global selling support experience!

Sydney, Nsw, Au

•Carrying out research and data collection to understand the organisation;•Conducting analysis;•Interviewing employees, management team and other stakeholders;•Running focus groups and facilitating workshops;•Identifying issues and forming hypotheses and solutions;•Presenting findings and recommendations to leadership;•Implementing recommendations/solutions and ensuring the leadership team receives the necessary assistance to carry it all out;

Paris, Île-De-France, Fr

Redmond, Washington, Us

Focused on enabling a great digital download support experience for our Office customers

Manage up sell and cross sell inbound call program. In 2011, exceeded target of $156M.

Redmond, Washington, Us

Us

Washington State University

Bachelor Of Arts (Ba), Merchandising & Textile