Projects:- Hertz Resource Expert 3/13 - present *Assist Standard Agents with questions / situations while on a customer call *Perform Standard Agent duties - Hertz Standard Agent 2/13-present- Spotloan Agent 9/12-2/13 * Take incoming calls requesting service * Data entry private information * Service accounts as needed * Make outbound calls/ send emails as clients/accounts requires

-Retired 07-31-2013-September 2012 Top Lvl 5 Acheiver-Schedule, cancel, and adjust flight reservations-Assist passengers with member accounts-Trouble shoot alternative flight itineraries during irregular operations-Utilize Windows and Windows based programs to accomplish tasks including: *Microsoft Office, Cisco IPCC, Flight Speed, New Skies, Navitaire, FTWeb, and Planet/ETC

- Allscripts System Electronic v11.2 v11.2.3 Health Record Clinical Systems- v10 and v11 Note- Maintain knowledge of "Meaningful Use" criteria, Stage 1 protocol to successfully implement "Meaningful Use" at each site- Deliver training and onsite GO-LIVE support to Providers, nurses, office managers and administration - Create Power Point training materials to enhance and effectively train clients and end-users their new or upgraded version of the EHR-HIPAA Certified- History of establishing an excellent rapport with colleagues, clients and management- Naturally able to encourage and motivate my team professionally

- ICD-9 coding for insurance forms- Accounts receivable- Managed appointments. - Inbound and outbound telephone communications- Manually typed and filed patient account and billing statements- This office was open for after-hours care and was not computerized.