Driving customer engagement from qualification, solution development to solution pitching. Looking after the development, implementation and management of technology strategies and solutions to support business objectives.

Conceptualizing, designing and delivering innovative ICT transformation services to our customers in APAC through building trusted relationships to make sure our clients know we are here to make them successful.

Focused on supporting the regional growth strategy I'm directing a team to support qualified opportunities, and continue to build/develop the team’s proactive capabilities and leading initiatives to solidify and pave the path to drive the overall Pre-Sales engine for International Sales.Improved proposal win-rates and reduced proposal response times through implementation of a robust bid & proposal management framework.Played an instrumental role in securing the largest, single contract in the history of the company for delivering Outsourcing and Digital Transformation outcomes to one of the leading Telecommunications company in Singapore.

Pursued, negotiated and won innovative, technologically advanced and commercially compelling solutions through consultative, data-driven, and outcome-based techniques. Supervised improvement of new service through co-operation with product development business lines by utilising agile methodology. Produced mitigation policies by recognising solution delivery and examining risks factors. Designed IT outsourcing value plans to assure project delivery according to business and customer needs. Created procedures and standard tools to apply global pre-sales practices • Negotiated and secured modern commercially and technically solutions by co-ordinating regional/country service architect community.• Directed service architects in bid team for IT outsourcing contract with TCV of almost $60M.

• Evaluated and assessed project member performance. Team size varied from 2 to 10 consultants• Lead the project planning, implementation and transition ensuring successful delivery within deadlines;• Managed Application lifecycle from specification through development into implementation• Performed project progress monitoring and reporting and communicate to all stakeholders

Prepared business plans by evaluating financial corporate case and operational objectives. Planned and executed organisational structure including governance, HR operating tactics, roles and responsibilities, organisation hierarchy, and quality controls. Led the development of IT service management methods to achieve organisational goals. Liaised with senior and executive management to guide industry best methods for strategic planning purposes.• Established IT operations of shared service center for global telecommunications companies including Bangladesh, Malaysia, Pakistan, and Thailand with about 300 key resources.• Developed organisational blueprint for IT shared services centre for more than 300 staff members.

Spearheaded service and project managers in APAC region by recruiting and managing team of 15 members. Performed bid processes by negotiating deals, investigating risks/due diligence and contributing in senior customer meetings/presentation. Carried out delivery and support of managed mobility services around the Asia Pacific region. Made strong relationship with partners, stakeholders, clients, and C-level management to execute smooth work flow. Produced and executed organisational and processes structure to raise current business accounts and support development events. Assured operational availability of all aspects of delivery including service desk, partner services, and IT platforms. Built regional service management and transformation team by performing all aspects of recruitment.• Organised portfolio of key enterprise accounts with 50K+ mobile connections and 28 partner operators in 23 countries with internal delivery teams around the globe.• Implemented the mobility services across 11 countries in APAC region by effectively managing multi-cultural teams.

Led the delivery of contracted services within Asia Pacific during the complete contract life cycle. Defined strategy and implemented comprehensive organizational change and service improvement programs designed to grow existing accounts and support business development activities. Communicated with customers, senior management, internal departments, and vendors to achieve successful service delivery. Led and direct forward-thinking service delivery team of 150 people with 8 direct reports.• Sustained service performance of legacy data center services throughout a major data centre consolidation programme.• Developed and managed strategic service improvement programs.• Developed, tested and implemented Disaster Recovery and Business Continuity Plans.

• Managed and supported technical implementation for a variety of ERP and CRM software (BaaN, QAD & Oracle) within Europe. • Established support organizations for both customers and internal based on ITIL. • Provided sales support and bid management for sales opportunities.