Christopher Taylor Email & Phone Number

Irvine, CA, US

• Over the course of three years, developed a data-centric proposal for a new approach to live game content delivery. Created detailed analytical models, pitched and presented to franchise directors and executives more.
• Conceived, pitched, and helped bring to market WoW’s first-ever 12-month subscription
• Permanent manager of two mid- to senior-level data analysts focused on commercial and live game analytics; interim manager of a team of six analysts
• Member of Global Insights’ Leads group, authored the performance rubrics for Senior Analyst II and Principal Analyst roles, created first-ever consolidated onboarding documentation, and constructed a department-wide.

Irvine, CA, US

• Executed analyses to inform strategic business and gameplay decisions; supervised analysis and reporting on WoW's commercial initiatives
• Developed and maintained a suite of detailed analytical models, including a highly-accurate churn prediction model, to empower commercial and design teams with engagement-related insights
• Reformed and relaunched Global Insights’ Duo Queue program, enabling a guided onboarding experience focused on easing transition anxiety and providing a 1:1 connection for all new department hires

Irvine, CA, US

• Owned end-to-end commercial reporting process for the launch of WoW's eighth expansion, Shadowlands, including creation of multiple Tableau dashboard suites and more than 75 individual communications to executive.
• Built new process and tooling to analyze and understand player flows across WoW's game modes

Baltimore, Maryland, US

• Analytics lead for the Connected Fitness Media team at Under Armour; responsible for strategic insights on advertising solutions, business operations, and management of a mid-level analyst
• Salesforce admin; empowered a 15 person sales team by completely reimagining the sales operations process
• 2018 Top Performer

Orlando, Florida, US

• Created original, scorecard-based business improvement process covering more than 120 retail locations
• Developed, deployed, and administered organization's first Tableau environment

Orlando, Florida, US

• Led the analytics team, including management of two mid-level analysts, while working directly with CFO and COO on special projects like bottom-up budgeting and network-wide key customer performance analysis
• Developed and implemented new support process and workflow for Revenue Management's Pricing Team through the setup, integration, and ongoing maintenance of Typeform and Zendesk; significantly reduced time-to-resolution.

Orlando, Florida, US

• Responsible for modeling and analysis on >$1B of revenue; focused on process improvement, revenue-generating initiative development, and accurate forecasting
• Key player in integration of and revenue analysis on $2.065B acquisition of second largest competitor;personally ideated, forecasted, and tracked ~$7M of associated revenue synergies

Orlando, Florida, US

• Responsible for critical analytical and reporting functions within VSE’s Treasury team, including redesigning the loan portfolio reporting process and developing a detailed inventory return model
• Supported other business units (FP&A, Portfolio Services, Document Origination) within the organization through routine and ad hoc analysis, reporting, and database maintenance

New York, NY, US

• Interpreted and aggregated critic reviews of electronics from Internet news publications
• Performed extensive research for Engadget's product database
• Moderated Engadget's substantial online community

• Directly aided in building gdgt from a startup to a highly desirable web brand through product research, database validation, and community management
• gdgt was acquired by AOL in February 2013 and merged with Engadget

Washington, D.C., US

• Managed reconciliation of firm's expense budget
• Organized and handled cases and briefs
• General clerical duties

Winter Park, FL, US

• Copy Editor for The Sandspur - the Rollins College newspaper

Winter Park, FL, US

• Performed various research, writing, and clerical tasks for Dr. Eren Tatari, Professor of Political Science
• Aided in the publication (through research, writing, and editing) of a paper in a scholarly journal

Maitland, FL, US

• Helped create, build, and maintain a database of potential partners for new commercial business unit
• Facilitated the transition from residential to commercial services

Master Of Business Administration (M.B.A.), Finance And Entrepreneurship

Bachelor Of Arts (B.A.), Economics