Service Desk Analyst
CurrentIT Service Desk Analyst supporting five luxury commercial real estate properties in the Chicago Loop.
Apr 2022 - Present
AeroLeads people directory · profile
Christopher Vincent Email & Phone Number
Service Desk Analyst
at
Morguard
1 work email found
@morguard.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Desk Analyst
Location
Chicago, Illinois, United States
Company size
Who is Christopher Vincent? Overview
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Quick answer
Christopher Vincent is listed as Service Desk Analyst at Morguard, a with 914 employees, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at morguard.com and a matched LinkedIn profile for Christopher Vincent.
Christopher Vincent previously worked as Project Manager at Health Care Service Corporation and Enterprise Project Manager at U.S. Cellular. Christopher Vincent holds Certificate Of Project Management, Project Management from Depaul University Continuing And Professional Education.
Company email context
Email format at Morguard
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{first_initial}{last}@morguard.com
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Profile bio
About Christopher Vincent
During my 23+ years of working in Wireless Telecommunications, I have had the opportunity to work for some of the greatest companies and leaders who helped me grow and become the professional I am today. I have always excelled in roles where I can be an advocate for the customer whether external or internal.I had the unique opportunity to work on a 5-year project to help purchase, design, and deliver a new customer billing and activation system. During that time I worked very closely with frontline associates to uncover their most ardent pain points with the current system. Following the initial vendor selection process I helped choose a vendor that could meet or exceed the needs of frontline associates to better serve customers. Through this customer-focused viewpoint, I successfully navigated the many phases of the project from requirements definition, to design and development, to testing and defect management and eventually, implementation and ongoing maintenance. Following the delivery of the new billing and activation system, I began formally managing projects and applied the same customer-focused viewpoint to the projects I managed. I obtained my Project Management Professional certification in 2016 and went on to deliver many successful projects, many of which were system enhancements to the billing and activation system I helped deliver. I briefly pivoted from Wireless Telecommunications to work in the Healthcare sector managing IT projects.Outside of work, I'm a dog dad to two miniature long-haired Dachshunds named Simon and Theo. You can often find us walking along the Chicago lakefront in the summer. I also enjoy riding my bike and participating in Chicago's annual Bike the Drive event on historic Lake Shore Drive.
Listed skills include Telecommunications, Wireless, Process Improvement, Business Process Improvement, and 8 others.
Current workplace
Christopher Vincent's current company
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Morguard
9 roles
Christopher Vincent work experience
A career timeline built from the work history available for this profile.
Project Manager
Health Care Service Corporation
● Successful completion of project strategy work for future state Red Hat High Availability Add-on implementation● Oversaw the migration of dozens of internal Microsoft SharePoint sites from “Classic” to “Modern” view● Delivered project initiation plans for company-wide migration from Cisco WebEx to Microsoft Teams
Aug 2019 - Apr 2021
Enterprise Project Manager
● Delivered highly successful digital contract and automation solution for U.S. Cellular’s contracted customers● Launched visually appealing redesign of bill cover page for U.S. Cellular’s consumer customer base● Spearheaded the migration from U.S. Cellular’s old credit decisioning platform to the new TransUnion credit decisioning solution
Feb 2017 - Aug 2019
Associate Project Manager
● Delivered 30+ minor system enhancements to U.S. Cellular’s billing and activation system
May 2015 - Jun 2017
Center Of Excellence Manager
● Helped create and define newly developed CoE Manager role within U.S. Cellular’s project management office● Onboarded and mentored new CoE Managers● Continued ongoing support of new billing and activation system following its successful delivery
Mar 2014 - Nov 2015
Strategic Operational Manager Bss/Oss
● Represented Customer Service Organization as subject matter expert for cross-functional development and delivery of new customer billing and activation system● Participated in alignment of program level initiatives for delivery of new web and data warehouse platforms● Provided cross-functional support of newly delivered billing and activation system via U.S. Cellular’s Business Mission Control
Sep 2009 - Mar 2014
Business Process Improvement Manager
● Researched, developed and redefined business processes for customer service operations in line with new projects● Assisted project manager on delivery of new facilities buildout of U.S. Cellular’s Telesales department● Created project website via Microsoft Frontpage for content sharing of the progress of the Telesales department buildout
Mar 2007 - Sep 2009
It Integration Analyst
Cingular Wireless/At&T
● Methodically integrated new software/hardware into production support environment by gathering all required technical support documentation● Accurately maintained knowledge base system utilized by IT Service Desk personnel● Provided thorough administrative maintenance and design development of company ticketing systems
Jan 2005 - Mar 2007
It Service Desk Specialist
Cingular Wireless/At&T
● Provided premier computer support to internal employees via inbound IT Service Desk● Diligently resolved caller issues with 70% first call resolution rate● Expertly managed system/network outage events from cradle to grave including post mortems
Sep 1999 - Jan 2005
Team & coworkers
Colleagues at Morguard
Other employees you can reach at morguard.com. View company contacts for 914 employees →
CT
Courtney Tennant
Colleague at MorguardBrandon, Manitoba, Canada
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IH
Ian Hotchkiss
Colleague at MorguardGreater Toronto Area, Canada
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WM
Wanda Murray
Colleague at MorguardEast York, Ontario, Canada
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MB
Miralem Bauk
Colleague at MorguardGreater Chicago Area, United States
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NR
Natasha Reifschneider
Colleague at MorguardDenver Metropolitan Area, United States
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SH
Sarah Harps
Colleague at MorguardMississauga, Ontario, Canada
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FL
Frank Lippens
Colleague at MorguardWinnipeg, Manitoba, Canada
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TW
Trinease Williams
Colleague at MorguardAtlanta, Georgia, United States
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LL
Lisa Lowery
Colleague at MorguardBrandon, Manitoba, Canada
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WM
Wendy Marshall Cpa, Cma, Gcma, Fmaat (Uk)
Colleague at MorguardCalgary, Alberta, Canada
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Courtney Tennant
Colleague at MorguardBrandon, Manitoba, Canada
View →
IH
Ian Hotchkiss
Colleague at MorguardGreater Toronto Area, Canada
View →
WM
Wanda Murray
Colleague at MorguardEast York, Ontario, Canada
View →
MB
Miralem Bauk
Colleague at MorguardGreater Chicago Area, United States
View →
NR
Natasha Reifschneider
Colleague at MorguardDenver Metropolitan Area, United States
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SH
Sarah Harps
Colleague at MorguardMississauga, Ontario, Canada
View →
FL
Frank Lippens
Colleague at MorguardWinnipeg, Manitoba, Canada
View →
TW
Trinease Williams
Colleague at MorguardAtlanta, Georgia, United States
View →
LL
Lisa Lowery
Colleague at MorguardBrandon, Manitoba, Canada
View →
WM
Wendy Marshall Cpa, Cma, Gcma, Fmaat (Uk)
Colleague at MorguardCalgary, Alberta, Canada
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1 education record
Christopher Vincent education
FAQ
Frequently asked questions about Christopher Vincent
Quick answers generated from the profile data available on this page.
What company does Christopher Vincent work for?
Christopher Vincent works for Morguard.
What is Christopher Vincent's role at Morguard?
Christopher Vincent is listed as Service Desk Analyst at Morguard.
What is Christopher Vincent's email address?
AeroLeads has found 1 work email signal at @morguard.com for Christopher Vincent at Morguard.
Where is Christopher Vincent based?
Christopher Vincent is based in Chicago, Illinois, United States while working with Morguard.
What companies has Christopher Vincent worked for?
Christopher Vincent has worked for Morguard, Health Care Service Corporation, U.S. Cellular, and Cingular Wireless/At&T.
Who are Christopher Vincent's colleagues at Morguard?
Christopher Vincent's colleagues at Morguard include Courtney Tennant, Ian Hotchkiss, Wanda Murray, Miralem Bauk, and Natasha Reifschneider.
How can I contact Christopher Vincent?
You can use AeroLeads to view verified contact signals for Christopher Vincent at Morguard, including work email, phone, and LinkedIn data when available.
What schools did Christopher Vincent attend?
Christopher Vincent holds Certificate Of Project Management, Project Management from Depaul University Continuing And Professional Education.
What skills is Christopher Vincent known for?
Christopher Vincent is listed with skills including Telecommunications, Wireless, Process Improvement, Business Process Improvement, Customer Experience, Product Management, Call Centers, and Mobile Devices.
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