Celeste Ramos Email & Phone Number

Converse, Tx, Us

San Antonio, Texas, Us

San Antonio, Texas, Us

San Antonio, Texas, Us

As the dedicated Network Technician at East Central Independent School District, I played a pivotal role in optimizing network performance and ensuring seamless connectivity. Over the course of 1 year and 5 months, I demonstrated a comprehensive skill set, contributing to the efficiency and reliability of the school's network infrastructure.Key Contributions:-Google Sheets Proficiency: Utilized Google Sheets for streamlined data management and reporting, enhancing overall workflow efficiency.-Customer Support Excellence: Provided exceptional customer support, addressing technical queries promptly and fostering positive user experiences.-Infrastructure Optimization: Actively contributed to infrastructure optimization, ensuring the reliability and scalability of the network.-Troubleshooting Expertise: Demonstrated strong troubleshooting skills, swiftly resolving network issues to minimize downtime.-Efficient Hardware Deployments: Led successful hardware deployment projects, ensuring the integration of new devices into the network.-Workload Prioritization: Prioritized workloads effectively, managing simultaneous tasks to meet organizational objectives.-Performance Monitoring: Implemented performance monitoring strategies, ensuring proactive identification and resolution of potential issues.-Networking Proficiency: Applied in-depth networking knowledge to maintain and enhance the overall performance of the school's network.-IT Operations Management: Played an integral role in day-to-day IT operations, contributing to the smooth functioning of the technology ecosystem.In this role, I not only maintained the integrity of the network but actively contributed to its growth and efficiency, ensuring that it met the evolving needs of the educational environment.

San Antonio, Texas, Us

As a Senior IT Technician at East Central Independent School District, I played a pivotal role in ensuring the seamless functioning of technology resources. Leveraging a robust skill set encompassing customer support, hardware deployments, and IT operations, I contributed to the overall efficiency and reliability of the school's IT infrastructure.Key Contributions:-Customer Support Excellence: Delivered exceptional customer support, swiftly resolving technical issues and ensuring end-users' uninterrupted access to IT services.-Efficient Hardware Deployments: Led successful hardware deployment initiatives, ensuring the timely and effective setup of IT equipment to meet organizational needs.-Optimized IT Operations: Managed day-to-day IT operations, implementing troubleshooting measures and proactive maintenance to uphold a high standard of operational efficiency.-Network Training Advancement: Underwent specialized training under a network expert, enhancing skills and knowledge to contribute significantly to network administration and support functions.In addition to my core responsibilities, I proactively sought and received specialized training under a network professional, further advancing my capabilities in network administration and support. This additional expertise contributed to the overall robustness of the school's IT ecosystem.

San Antonio, Texas, Us

As an Information Technology Technician II at EC Technology Operations, I played a pivotal role in shaping and enhancing the technology landscape. Over a span of 2 years and 5 months, I gained extensive expertise in training, customer support, hardware deployments, and IT operations, contributing significantly to the success of the organization.Key Contributions:-Comprehensive Training Initiatives: Assisted in the design of and conducted training, ensuring that team members were well-equipped with the latest skills and knowledge.-Exemplary Customer Support: Provided exceptional customer support, addressing technical queries promptly and fostering positive user experiences.-Efficient Hardware Deployments: Led successful hardware deployment projects, from planning to execution, ensuring optimal functionality and reliability.-Streamlined IT Operations: Implemented effective strategies for IT operations, optimizing workflows and enhancing overall efficiency.In this capacity, I not only gained valuable experience in diverse IT functions but also played a key role in fostering a culture of excellence within the team, contributing significantly to the overall success of EC Technology Operations.

San Antonio, Texas, Us

As an Information Technology Technician I at EC Technology Operations, I embarked on my professional journey in the dynamic field of IT. Over a period of 3 months, I provided essential customer support, offering IT hardware assistance, and actively contributing to hardware deployment initiatives. Operating in the vibrant San Antonio, Texas Area, I laid the foundation for my subsequent roles through proficiency in Google Chrome, laptops, and computer hardware.Key Contributions:-Customer Support Excellence: Delivered essential customer support, addressing queries and technical issues promptly to ensure smooth end-user experiences.-IT Hardware Assistance: Provided hands-on support for IT hardware, troubleshooting issues, and contributing to the efficient functioning of hardware components.-Active Role in Deployments: Actively participated in hardware deployment projects, gaining practical experience in project planning and execution.-Technological Proficiency: Demonstrated proficiency in key technologies, including Google Chrome, laptops, and computer hardware, setting the stage for subsequent roles.In this entry-level position, I not only contributed to the immediate operational needs but also laid the groundwork for my subsequent roles by developing a solid understanding of core IT functions and technologies.

San Antonio, Texas, Us

In my dynamic role at Heritage Middle School, I played a multifaceted role, managing various aspects of library operations, textbook coordination, and technology support.Key Responsibilities:-Managed daily disbursement of items to 150+ users using Alexandria Database.-Coordinated textbook disbursement and maintained inventory using Destiny Database.-Provided assistance to students, teachers, and staff in locating materials.-Trained users on Overdrive App and 3M app (Bibliotech Library).-Addressed minor technology issues on campus (internet, laptops, printers), escalating when necessary.-Created training videos for meetings and documented campus events for library social media accounts.-Utilized Roxio for video conversion and editing.-Oversaw scheduling of labs/library for various purposes (teachers' use, testing, etc.).-Assisted the tech team as needed.Skills:-Proficient in Microsoft Office and Microsoft Excel.-Experienced in social media management.-Effective scheduling and coordination abilities.-Fundraising expertise.In this role, I successfully managed diverse responsibilities, ensuring seamless library operations, efficient textbook distribution, and effective technology support for the school community.

Master Of Science - Ms, Management And Leadership

Bachelor'S Degree, Network Engineering And Security

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

High School Diploma