Responsible for the overall Quality Management Systems of Grammer Americas including 9 manufacturing locations, corporate HQ, and several corporate support sites. Directing the internal and external audit programs for ISO9001 and IATF 16949:2016.Primary responsibility for document control of all QMS related policies and procedures. I am also currently serving as security admin for all customer portals and B2B in the Americas region, managing 70+ unique logins/accounts between automotive and commercial vehicle customers.I continue to serve as a subject matter expert for Ford/GM/Stellantis CSR's, responsible for training Quality and MP&L staff on external customer requirements, web portals, and systems. I also keep all customer portals updated with contact changes, certificate updates, and provide corporate oversight/monitoring of issues.Serving as a super user for several internal B2B platforms communicating between Global HQ in Germany and the Regional HQ in America, ensuring on-time and accurate reporting of quality data, cost of poor quality, customer scores, etc. I'm also the primary trainer responsible for on-boarding and training quality staff on those internal systems and processes.Inherited the complex process of onboarding all of our sites to the new Ford Ariba platform - completing the onboarding of all sites in December 2023.

Worked as the direct corporate quality support/escalation contact responsible for two internal manufacturing facilities in NW Ohio, and one facility in Southern Tennessee. I provided corporate scorecard management and tracking for all sites within the US and Mexico who are supplying to Ford, GM and Stellantis. I also provided quality systems and internal database support to all sites within our Functional Plastics division - who are providing injection and blow molded components and assemblies to the automotive industry.

My primary focus during this time was support of one specific plant in Mexico (both remotely from NW Ohio, and significant time spent directly on site in Mexico) during a critical turnaround initiative. During this time, I also championed corporate QMS objectives and provided training and administration of internal quality software to all sites in the region. Additionally, I was the primary escalation for all plants in the Americas region - regarding Ford escalations and support.

Worked as an internal IATF lead auditor, and also supported registrar and customer audit activities for six manufacturing facilities in the US and Mexico.

Managed a team of 6 direct reports including quality engineers and coordinatorsQuickly improved customer confidence, recovered all scorecards back into green status within 6 months Reduced customer chargebacks by 80% over my three year tenureLed BG team to become the first IATF certified plant in the organization - March 2018Worked with a diverse customer mix of roughly 15 customers (Ford, FCA, GM, Nissan, and many tier 1 customers such as Valeo, Faurecia, Magna and others)Leadership, coaching and mentoring staff

Conducted bi-annual internal audits at six manufacturing facilities as well as the corporate offices as an IATF16949 lead auditor.Supported all facilities with 3rd party registrar and customer audits.Worked with all plants to continually improve the QMS and ensure compliance to ISO/TS 16949, ISO 9001, internal and customer requirements.

Championed corrective action process for current model quality issuesRepresented TMD at customer and supplier facilitiesTrained quality coordinators/auditors to quality standards & proceduresProduced detailed inspection and assembly instructionsMonitored supply base/issue vendor rejections and chargebacks

Managed internal certification and non-conforming material processes.Supported quality auditors and provided direction as the primary quality contact on the shop floor.