Work remotely from home via Network/Skype.Coordinated moves with drivers to pick up and deliver to customers.Data/Order entry into multiple systems, including DispatchMate.Customer service and support.Invoicing and Accounts Receivables/Collections.Monthly/Weekly Statements (Sage).Marketing, email blasts, social media (Benchmark, FB, IG, Twitter and LinkedIn).In-depth knowledge of Word, Excel, Outlook and PowerPoint.Create social media posts, using Photoshop and Illustrator.File sharing via email (Microsoft 2013 & Office 365) and Google docs.

Maintained database of suppliers and vendors.Implemented sourcing for products.Negotiated for price points.Competent customer service and support, focused.Liaison for special interest groups (i.e. Special Olympics).Point of contact for all clients and trades.Budget and expenditure management.Provided reports for executive management/owner.Successfully met all deadlines in a timely manner.Extremely technically competent and proficient with Microsoft Office Suite.Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.Reduced costs through client and distributor price negotiations.Aggressively pursued competitive accounts by differentiating company from competitors.Developed international business relationships to drive business units abroad.Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.Produced contracts, reports, letters, and proposals for clients.Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.Resolved customer issues quickly and managed accounts to increase sales and meet quotas.

Managed a full-time staff of 9 and part time staff of 6.Recruited, Interviewed and trained staff.Met sales targets month after month.Customer service and support.Handled customer inquiries and complaints.POS, Cash handling, Credit Card Processing.Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.Recommended loan approvals and denials based on customer loan application reviews.Assessed budget plans and present costs to forecast trends and recommend changes.Reviewed and edited loan agreements to promote efficiency and accuracy.Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.Boosted branch sales by developing and deepening customer loyalty through incentive programs.Met deadlines by proactively managing individual and team tasks and implementing procedural processes.Engaged employees in business processes with positive motivational techniques.Submitted loan applications to loan underwriter for verification and recommendation.Assessed employee performance and developed improvement plans.Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.Wrote reports detailing branch activities.Maintained friendly and professional customer interactions.Managed branch with average of $60,000 in monthly deposits.Motivated staff to exceed quotas consistently.

Managed a department of 4 full time staff, 3 part time staff and 55 contractors.Managed all departmental requirements.Appropriately recruited contractors/carriers.Trained personnel on all areas of distribution.Supplied exceptional customer service and support.Consistently met monthly sales targets.Effectively resolved complaints using conflict resolution.Productively executed and assisted with new product launches.Responsible for creatively outsourcing methods to attract customer growth.Accountable for weekly planning.Increased client retention by providing superior customer service.Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.Boosted team performance with enhanced employee evaluation processes.Developed and managed operating budget, meeting department goals.Drafted and reported monthly and annual sales, P&L and staff performance to inform management.Budget Controls - $500,000 - $1,500,000B2B, B2c and B2G sales