Ciaran Keogh Email & Phone Number

County Kildare, Ireland

Ireland

Dublin, County Dublin, Ireland

Reporting to the director, I am responsible for creating, executing & analyzing Renault Retail Group’s marketing strategy in the Irish market for both the ‘Renault’ and ‘Dacia’ brands, products and services in a retail environment, creating opportunities from both B2C & B2B channels.

County Dublin, Ireland

County Dublin, Ireland

Ireland

Senior department agent, facing internal employee's and consumers to resolve technical issue's & provide support with case handling.Technical knowledge, and support for the following products, services, and software:- iMac- Mac Pro- Macbook- Macbook Air- Macbook Pro- Vintage Mac products- iPhone- iPad- iPad Pro- iPod (All models)- Apple Pencil- Apple TV - Apple Watch- Apple Branded Accessories- iOS- Watch OS- OS X, (All Public Versions, except OS X Server).- Apple ID issues- iCloud issues.- iTunes Store Issues- iTunes for OS X- iTunes for Windows- iPhoto- iMovie- Garageband- Page's- Keynote- Numbers- Airport & Base stations.- Apple Music- Mac App Store - iTunes Store - iTunes Match- iTunes in the Cloud- iCloud Photo Library- Print ProductsHandling customers experiences topics such as:- Apple Retail Store Experiences- Apple Authorised Service Provider Experience- Feedback for products- Complaints against Apple / Apple Resellers / Apple Authorised Service providers- Compliments about Apple / Apple Resellers / Apple Authorised Service Providers- Appeasement requests- Managerial / Supervisor Requests.- Dead on Arrival Products- AppleCare AgreementsDuring an average day I would be managing customer expectations, providing excellent customer experience, handling issue's & concerns, investigating issues with third party's, escalating technical issue's to a worldwide engineering team, maintaining professional relationships with customers, enriching their experience & repairing their relationship with Apple products & services.My most important responsibility is to providing excellent case ownership skills & finding the best possible resolution to a customers issue or concern.

Ireland

Senior department agent, facing internal employee's and consumers for technical issue's & case handling.Technical knowledge, and support for the following products, services, and software:- iMac- Mac Pro- Macbook- Macbook Air- Macbook Pro- Vintage Mac products- OS X, (All Public Versions, except OS X Server).- Apple ID issues- iCloud issues.- iTunes Store Issues- iTunes for OS X- iTunes for Windows- iPhoto- iMovie- Garageband- Page's- Keynote- Numbers- Airport & Base stations.- Apple Music- Mac App Store - iTunes Store - iTunes Match- iTunes in the Cloud- iCloud Photo Library- Print ProductsHandling customers experiences topics such as:- Apple Retail Store Experiences- Apple Authorised Service Provider Experience- Feedback for products- Complaints against Apple / Apple Resellers / Apple Authorised Service providers- Compliments about Apple / Apple Resellers / Apple Authorised Service Providers- Appeasement requests- Managerial / Supervisor Requests.- Dead on Arrival Products- AppleCare AgreementsDuring an average day I would be managing customer expectations, providing excellent customer experience, handling issue's & concerns, investigating issues with third party's, escalating technical issue's to a worldwide engineering team, maintaining professional relationships with customers.My most important responsibility is to providing excellent case ownership skills & finding the best possible resolution to a customers issue or concern.

Ireland

Apple CPU Advisor - Handle customer issue's regarding Mac products, services and software. Also handling Account security related issues, Apple applications for Mac OS X.First point of contact for a customer contacting AppleCare for Mac & OS X related issues.

Ireland

AHA Apple iOS Advisor - Handle customer issue's regarding iOS devices.Apple ID & Account Security Advisor - Handle customer issue's regarding Apple Account Security & ServicesTalent Management Communications Champion - An important side role to help existing Apple employee's develop their path to furthering their career development within Apple.Subject Matter Expert in various topics.First point of contact for a customer contacting AppleCare regarding their iOS Products.