• Collaboration on the "Eco Smart Batt" project, led by Ferroglobe, delivering technological solutions and applying advanced analytical methods to improve battery efficiency and foster sustainable mobility innovation. • Development of artificial intelligence-driven solutions, integrating predictive analytics with business strategies. • Implementation of API integrations to connect internal solutions with client CRMs, enhancing data flow and interoperability. • Monitoring of strategic objectives' progress, ensuring alignment with organizational goals.

• Creation of performance indicators (KPIs) to monitor processes and projects, aligning metrics with organizational objectives. • Development of dynamic dashboards and automated reporting systems to support managerial decision-making. • Reduction of report generation time by 40% through the automation of analytical workflows using Python. • Design of BI dashboards to monitor network incidents across Latin America, cutting average resolution times

• Led a multilingual team (Portuguese, Spanish, and English) composed of individuals from diverse nationalities, ensuring uninterrupted network service 24/7. • Centralised of BT's network management in Latin America at the Network Control Centre located in Hortolândia, Brazil. • Applied data analysis techniques to monitor KPIs and performance metrics, ensuring compliance with SLAs and optimising network availability. • Created dynamic dashboards to identify trends and provide strategic insights, utilising data analysis techniques to support decision-making and resource allocation. • Fostered a culture of Lean thinking within operational teams, focusing on continuous process improvement to deliver value to the customer. • Guided the team to achieve the collective 'Bronze' certification from Six Sigma, ensuring the application of Lean tools and principles in the workplace. • Achieved an increase from 73% to 94% in the resolution of incidents within the defined SLA after implementing continuous improvement.