Cynthia Silloway Email & Phone Number

Alpharetta, Georgia

Responsible for renewing and increasing the Customer Service Maintenance Contracts and generating sales leads for same. Provide data analytic standard reporting and ad-hoc analytics to support sales teams for all customer and financial inquires. Resulted in Service Agreement revenue growth despite industry revenue decline during 2020. SAP, Tableau, Salesforce

Greater Atlanta Area

Business Analyst, Inventory Control – NCR Depot Services– Lead a team of 10 Order Management Agents and Inventory Control Specialists. Manage all inventory in the depot department, which averages 140K pieces worth $32.2M.– Designed audit systems; perform and reconcile onsite and offsite inventory audits for customer-requested and internal audits for $100M+ in inventory (depot and offsite vendor managed inventory). Reduced inventory loss from $240K to less than $3K in one year. Identified and implemented corrective actions for process improvement.– In charge of Depot Order Management, which includes processing of 80K orders annually for customers such as Sear’s Holding, TGI Fridays, USPS, Barnes & Noble, Dollar Tree, Starbucks, Canadian Lottery, and many others.– Responsible for the detail part inventory integrity, moving 54K transactions annually valued at more than $4.8M. Achieved 100% acceptability (no lost inventory).– Oversee for all production inventory, approximately 6K jobs per month, managing 116K transactions annually.– Resolve all complex inventory issues across all internal systems. Work closely with customers in resolving inventory issues with consigned inventory and inventory audits. Develop customer-specific audit and inventory procedures based on customer needs or other regulations.– Serve as liaison to IT for all Oracle ES system-related projects (system conversions, upgrades, and new process integration) involving order management and inventory. Involves specification writing, testing, and analysis.– Calculate and manage all departmental monthly financials adjustments to finance. Design and produce a monthly operationally-based cross-reference to the P&L for monthly financial review of results against actual.– Developed and designed various database applications using Microsoft Access for tracking and daily control of inventory activity and order management integrity.

Greater Atlanta Area

– Team Lead, Return Logistics (1997 – 2002)– Financial Analyst, Inventory Accounting and Repair (1995 – 1997)

Bedminster, New Jersey

– Staff Manager, Market Analysis and Forecasting (1989 – 1993)– Level one manager, various departments (1985 – 1989)