Cj Reese Email & Phone Number

Sandy Springs

• Act as a liaison between our large screening accounts and various internal departments such as Sales, Operations, and Billing. • Monitor, enter, update, and close Service Center tickets.• Ensure that internal client fact sheets are kept current and relevant.• Obtain first-hand customer information and help make recommendations for improvements to products and services.

Sandy Springs

• Edited confidential background check data using the UNIX programming environment.• Provided and scheduled drug test results weekly for 50-60 applicants and clients using the CPScreen application.• Trained and mentored new hires as delegated by management on various company’s platforms.• Answered and resolved 100-120 incoming calls weekly, using 10 different platforms to provide background information as a service to clients.

Alpharetta

Checked public records for sensitive data using 10 web based applications.Serviced internal and external customers in a call center environment.Reset passwords on a variety of proprietary internet platforms.Educated customers on how to use website applications and interpret reports.

* Added, removed, and modified user's accounts in active directory in an exchange server 2007 environment* Repaired and resolved IBM and Dell computers for users in a Windows XP and Windows 7 operating system environment * Assisted users in the activation and setup of their handheld blackberry devices * Assisted field technicians by logging into IBS and troubleshooting call collector devices that are not working properly and reprogramming them remotely* Responded to over 300 end user's computer inquiries and requests using a web ticketing software application called spiceworks

Installed a variety of software programs such as MS Office, Pivotal, Visio, Photoshop and other programs for usersRepaired IBM and Dell computers for end users by replacing hard drives, installing RAM, removing spyware and viruses, replacing cd-rom drives and resolving other hardware issues with minimum down timeAssisted remote users by phone to resolve computer problems using either terminal services or pcAnywhere. The user's computer problems ranged anywhere from a virus on their pc, a damaged hard drive or assisting them with connecting to the company's VPN Maintained and controlled inventory of all computer equipment, printers, copiers, scanners and other peripheral devicesPatched user's computers to protect them from possible future security threats

Supervised 6 employeesControlled CCTV multiplexer camera systemMonitored and controlled fire alarm system activities to ensure it was working properly Developed excellent communication skills by assisting clients with security issues

Processed confidential personnel recordsMonitored secured database to ensure information was accurateControlled administrative actions for a company of 80 personnelFiled time sensitive documents for proper handling

Bachelor Of Science, Computer Information Systems

Diploma, Computer Office Technology