- Provide data analytics and cross-functional management of service-related difficulties and engineering improvement projects. - Drive strategic initiatives to improve customer satisfaction and operator experience. - Administer aftermarket provisioning, certification requirements, and repair capabilities for entry into service.

- Ensured customer satisfaction through regular communication and timely resolution of problems.- Developed and managed annual projects to drive internal and customer quality initiatives across the Honeywell Aerospace footprint, resulting in over 30% reduction in overall defects per million year over year. - Implemented root cause and corrective action tracking at internal sites to drastically improve on-time response.

- Generated and maintained an integrated master schedule to track project milestones and manpower support while simultaneously constructing risk mitigation strategies. - Vital in developing final FAA and Boeing required documentation for the 331-400C Auxiliary Power Unit (APU) entry into service.- Coordinated successful transition of 331-400C APU from development assembly into the engine production line.

-Oversaw the Airbus A350 HGT1700 APU program as Lead AME PM, and executed the related cost take out, manufacturing, and planning processes.-Organized an Industrial Readiness Review with Airbus, as well as familiarization of the IPCA process when held at Phoenix Engines site for the APU-Supervised the RCCA analysis during repeated test failures for production units, and organized the subsequent corrective action tasks.

-Active in managing multiple pneumatic component testing programs for both development and qualification requirement.-Learned the process for following and initiating DO-160 and other specification testing in order to meet customer and FAA requirements for hardware.-Exposed to testing processes, such as pneumatic valve setup and necessary safety precautions, as well as testing equipment, including strain gauges, thermocouples, optical encoders, and Dewetron recording equipment.

-Mentored by a Professional Engineer with over 25 years experience.-Actively involved in developing solid models and drawings for equipment used in power production,as well as assessment of necessary repairs and design changes.-Exposed to manufacturing processes such as CNC milling and lathing, as well as inspection equipment including laser tracking and FaroArm devices.