Chris Smith Email & Phone Number

Cayman Islands

Cayman Islands

Cayman Islands

Cayman Islands

Cayman Islands

Volunteering to support The Cayman Islands Government emergency response efforts in the face of the COVID-19 pandemic, I am applying my professional skills and expertise to support complex and urgent crisis-response operations and strategy.

Cayman Islands

As one of 5 high-performance Operations Directors, I led a team of systems and business analysts as we planned and implemented strategic initiatives to improve operations and process efficiency while enhancing client experience. As Operations Director, I also oversaw diverse avenues of quality control, from data standardisation and privacy to training and team member satisfaction. Always on the lookout for innovative process improvements and waste reduction, I strengthened and streamlined the… Show more As one of 5 high-performance Operations Directors, I led a team of systems and business analysts as we planned and implemented strategic initiatives to improve operations and process efficiency while enhancing client experience. As Operations Director, I also oversaw diverse avenues of quality control, from data standardisation and privacy to training and team member satisfaction. Always on the lookout for innovative process improvements and waste reduction, I strengthened and streamlined the work of each business unit across the Americas region by reducing redundancy and implementing automation initiatives.Major Achievements As Operations Director, I created and implemented a campaign of process improvements designed to reduce duplicated tasks, cut costs, and increase efficiency across diverse teams. This campaign was critical in addressing long-standing redundancies and inefficiencies created by previous acquisitions. I also led the Americas region in adopting company-wide digital transformation initiatives. My digital leadership included overseeing the implementation of GDPR policies and procedures, as well as regional delivery of the Global Process Alignment strategic programme. With my unique combination of operational and technical experience along with my organisational policy skills, I was able to standardise data and software, establish best practices, and eliminate redundant tasks. Show less

Cayman Islands

Overseeing a talented and capable team that spanned across 3 jurisdictions, I was responsible for managing a Private Equity and Corporate client portfolio composed of more than 10,000 clients. As the key link between executive strategists and major clients, I was tasked with meeting business development objectives while maintaining high-quality client relationships. This role required that I constantly aligned strategic goals with client needs, leveraging collaborative flexibility and… Show more Overseeing a talented and capable team that spanned across 3 jurisdictions, I was responsible for managing a Private Equity and Corporate client portfolio composed of more than 10,000 clients. As the key link between executive strategists and major clients, I was tasked with meeting business development objectives while maintaining high-quality client relationships. This role required that I constantly aligned strategic goals with client needs, leveraging collaborative flexibility and communication skills in order to satisfy diverse stakeholders. As the Business Unit Director, I was responsible for expanding revenue and identifying opportunities for growth. By developing an annual business plan and budget strategy, I maximized cross-selling and up-selling opportunities within our portfolio, engaged new high-value clients, and generated new commercial opportunities. Show less

Cayman Islands

At MCS, I developed and executed initiatives to support the company’s mission as a provider of end-to-end IT services and advice for leading offshore financial services institutions. Utilising a scaled version of PRINCE2 methodology, my project oversight involved start-to-finish management from resource planning and requirement analysis to deployment and impact assessment.

Cayman Islands

As a specialist in workflow and business practices tailored for the offshore financial service provider market, I provided expert business consulting, process improvement, and software implementation support with a focus on the ViewPoint suite. By guiding implementation timelines, developing training and adoption initiatives, and maintaining superb relationships with clients, I was able to establish and grow my reputation as a trusted and adaptable link between managers and customers.

Cayman Islands

At Caledonian Fund Services, I acted as Project Sponsor, coordinating and implementing a crucial upgrade to their ViewPoint business software. This upgrade would bring necessary improvements in efficiency, features, and security, but required a major reconfiguration and reorientation of company practices and policies. My project oversight included implementing a data quality review, initiating a data clean-up plan, and founding on-going data governance policies for the ViewPoint system. In… Show more At Caledonian Fund Services, I acted as Project Sponsor, coordinating and implementing a crucial upgrade to their ViewPoint business software. This upgrade would bring necessary improvements in efficiency, features, and security, but required a major reconfiguration and reorientation of company practices and policies. My project oversight included implementing a data quality review, initiating a data clean-up plan, and founding on-going data governance policies for the ViewPoint system. In addition, I oversaw the importation and/or creation of standard data templates that enabled the system to generate and store forms, documents, and reports. Show less

Cayman Islands

Technical Environment: a leading provider of specialized administration services to the alternative investment industry, offering a fully outsourced front to back office solution to Hedge Funds, Private Equity and Fund of Funds.Responsibilities: As the manager of a team of Corporate Secretarial Administrators specializing in servicing clients in the alternative investments industry, my responsibilities included development of team members by creating channels of communication between… Show more Technical Environment: a leading provider of specialized administration services to the alternative investment industry, offering a fully outsourced front to back office solution to Hedge Funds, Private Equity and Fund of Funds.Responsibilities: As the manager of a team of Corporate Secretarial Administrators specializing in servicing clients in the alternative investments industry, my responsibilities included development of team members by creating channels of communication between departments to enhance company operations and broaden industry knowledge. I implemented and ensured the continuance of departmental and company policy and procedures in order to maintain a high product quality and customer satisfaction, whilst increasing revenues and profitability. I had oversight of 350 Hedge Funds, Private Equity and Fund of Funds clients and he was responsible for the execution of Senior Management initiatives, whilst also performing administrator functions as and when required. Show less

Cayman Islands

As the manager of a team of Corporate Secretarial Administrators specialising in servicing clients in the alternative investments industry, my responsibilities included developing team member skills, establishing communication channels between departments, and engaging with wider industry knowledge. By balancing product and customer satisfaction standards with revenue gain, I learned to identify and nurture win-win profit opportunities for multiple stakeholders, including the 350 Hedge Fund and… Show more As the manager of a team of Corporate Secretarial Administrators specialising in servicing clients in the alternative investments industry, my responsibilities included developing team member skills, establishing communication channels between departments, and engaging with wider industry knowledge. By balancing product and customer satisfaction standards with revenue gain, I learned to identify and nurture win-win profit opportunities for multiple stakeholders, including the 350 Hedge Fund and Private Equity Fund clients I oversaw. Show less

Bachelor Of Arts (B.A.), Economics And Politics (Joint Honours)

Education record